Jim Pernas to retire in July. Subaru of America Inc. has promoted Todd Lawrence to vice president of the renamed Loyalty and Aftersales department, succeeding Jim Pernas, vice president of fixed operations, who is set to retire in July after nearly 40 years with the automaker. The Camden, N.J.-based automaker said the rename of what […]
Lexus and Subaru Lead in American Customer Satisfaction Index 2025 Auto Study
The U.S. automobile industry reached its highest level of vehicles sold in five years, yet there are risks with drivers now staring at longer periods of larger payments — something that has impacted customer satisfaction. According to the American Customer Satisfaction Index (ACSI) Automobile Study 2025, overall driver satisfaction slips 1% to a score of […]
Subaru Parts Warehouses Sweep Top Three Spots in Industry Performance Awards
Subaru of America Inc. won multiple awards at the annual Ducker Carlisle North American Parts Benchmark Conference, with three of its warehouses taking the top spots in the industry’s most competitive category. The automaker’s regional distribution centers in Douglasville, Ga., Aurora, Colo., and Ontario, Calif. placed first, second and third respectively in the Top Performing […]
Subaru Approves Hunter Engineering’s ADAS Calibration System
Hunter Engineering announced that Subaru has approved its Ultimate ADAS alignment and calibration system for use in the automaker’s U.S. dealer and collision repair network. The approval makes Subaru the fifth original equipment manufacturer to endorse the system, following Honda, Acura, Nissan and Infiniti. Hunter said additional automaker approvals are planned for 2025. The company […]
Subaru to Build New Business Center, Expands Parts Distribution Center and Training Center in Dallas-Fort Worth Market
Subaru of America, Inc. today shared plans to expand its operations in the Dallas-Fort Worth area and grow its workforce by relocating its Central Region office and establishing a new customer support center in Coppell, Texas. The automaker’s new Dallas Business Center will be co-located with its existing distribution and training facility as part of […]
Subaru Sells 5 Millionth Vehicle with EyeSight Driver Assistance Technology
System that reduces rear-end crashes by 85% was first introduced in Japan in May 2008 and debuted in U.S. on 2013 model lines. Subaru of America, Inc. announced that the cumulative global sales of Subaru vehicles equipped with its award-winning EyeSight Driver Assist Technology surpassed five million vehicles in June this year. The milestone was […]
Opus IVS Diagnostic Tools Approved for Use in the Subaru Certified Collision Network
Opus IVS announced Subaru of America, Inc. has approved the DriveSafe and ScanSafe diagnostic tools for use within the Subaru Certified Collision Network. The DriveSafe and ScanSafe devices both utilize OEM Subaru SSM3 and SSM4 software and the OEM Denso DST-vehicle communication interface. “Opus IVS is excited to be selected as an approved partner with […]
Massachusetts Attorney General Seeks to Reopen Trial Evidence in Right to Repair Case
AG Healey says new evidence has come to light that vehicle manufacturers can limit telematics services to comply with Commonwealth’s voter-approved law. On October 22, Massachusetts Attorney General Maura Healey filed a motion to reopen evidence in the lawsuit brought by the Alliance for Automotive Innovation against the Commonwealth’s enhanced Right to Repair law that […]
Subaru Canada Selects Certified Collision Care to Administer OEM Collision Repair Certification Program
Subaru Canada, Inc. has selected Certified Collision Care, the Canadian division of Assured Performance Network, as their exclusive strategic partner to administer and manage the new Subaru Certified Collision Centre Program when it launches in this month. The program will identify, certify, and promote dealership and independent facilities as collision repair providers of choice, to […]
Subaru Issues Do Not Drive Notice and Recall on Over 800 MY21 Impreza Vehicles Over Control Arm Weld Failure
Subaru of America has issued a do not drive notice and recall on select Model Year 2021 Impreza vehicles. This notice and recall involves 802 Model Year 2021 Impreza vehicles. A lower control arm weld on the front driver’s side may fail on affected vehicles. If this happens, the tire could contact the wheel well, […]