USAA achieved the highest overall score in the J.D. Power 2022 U.S. Auto Insurance Study. With an overall score of 881, USAA scored above 45 other property and casualty insurance companies included in the study. This is the 23rd year in a row that USAA has achieved the highest score for auto insurance satisfaction. USAA […]
New Vehicle Sales Projected to Decline Again in June Compared to Last Year
New-vehicle transaction prices projected at all-time high. New-vehicle retail sales for June 2022 are expected to decline when compared with June 2021, according to a joint forecast from J.D. Power and LMC Automotive. Retail sales of new vehicles this month are expected to reach 965,300 units, a 18.2% decrease compared with June 2021 when adjusted […]
J.D. Power Reports Industry-Wide Auto Insurance Rate Increases Force New Approaches to Customer Retention
Usage-based auto insurance takes center stage as satisfaction flatlines. A record high number of serious collisions, skyrocketing used-vehicle prices and surging repair costs have created an unenviable scenario for auto insurers: raise rates or go out of business. It should come as little surprise that the J.D. Power 2022 U.S. Auto Insurance Study, released today, […]
J.D. Power Acquires UK-Based Data and Predictive Analytics Provider to Bolster Automobile Repair and Warranty Data Sets
J.D. Power announced that it has acquired the data and predictive analytics business of We Predict, the UK-based provider of global automobile service and warranty analytics. We Predict’s software, which is used by auto manufacturers and suppliers to project future component failures and future warranty claims and costs, will be leveraged by J.D. Power to […]
US New Vehicle Retail Sales Projected to Decline Over 20% Compared to Last Year
Average price forecast to set another record. New-vehicle retail sales for May 2022 are expected to decline when compared with May 2021, according to a joint forecast from J.D. Power and LMC Automotive. Retail sales of new vehicles this month are expected to reach 1,013,700 units, a 20.9% decrease compared with May 2021 when adjusted […]
Premium Increases Lead to Erosion in Auto Insurance Price Satisfaction
State Farm ranks highest among large insurers, The Hartford ranks highest among midsize insurers. According to the J.D. Power 2022 U.S. Insurance Shopping Study, auto insurance customer satisfaction with price has plummeted, driving a surge in new-policy shopping activity while also dragging on the purchase experience index. According to the report, auto insurers are caught […]
March Light Vehicles Sales Projected to Decline Over 25% from Last Year
New vehicle sales remain constrained by low inventory. New-vehicle retail sales for March 2022 are expected to decline when compared with March 2021, according to a joint forecast from J.D. Power and LMC Automotive. Retail sales of new vehicles this month are expected to reach 1,044,500 units, a 27.8% decrease compared with March 2021 when […]
New-Vehicle Retail Sales Projected Down 8.3% in January
Industry remains constrained by historic low inventory in wake of supply chain issues. New-vehicle retail sales for January 2022 are expected to decline when compared with January 2021, according to a joint forecast from J.D. Power and LMC Automotive. Retail sales of new vehicles this month are expected to reach 828,900 units, an 8.3% decrease […]
Research Says Digital Insurance Claims Management Languishes
J.D. Power finds sluggish digital innovation as home and auto insurance customers continue reliance on personal channels during claim interaction. Property and casualty (P&C) insurance claims were supposed to be the tip of the sword when it came to digital transformation, but the industry is lagging far behind financial services and utilities providers when it […]
New-Vehicle Sales Projected Lower on Continued Low Supply in November
J.D. Power and LMC Automotive project sales declines, but demand sustains record-high levels of prices and dealer profits. Used vehicle prices up. New-vehicle retail sales for November 2021 are expected to decline when compared with November 2020, according to a joint forecast from J.D. Power and LMC Automotive. Retail sales of new vehicles this month […]
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