CCC Intelligent Solutions Inc. announced the introduction of the CCC First Party Claim Portal, a new digital capability to streamline and improve the casualty claims process for insurance customers and their policyholders. The First Party Claim Portal enables injured parties to digitally interact with their insurer, exchange information pertaining to an auto-related injury claim and […]
USAA to Introduce Crash Detection Technology as Claims and Collision Repair Costs Increase
Telematics innovation comes as rising claim volumes and costs seen across the insurance industry. USAA announced it is among the first auto insurance carriers to implement crash detection technology, an innovation that simplifies and expedites the claims process. This technology comes at a critical time as auto accidents have surged past pre-pandemic levels, exacerbating supply […]
Randy Termeer Named President of Property and Casualty Insurance at USAA
USAA announced that Randy Termeer has been named President, Property and Casualty Insurance. Termeer joined USAA in 2017 as Senior Vice President and General Manager of Auto Insurance. Most recently, he led USAA’s acquisition of Noblr, launched Small Business Insurance and the SafePilot program. Termeer brings more than 20 years of industry experience to the […]
USAA Receives Highest Overall Score for 23rd Year in a Row from J.D. Power for Auto Insurance Satisfaction
USAA achieved the highest overall score in the J.D. Power 2022 U.S. Auto Insurance Study. With an overall score of 881, USAA scored above 45 other property and casualty insurance companies included in the study. This is the 23rd year in a row that USAA has achieved the highest score for auto insurance satisfaction. USAA […]
Clyde Douglas Named SVP and General Manager, Claims at USAA
Insurance executive, Coast Guard veteran to lead 7,000 claims employees. USAA announced today that Clyde Douglas has joined USAA as SVP and General Manager, Claims. He will oversee the Claims organization, focusing on providing exceptional service to USAA’s members. Douglas brings more than 25 years of industry experience and joins USAA from Chubb where he […]
USAA Celebrates 100 Years of Service by Gifting 100 Recycled Rides This Year
USAA announced today that they are celebrating 100 years of serving military families by gifting 100 vehicles across the country to military families in need. For 100 years, USAA’s mission has served active-duty service members, veterans and their families. Recipients have been nominated by nonprofit organizations to receive a Recycled Ride. With the partnership of […]
USAA’s Sean Burgess Named Chief Claims Officer at Lemonade
Lemonade announced the appointment of Sean Burgess as Chief Claims Officer. Burgess joins the insurance company after more than 25 years at USAA, serving the military community and their families. In his new role at Lemonade, Burgess will oversee the company’s key claims functions across the US and EU, and report to Gavin Blair, SVP, […]
CCC Launches Recovery Assistant App with USAA
CCC Intelligent Solutions Inc. introduced Recovery Assistant, the first mobile experience for casualty claims resolution. Recovery Assistant creates a mobile channel to quickly and efficiently capture information to accelerate third-party claims resolution. USAA collaborated with CCC to bring this innovative capability to reality and further enable the insurer’s digital-first strategy. USAA is also the first […]
USAA to Acquire Insurtech Company Noblr
Acquisition will provide usage-based insurance offering to USAA members. USAA announced that it plans to acquire insurtech company Noblr, Inc. to offer usage-based insurance (UBI) to its members. The acquisition complements USAA’s behavior-based insurance (BBI) program, SafePilot, that grew 200% in 2020. Nearly half of new policyholders in the states where SafePilot is available opt […]
USAA to Offer Small Business Insurance to Veteran Owned Businesses
USAA, the country’s fifth largest property-casualty insurer today announces their entry into the small business insurance market based on increasing demand from its members. While the USAA Insurance Agency has offered small business insurance for the last 30 years through unaffiliated insurance companies, USAA will now offer their own small business insurance product. “For small business owners, […]