British motor insurers will compensate an estimated 270,000 customers a total of £200 million ($268.5 million) after regulators found the companies underpaid claims for stolen and totaled vehicles. The Financial Conduct Authority (FCA) said in September that insurers made automatic deductions for assumed pre-existing damage without proper justification, violating rules on fair claims handling. The […]
Latest CCC Crash Course Examines How Economic and Supply Chain Disruptions Are Reshaping Claims and Repair Landscape
Rising tariffs, consumer financial pressure and increasing vehicle complexity are creating cascading effects throughout the claims and collision repair ecosystem. CCC Intelligent Solutions Inc. (NASDAQ: CCCS), published its third-quarter 2025 Crash Course report documenting how economic uncertainty is driving structural changes across original equipment manufacturers, suppliers, insurers and repair shops. The report draws from 300 […]
State Farm Expands Estimating Platform Options Nationwide for Select Service Network
Insurer to offer choice between CCC One and Mitchell Cloud Estimating following successful Ohio pilot program. State Farm announced September 8 that it will expand estimating platform options for its Select Service collision repair network nationwide, building on a successful pilot program launched in 2024. The nation’s largest private passenger auto insurer will now allow […]
Copart Reports 22.9% Jump in Net Income on Higher Revenue
Copart Inc. (NASDAQ: CPRT) reported a 22.9% increase in net income during its fiscal fourth-quarter ended July 31as the auto salvage auction company benefited from higher revenue, as total loss frequency has increased, and improved margins. The company said net income attributable to Copart rose to $396 million, or 41 cents per share, for the […]
Rhode Island House Bill That Changes Total Loss Threshold, Documented Procedure Compensation Becomes Law
Legislation raises threshold before a vehicle is declared a total loss and expands definition on documented procedures sources. A Rhode Island House Bill that raises the state’s total loss threshold and clarifies insurers’ obligations regarding OEM repair procedures became law July 5 without Rhode Island Governor Dan McKee’s signature. House Bill 6053 (HB 6053), that […]
Collision Claims Severity Dropped in 2024 While Total Losses Increased
LexisNexis report examines evolving auto insurance trends as industry profitability improves. LexisNexis Risk Solutions released its 2025 U.S Auto Insurance Trends Report, which aggregates and analyzes annual market data from calendar year 2024 about consumer driving patterns, auto insurance shopping trends, claim frequency and severity, and consumer responses to rate increases to help insurance carriers […]
Oklahoma Storage and Total Loss Administrative Charge Price Control Bill Becomes Law
Legislation opposed by repair industry establishes standardized storage rates and administrative charge limits for collision repair shops. Oklahoma has enacted Senate Bill 641, officially known as the “Oklahoma Motor Vehicle Consumer Protection Act.” The bill, which became law on May 27 without Governor Kevin Stitt’s signature, introduces changes to how auto body repair shops can […]
U.S. Vehicle Fleet Transformation Impacts Auto Claims and Collision Repair Industries
CCC Crash Course Report examines how the increasing age of vehicles and vehicle complexity are driving higher collision repair costs and total loss trends. CCC Intelligent Solutions (NASDAQ: CCCS) today released its latest Crash Course report that highlights changes in the U.S. vehicle landscape and their effects on auto claims and collision repair. The Crash […]
Rhode Island House Bill Proposes Changes to Total Loss Threshold, Documented Procedure Compensation
Legislation seeks to raise threshold before a vehicle is declared a total loss and extends definition on documented procedures sources. Rhode Island legislators have introduced a bill that would raise the state’s total loss threshold and clarify insurers’ obligations regarding OEM repair procedures. House Bill 6053 (HB 6053), introduced on March 12, proposes significant amendments […]
Enlyte’s Trends Report Examines Year of Generative AI
As the use of generative AI continues to expand, 2025 is poised to be the year this technology significantly starts to change how Americans live and work. This is especially true in the P&C industry, as companies strive to balance efficiency and costs with investments in systems, training and change management. To help position insurance […]
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