Brings total number of facilities in Atlanta market to 12. Safelite AutoGlass announced it is expanding with a new, second warehouse and four new retail locations to better serve customers in the Atlanta, Ga. market. The additional stores brings the number of retail service facilities in the area to 12. The newest locations include: 6730 […]
Safelite Call Center Opens in New Mexico
Safelite AutoGlass officially opened its fifth contact center on February 9. The facility, located at 4300 Sprint Blvd NE, Rio Rancho, N.M., has seats for up to 1,000 customer service representatives – more than 500 of the people who will fill those seats have been hired. The new facility was announced at a public ceremony […]
Safelite Acquires Nebraskaland Glass
Safelite Group, the vehicle glass services company and owner of Safelite AutoGlass, has reached an agreement to acquire Nebraskaland Glass, Inc., that services eastern Nebraska. The transaction was completed at the close of business November 4. Nebraskaland Glass is a family-owned operation that has been in business since 1964. The company was started and led […]
Safelite Solutions Adding 1000 Customer Service Representatives to Support Claims Management Business
Safelite Solutions announced that it was adding 1,000 new customer service representative (CSR) seats at its new Rio Rancho Contact Center that will open next year. Safelite Solutions also is in the process of remodeling and expanding its existing center in Chandler, Ariz. By February 2017, Safelite will have Customer Service Representative seat capacity of […]
Safelite Opens Innovation Hub
The Safelite Group, which operates Safelite AutoGlass and Safelite Solutions announced it has opened a new innovation hub called Safelite Works. The lab consists of 6 to 8 technologists reporting to Vice President of Digital and Customer Innovation Bruce Millard tasked with developing innovative customer-facing solutions for both auto glass needs and insurance claims processing […]
Safelite Acquires AAA Carolinas’ Mobile Glass Business, Becomes Preferred Partner for Glass Work
Safelite Group announced an agreement to acquire AAA Mobile Glass, LLC, a wholly owned subsidiary of AAA Carolinas. Additionally, Safelite will become the preferred partner for members of AAA Carolinas for auto glass repair and replacement needs. The transaction was completed at the close of business September 30. AAA Carolinas serves approximately 2 million members […]
Safelite and Bosch Collaborate on Recalibration Tools for ADAS Windshields
Working with Bosch, the automotive supplier, Safelite announced it is introducing recalibration tools for Advanced Driver Assistance Systems (ADAS) this fall with the goal of having them available in at least one location in each market by the end of the year. The tools have been extensively tested and are expected to cover approximately 90 […]
Safelite Opens SuperCenter in Portland, Maine
Safelite AutoGlass announced it is opening a new SuperCenter in Portland, Maine by October 2016. Customers in Maine and New Hampshire were previously served through Safelite’s mobile technicians and Boston-based warehouse. The all-new warehouse and store located at 421 Warren Ave. The 27,000-square-foot facility will stock frequently needed parts and hold six service bays in […]
Safelite AutoGlass Opening Two Locations in Boston Market
Safelite AutoGlass continues to invest in the Boston area, opening two new store locations this summer with plans to hire additional technicians in the fall. Safelite currently employs 260 people in greater Boston. Thanks to growing customer preference, Safelite is opening shops just north of downtown and in Worchester County. Located at 39 Massachusetts Ave., […]
Safelite Glass to Cease Manufacturing Operations
Safelite Glass Corp., a division of Safelite Group, announced it will close its Enfield, N.C. glass manufacturing plant by October 10. The facility employs 210 people responsible for manufacturing approximately one million replacement windshields annually. “Today, as we focus our investments on achieving our vision to become the greatest, most trusted and admired service brand, […]
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