Customer satisfaction with digital claims process surges as Carriers Add Features like automatic collision notification and body shop selection tools. According to the J.D. Power 2024 U.S. Claims Digital Experience Study, released today, auto and home insurance carrier investments in new mobile app features are resulting in significantly higher customer satisfaction scores. Overall satisfaction with […]
Quicksheet Launches Collision Repair Estimating Smartphone Application
EZ-DV, LLC announced the launch of the the all new Quicksheet Mobile Collision Estimator, a smartphone app with collision estimating software right on your phone. Now you can quickly and easily write a collision damage estimate on any vehicle, anytime, anywhere. “Big tech companies have had a stranglehold on the collision estimating market to this […]
PPG and Flashback Forward Introduce Collision Repair Quality Control App
PPG (NYSE: PPG) announced a partnership with software firm Flashback Forward, Inc. to offer FinalQC, a mobile quality control application designed to enhance efficiency for the collision repair industry. “This collaboration aims to transform the way collision shops operate, enhancing quality, efficiency and customer satisfaction,” said Tom Maziarz, PPG vice president, Americas, Automotive Refinish. “FinalQC standardizes […]
Nationwide First Insurer to Equip Field Appraisers with CCC Mobile Appraiser Pro
CCC Intelligent Solutions (CCC) announced the availability of CCC Mobile Appraiser Pro, a native app for appraisers designed to accelerate the claims process by driving efficiency and consistency into field inspections. Nationwide is the first auto insurer to activate CCC Mobile Appraiser Pro. “At Nationwide, it is our strategy to provide customer centered solutions that […]
Toyota Partners with CCC on Mobile Collision Assistance Service
Post-collision guidance feature helps Toyota and Lexus drivers file claim, find collision repair shop, through smartphone app. Toyota and Lexus drivers now have a new assistance service available to them in the moments following a collision. Collision Assistance, a just-in-time support service, is now available to drivers within the Toyota and Lexus mobile app. The […]
Overall Parts Solutions CrashPal App Offers Vehicle Owners FNOL and Towing Request to Certified Collision Repair Centers
Overall Parts Solutions (OPS), a leader in automotive software solutions, announced the release of CrashPal, a no-cost mobile application designed to help create an effortless customer experience for first notice of loss after a collision. CrashPal is a no-cost feature to Chrysler, Dodge, Jeep, Ram, Fiat and Alfa Romeo owners and is available through their […]
Service King Launches Contactless Digital Scheduling Service
Service King announced today the launch of its 24/7 contactless Self-Schedule Service. Since launching the service in January, Service King has fulfilled nearly 11,000 customer appointments. Based on customer use, the average time to schedule an appointment is under three minutes. The self-scheduling process creates a personalized workflow from automatically recommending the earliest available appointment […]
Sherwin-Williams Launches Quality App to Improve Collision Repair Process
Sherwin Williams Automotive Finishes announced the launch of its Collision Core Quality mobile app, available to collision centers as a single app purchase, that verifies and validates the repair process in real-time with a focus on error elimination and labor optimization. The app is the first of a planned suite of intelligent and fully-mobile applications […]