S&P Global says the company remains largest auto insurer in the U.S. State Farm Mutual Automobile Insurance Co. remained the largest personal auto insurer in the US during the second quarter amid a record quarter for the sector, according to an S&P Global Market Intelligence analysis. The insurer’s direct premiums written surged nearly 24% — […]
Tom Troy joins USAA as Chief Transformation Officer
USAA has selected Tom Troy as its chief transformation officer, reporting to CEO Wayne Peacock. He will officially join USAA on Sept. 25. This newly created position will lead USAA’s transformation initiatives and corporate development team. Troy joins USAA from CSAA Insurance Group where he served as president and chief executive officer for the last […]
USAA Research Shows Top 10 States with Most & Least Distracted Drivers
USAA has released data on distracted driving trends in the United States during the first half of 2023. The data, compiled from USAA’s SafePilot telematics app, offers valuable insights into the states where drivers are most and least prone to distractions behind the wheel. The data comes at a time when more drivers have returned […]
USAA Releases Top 10 States for Vehicle Thefts
Vehicle thefts continue to rise across the nation as USAA members have experienced an 8% increase in total theft of vehicles since 2021. USAA alone saw more than 20,000 vehicles stolen in 2022. Top 10 States for USAA Vehicle Theft Claims in 2022 were: Texas California Colorado Washington Florida Georgia Virginia Oregon North Carolina Maryland […]
USAA to Leverage CCC Intelligent Solutions Digital Capability to Streamline First Party Casualty Claims
CCC Intelligent Solutions Inc. announced the introduction of the CCC First Party Claim Portal, a new digital capability to streamline and improve the casualty claims process for insurance customers and their policyholders. The First Party Claim Portal enables injured parties to digitally interact with their insurer, exchange information pertaining to an auto-related injury claim and […]
USAA to Introduce Crash Detection Technology as Claims and Collision Repair Costs Increase
Telematics innovation comes as rising claim volumes and costs seen across the insurance industry. USAA announced it is among the first auto insurance carriers to implement crash detection technology, an innovation that simplifies and expedites the claims process. This technology comes at a critical time as auto accidents have surged past pre-pandemic levels, exacerbating supply […]
Randy Termeer Named President of Property and Casualty Insurance at USAA
USAA announced that Randy Termeer has been named President, Property and Casualty Insurance. Termeer joined USAA in 2017 as Senior Vice President and General Manager of Auto Insurance. Most recently, he led USAA’s acquisition of Noblr, launched Small Business Insurance and the SafePilot program. Termeer brings more than 20 years of industry experience to the […]
USAA Receives Highest Overall Score for 23rd Year in a Row from J.D. Power for Auto Insurance Satisfaction
USAA achieved the highest overall score in the J.D. Power 2022 U.S. Auto Insurance Study. With an overall score of 881, USAA scored above 45 other property and casualty insurance companies included in the study. This is the 23rd year in a row that USAA has achieved the highest score for auto insurance satisfaction. USAA […]
Clyde Douglas Named SVP and General Manager, Claims at USAA
Insurance executive, Coast Guard veteran to lead 7,000 claims employees. USAA announced today that Clyde Douglas has joined USAA as SVP and General Manager, Claims. He will oversee the Claims organization, focusing on providing exceptional service to USAA’s members. Douglas brings more than 25 years of industry experience and joins USAA from Chubb where he […]
USAA Celebrates 100 Years of Service by Gifting 100 Recycled Rides This Year
USAA announced today that they are celebrating 100 years of serving military families by gifting 100 vehicles across the country to military families in need. For 100 years, USAA’s mission has served active-duty service members, veterans and their families. Recipients have been nominated by nonprofit organizations to receive a Recycled Ride. With the partnership of […]
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