CCC Information Services Inc. (CCC) announced the expansion of its digital customer experience offering to include two-way, real-time text capabilities. Available today, CCC Quick Chat provides dynamic two-way texting to make it easy for insurers to engage with policyholders throughout the customer journey – from policy to claims and across all lines of business. In […]
NHTSA Reports Increase in Drivers Text-Messaging in 2014
The National Highway Traffic Safety Administration saw an increase of nearly 30 percent in drivers that were observed text messaging or visibly manipulating a handheld device in 2014 versus the previous year. According to research by the U.S. Department of Transportation National Highway Traffic Safety Administration (NHTSA) the percentage of drivers observed text-messaging or visibly […]