The USAA Board of Directors announced the appointment of Juan C. Andrade as its next president and Chief Executive Officer, effective April 2. Andrade has served on USAA’s Board of Directors for the last four years and brings nearly 40 years of leadership experience as a public servant and in the financial services industry. During […]
USAA’s President and CEO Wayne Peacock to Retire in 2025
USAA announced that Wayne Peacock plans to retire as President and CEO after a 36-year career at the company, including nearly five as CEO. He will retire in the first half of 2025. “Wayne has always answered the call to serve and the Board is thankful for his leadership,” said USAA Board Chairman, retired Navy […]
State Farm Premiums Written Up Nearly 24% in Second Quarter
S&P Global says the company remains largest auto insurer in the U.S. State Farm Mutual Automobile Insurance Co. remained the largest personal auto insurer in the US during the second quarter amid a record quarter for the sector, according to an S&P Global Market Intelligence analysis. The insurer’s direct premiums written surged nearly 24% — […]
Tom Troy joins USAA as Chief Transformation Officer
USAA has selected Tom Troy as its chief transformation officer, reporting to CEO Wayne Peacock. He will officially join USAA on Sept. 25. This newly created position will lead USAA’s transformation initiatives and corporate development team. Troy joins USAA from CSAA Insurance Group where he served as president and chief executive officer for the last […]
USAA Research Shows Top 10 States with Most & Least Distracted Drivers
USAA has released data on distracted driving trends in the United States during the first half of 2023. The data, compiled from USAA’s SafePilot telematics app, offers valuable insights into the states where drivers are most and least prone to distractions behind the wheel. The data comes at a time when more drivers have returned […]
USAA Releases Top 10 States for Vehicle Thefts
Vehicle thefts continue to rise across the nation as USAA members have experienced an 8% increase in total theft of vehicles since 2021. USAA alone saw more than 20,000 vehicles stolen in 2022. Top 10 States for USAA Vehicle Theft Claims in 2022 were: Texas California Colorado Washington Florida Georgia Virginia Oregon North Carolina Maryland […]
USAA to Leverage CCC Intelligent Solutions Digital Capability to Streamline First Party Casualty Claims
CCC Intelligent Solutions Inc. announced the introduction of the CCC First Party Claim Portal, a new digital capability to streamline and improve the casualty claims process for insurance customers and their policyholders. The First Party Claim Portal enables injured parties to digitally interact with their insurer, exchange information pertaining to an auto-related injury claim and […]
USAA to Introduce Crash Detection Technology as Claims and Collision Repair Costs Increase
Telematics innovation comes as rising claim volumes and costs seen across the insurance industry. USAA announced it is among the first auto insurance carriers to implement crash detection technology, an innovation that simplifies and expedites the claims process. This technology comes at a critical time as auto accidents have surged past pre-pandemic levels, exacerbating supply […]
Randy Termeer Named President of Property and Casualty Insurance at USAA
USAA announced that Randy Termeer has been named President, Property and Casualty Insurance. Termeer joined USAA in 2017 as Senior Vice President and General Manager of Auto Insurance. Most recently, he led USAA’s acquisition of Noblr, launched Small Business Insurance and the SafePilot program. Termeer brings more than 20 years of industry experience to the […]
USAA Receives Highest Overall Score for 23rd Year in a Row from J.D. Power for Auto Insurance Satisfaction
USAA achieved the highest overall score in the J.D. Power 2022 U.S. Auto Insurance Study. With an overall score of 881, USAA scored above 45 other property and casualty insurance companies included in the study. This is the 23rd year in a row that USAA has achieved the highest score for auto insurance satisfaction. USAA […]
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