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J.D. Power Reports Digital Claims Reporting Now Outperforms Phone-Based Communication

December 3, 2024 By CollisionWeek Editor

Customer satisfaction with digital claims process surges as Carriers Add Features like automatic collision notification and body shop selection tools. According to the J.D. Power 2024 U.S. Claims Digital Experience Study, released today, auto and home insurance carrier investments in new mobile app features are resulting in significantly higher customer satisfaction scores. Overall satisfaction with […]

Filed Under: News Tagged With: Claim Satisfaction, Claims Technology, J.D. Power, Mobile App

Quicksheet Launches Collision Repair Estimating Smartphone Application

September 18, 2024 By CollisionWeek Editor

EZ-DV, LLC announced the launch of the the all new Quicksheet Mobile Collision Estimator, a smartphone app with collision estimating software right on your phone. Now you can quickly and easily write a collision damage estimate on any vehicle, anytime, anywhere. “Big tech companies have had a stranglehold on the collision estimating market to this […]

Filed Under: News Tagged With: Estimating Systems, Mobile App, Mobile Estimating, Quicksheet

PPG and Flashback Forward Introduce Collision Repair Quality Control App

August 28, 2024 By CollisionWeek Editor

PPG (NYSE: PPG) announced a partnership with software firm Flashback Forward, Inc. to offer FinalQC, a mobile quality control application designed to enhance efficiency for the collision repair industry. “This collaboration aims to transform the way collision shops operate, enhancing quality, efficiency and customer satisfaction,” said Tom Maziarz, PPG vice president, Americas, Automotive Refinish. “FinalQC standardizes […]

Filed Under: News Tagged With: Agreements Signed, Flash Forward, Mobile App, PPG, Quality Control

Nationwide First Insurer to Equip Field Appraisers with CCC Mobile Appraiser Pro

January 28, 2022 By CollisionWeek Editor

CCC Intelligent Solutions (CCC) announced the availability of CCC Mobile Appraiser Pro, a native app for appraisers designed to accelerate the claims process by driving efficiency and consistency into field inspections. Nationwide is the first auto insurer to activate CCC Mobile Appraiser Pro. “At Nationwide, it is our strategy to provide customer centered solutions that […]

Filed Under: News Tagged With: Agreements Signed, CCC, Mobile App, Nationwide Insurance

Toyota Partners with CCC on Mobile Collision Assistance Service

August 11, 2021 By CollisionWeek Editor

Toyota Debuts Mobile Collision Assistance Service

Post-collision guidance feature helps Toyota and Lexus drivers file claim, find collision repair shop, through smartphone app. Toyota and Lexus drivers now have a new assistance service available to them in the moments following a collision. Collision Assistance, a just-in-time support service, is now available to drivers within the Toyota and Lexus mobile app. The […]

Filed Under: News Tagged With: Agreements Signed, CCC, FNOL, Mobile App, Toyota

Overall Parts Solutions CrashPal App Offers Vehicle Owners FNOL and Towing Request to Certified Collision Repair Centers

June 25, 2021 By CollisionWeek Editor

Overall Parts Solutions (OPS), a leader in automotive software solutions, announced the release of CrashPal, a no-cost mobile application designed to help create an effortless customer experience for first notice of loss after a collision. CrashPal is a no-cost feature to Chrysler, Dodge, Jeep, Ram, Fiat and Alfa Romeo owners and is available through their […]

Filed Under: News Tagged With: FNOL, Mobile App, Overall Parts Solutions

Service King Launches Contactless Digital Scheduling Service

March 30, 2021 By CollisionWeek Editor

Service King Scheduling App

Service King announced today the launch of its 24/7 contactless Self-Schedule Service. Since launching the service in January, Service King has fulfilled nearly 11,000 customer appointments. Based on customer use, the average time to schedule an appointment is under three minutes. The self-scheduling process creates a personalized workflow from automatically recommending the earliest available appointment […]

Filed Under: News Tagged With: Mobile App, Service King Collision Repair Centers

Sherwin-Williams Launches Quality App to Improve Collision Repair Process

September 22, 2020 By CollisionWeek Editor

Collision Core Quality App logo

Sherwin Williams Automotive Finishes announced the launch of its Collision Core Quality mobile app, available to collision centers as a single app purchase, that verifies and validates the repair process in real-time with a focus on error elimination and labor optimization. The app is the first of a planned suite of intelligent and fully-mobile applications […]

Filed Under: News Tagged With: Mobile App, Quality Control, Sherwin-Williams

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