Lemonade announced the appointment of Sean Burgess as Chief Claims Officer. Burgess joins the insurance company after more than 25 years at USAA, serving the military community and their families. In his new role at Lemonade, Burgess will oversee the company’s key claims functions across the US and EU, and report to Gavin Blair, SVP, […]
CCC Launches Recovery Assistant App with USAA
CCC Intelligent Solutions Inc. introduced Recovery Assistant, the first mobile experience for casualty claims resolution. Recovery Assistant creates a mobile channel to quickly and efficiently capture information to accelerate third-party claims resolution. USAA collaborated with CCC to bring this innovative capability to reality and further enable the insurer’s digital-first strategy. USAA is also the first […]
USAA to Acquire Insurtech Company Noblr
Acquisition will provide usage-based insurance offering to USAA members. USAA announced that it plans to acquire insurtech company Noblr, Inc. to offer usage-based insurance (UBI) to its members. The acquisition complements USAA’s behavior-based insurance (BBI) program, SafePilot, that grew 200% in 2020. Nearly half of new policyholders in the states where SafePilot is available opt […]
USAA to Offer Small Business Insurance to Veteran Owned Businesses
USAA, the country’s fifth largest property-casualty insurer today announces their entry into the small business insurance market based on increasing demand from its members. While the USAA Insurance Agency has offered small business insurance for the last 30 years through unaffiliated insurance companies, USAA will now offer their own small business insurance product. “For small business owners, […]
Collision Repair Education Foundation Thanks Insurance Industry for Support of Critical Resources to Schools Impacted by COVID-19
The Collision Repair Education Foundation (CREF) publicly thanked the insurance industry for rallying behind it during a time when raising funds is extremely difficult. Six extremely generous insurance organizations have stepped in to offer their support, donating funds that can help CREF make good on its mission of connecting the next generation of collision repairers […]
USAA to Return an Additional $270 Million to Auto Insurance Policyholders
USAA, the country’s fifth largest property-casualty insurer, announced it is returning an additional $270 million dividend to auto insurance policyholders. This follows earlier announcements that USAA would provide dividends totaling $800 million to its members as a 20% credit on three months’ worth of premiums. This new, additional dividend will reflect 10% of up to […]
Doug Middleton, Longtime I-CAR Staff Member and Volunteer, Passes Away Aged 97
World War II Navy vet, who had long career in the auto insurance industry, supported industry training activities into his 90s. Lemuel Douglas “Doug” Middleton, a long-time staff member and volunteer at the Inter-Industry Conference on Auto Collision Repair (I-CAR), passed away May 19 at the age of 97. Middleton was born January 27, 1923 […]
USAA CEO Reports Slight Uptick in Accidents After Being Down 40-50%
Insurer will return additional funds to policyholders as pandemic response continues to impact driving and accident frequency. Last week, USAA announced it would return an additional $280 million to its auto policyholders given continued declines in driving and accidents. In an interview on CNBC this morning, Wayne Peacock, USAA CEO explained that the normal data […]
Wayne Peacock Named CEO at USAA
The USAA Board of Directors has elected Wayne Peacock to serve as USAA’s next President and CEO, effective February 1. Peacock succeeds Stuart Parker who is retiring after more than 21 years of USAA service, including as the company’s chief executive since 2015. “Wayne has served in a broad range of key assignments at USAA […]
USAA Using Google Cloud to Analyze Damage Photos and Identify Parts for Collision Repair Estimates
USAA announced that to make the claims experience faster and more efficient, it has worked with the Google Cloud to develop machine learning models that will allow for nearly instant vehicle damage estimates from digital images. According to USAA, images of damaged vehicles are sent to Google Cloud. The images are then analyzed by Google […]