CCC Information Services Inc. (CCC) reported today that photo estimates and artificial intelligence (AI) supported claims have expanded at a record pace exceeding double-digit growth since the beginning of the year. The rapid adoption of digital technology is in direct response to social distancing and work-from-home protocols initiated to combat COVID-19. CCC industry data shows […]
Interview: Olivier Baudoux, Mitchell International
Baudoux, senior vice president of global product strategy and artificial intelligence for auto physical damage at Mitchell International details its AI-enabled estimating solution and its impact on collision repair. With the announcement of the commercial availability of Mitchell Intelligent Estimating (MIE) in the U.S., artificial intelligence (AI) is becoming an increasing part of the auto […]
Mitchell Announces AI-Enable Intelligent Estimating Solution
Mitchell today announced U.S. commercial availability of Mitchell Intelligent Estimating an artificial intelligence (AI)-enabled claims automation solution. The solution, first announced at Mitchell’s mPower Conference in October 2019, provides an end-to-end framework that leverages artificial intelligence, a cloud-based estimating system, and patent-pending intellectual property and data – which turns photos of damaged vehicles into component-level […]
CCC Introduces Photo-Estimating Lead Capture Tool for Collision Repair Facilities
CCC Information Services Inc. announced the launch of its CCC Engage Photo Estimate, a new lead generation tool for collision repairers. The Photo Estimate capability enables repairers to receive and respond to digital estimate requests submitted by consumers any time of day or night. Automated, immediate responses guide consumers in providing necessary information, including vehicle […]
Zurich North America Partners with Snapsheet on Virtual Appraisal Solution
Zurich North America has incorporated the use of a virtual appraisal solution into its auto claims process, allowing customers to more quickly resolve auto physical damage claims. Chicago-based Snapsheet is providing the technology behind this innovative new approach to claims. “Building and maintaining strong relationships with innovation partners, like Snapsheet, help us enhance our service […]
USAA Using Google Cloud to Analyze Damage Photos and Identify Parts for Collision Repair Estimates
USAA announced that to make the claims experience faster and more efficient, it has worked with the Google Cloud to develop machine learning models that will allow for nearly instant vehicle damage estimates from digital images. According to USAA, images of damaged vehicles are sent to Google Cloud. The images are then analyzed by Google […]
Rhode Island Passes Legislation Clarifying Need for Physical Inspections on Collision Repair Claims Exceeding $2500
Rhode Island amends its unfair claims practice regulations. Jina Petrarca from Auto Body Association of Rhode Island details legislation in interview. The Rhode Island legislature passed House and Senate companion bills that amend and expand the definitions of unfair claims practices committed by insurers with regard to physical inspection, performance of appraisals, retail valuation and […]
Turkey’s Anadolu Insurance Using IBM Watson AI to Process Auto Claim Photos
IBM (NYSE:IBM) and Anadolu Insurance announced that they are working together using artificial intelligence (AI) to accelerate the damage assessment process. IBM Watson Visual Recognition Service, accessible on the IBM Cloud, will help Anadolu Insurance to quickly review and analyze photos that show vehicle damage. In fact, Anadolu Insurance can now upload and assess the […]
Rhode Island Senate Bills Address Insurer Use of Photos in Collision Repair Damage Estimates, Aftermarket Glass ADAS Calibration
Legislation scheduled for hearing tomorrow before Senate Judiciary Committee. Two bills that impact the collision repair and auto glass industry will be included in a hearing before the Rhode Island Senate Committee on the Judiciary. Senate Bill 849 (SB 849) seeks to require that licensed appraisers perform a physical inspection and would prohibit the use […]
Louisiana Legislation Seeks to Prohibit Insurers from Using Photos to Generate Collision Repair Estimates
Legislation would require appraisers and insurers to disclose that consumers are not required to submit photos to obtain an appraisal. Bill also requires insurers to secure a signed aftermarket crash part disclosure. Legislation pre-filed in Louisiana seeks to prohibit appraisers from preparing repair estimates using photographs or telephone calls and require a personal inspection. House […]