World War II Navy vet, who had long career in the auto insurance industry, supported industry training activities into his 90s. Lemuel Douglas “Doug” Middleton, a long-time staff member and volunteer at the Inter-Industry Conference on Auto Collision Repair (I-CAR), passed away May 19 at the age of 97. Middleton was born January 27, 1923 […]
USAA CEO Reports Slight Uptick in Accidents After Being Down 40-50%
Insurer will return additional funds to policyholders as pandemic response continues to impact driving and accident frequency. Last week, USAA announced it would return an additional $280 million to its auto policyholders given continued declines in driving and accidents. In an interview on CNBC this morning, Wayne Peacock, USAA CEO explained that the normal data […]
Wayne Peacock Named CEO at USAA
The USAA Board of Directors has elected Wayne Peacock to serve as USAA’s next President and CEO, effective February 1. Peacock succeeds Stuart Parker who is retiring after more than 21 years of USAA service, including as the company’s chief executive since 2015. “Wayne has served in a broad range of key assignments at USAA […]
USAA Using Google Cloud to Analyze Damage Photos and Identify Parts for Collision Repair Estimates
USAA announced that to make the claims experience faster and more efficient, it has worked with the Google Cloud to develop machine learning models that will allow for nearly instant vehicle damage estimates from digital images. According to USAA, images of damaged vehicles are sent to Google Cloud. The images are then analyzed by Google […]
State Farm and USAA Testing Blockchain Solution for Subrogation
During the 2019 Dig In Conference, State Farm and USAA announced a joint subrogation solution, and are now using real claims data to test how blockchain technology can improve the speed of the auto claims subrogation process. Subrogation is typically the last phase of an insurance claims process, when one insurance company recovers claim costs […]
USAA Expands Phoenix Campus
USAA announced the expansion of its Phoenix operations with the opening of a new three story, 147,000 square foot building located at 25700 Norterra Parkway. Adjacent to USAA’s current campus, the building brings the total occupied space to more than 1.1 million square feet. The expansion is driven by USAA’s growth in Phoenix and its […]
Dallas Cowboys and Caliber Collision Celebrate Military Service Members and Veterans at Military Combine
Three-vehicle donation by USAA and Caliber Collision among event highlights. Nearly 4,000 fans flooded the field at AT&T Stadium in Arlington, Texas to cheer and celebrate U.S. Military Service Members competing in the 3rd Annual Dallas Cowboys Military Combine presented by Caliber Collision. The goal of the Military Combine is to honor military heroes, showcase […]
USAA Expands in Texas and Florida
USAA has opened two new buildings in North Texas and Florida including a new, 150,000 square-foot office building opened in Plano, Texas adjacent to its existing location in Legacy Corporate Center, and a new 240,000 square-foot building in Tampa, Fla. adjacent to its existing location in Crosstown. This growth is part of USAA’s strategy to […]
AutoNation Names USAA COO Carl Liebert as New CEO and President
Mike Jackson to become executive chairman effective March 11. AutoNation, Inc. (NYSE:AN) announced that the Company’s Board of Directors unanimously voted to appoint Carl Liebert as AutoNation’s new Chief Executive Officer and President, effective March 11. Cascade Investment and ESL Investments, long-term investors and the two largest AutoNation shareholders, fully support the Board’s decision. Liebert […]
USAA Opens New Office in Tampa
USAA announced employees have started moving into the second office building at the Crosstown Center campus in Tampa, Fla. Crosstown’s newest addition brings the total number of USAA facilities in Tampa to three. Approximately 350 employees moved into the new building on Monday, with additional employees moving in the coming weeks. The new facility has […]