Growth continues for third consecutive month. Total new-vehicle sales for June 2023, including retail and non-retail transactions, are projected to reach 1,381,200 units, a 22.6% increase from June 2022, according to a joint forecast from J.D. Power and GlobalData. June 2023 has 26 selling days, the same as June 2022. New-vehicle total sales in Q2 […]
Auto Insurance Customer Satisfaction Plummets as Rates Surge
J.D. Power finds satisfaction dropped the largest amount in the past 20 years. Nearly one-third (31%) of U.S. auto insurance customers say they experienced a rate increase during the past year as the industry raises rates an average of 15.5% and insurers continue to fight the forces of record high loss ratios, according to the […]
More U.S. New-Vehicle Shoppers Dig in Their Heels on Internal Combustion Engine Vehicles
According to the latest research from J.D. Power, while more consumers are considering an electric vehicle (EV) for their next new vehicle, a growing number of consumers say they are very unlikely to consider an EV purchase for their next vehicle purchase. Key Findings of the study include: EV Holdouts Become More Resolute: Despite recent […]
Auto Insurance Shopping and Carrier Switch Rates Reach New Highs as Premiums Increase
J.D. Power finds State Farm ranks highest among large insurers for shopping experience. The Hartford best among midsize insurers. Progressive gaining market share as GEICO raises rates above industry average. The nation’s auto insurers are locked in a vicious cycle of inflation, rising premiums and steadily increasing customer defection rates. The result, according to the […]
March Total New-Vehicle Sales Pace Projected to Increase Over Last Year
Pent up demand buoys sales. Spending on new vehicles projected to set Q1 record. Total new-vehicle sales for March 2023, including retail and non-retail transactions, are projected to reach 1,330,700 units, a 6.2% increase from March 2022, according to a joint forecast from J.D. Power and LMC Automotive. March 2023 has the same number of […]
February Total New-Vehicle Sales Projected to Increase as Availability Improves
Consumer spending on new vehicles will set a February record. Total new-vehicle sales for February 2023, including retail and non-retail transactions, are projected to reach 1,117,100 units, a 7.2% increase from February 2022 according to a joint forecast from J.D. Power and LMC Automotive. February 2023 has the same number of selling days as February […]
J.D. Power Survey Says Auto and Home Insurance Claims Processes Suffer Digital Growing Pains
Customer satisfaction with claims experience falls again as insurers struggle to manage long cycle times via digital channels. The ongoing digital transformation of the property and casualty (P&C) insurance industry has hit some speedbumps when it comes to customer satisfaction among those who use insurers’ digital channels to manage their claims. According to the J.D. […]
J.D. Power Reports Auto Claims Process Satisfaction Declines as Repair Times Increase
Amica Mutual Ranks Highest in Auto Insurance Claims Satisfaction. The volume of vehicle collisions is returning to pre-pandemic levels and, when combined with all-time-high repair costs, historic backlogs in repair shops and limited replacement parts availability, it is costlier and more time-consuming than ever to get customers’ vehicles back on the road after a collision. […]
J.D. Power Study Finds Collision Intervention Technologies are Among Most Problematic ADAS Technologies
Inaugural study raises concern that innovative features need to be improved before vehicle autonomy can be increased. Advanced Driver Assistance Systems (ADAS) account for 13% of total industry problems with 23.1 PP100 (problems per 100 vehicles), according to the inaugural J.D. Power 2022 ADAS (Advanced Driver Assistance Systems) Quality and Satisfaction Study, released yesterday. Specifically, […]
New Vehicle Sales Projected Down in August on Selling Day Basis
Vehicle inventory continues to restrain sales. New-vehicle retail sales for August 2022 are expected to decline when compared with August 2021, according to a joint forecast from J.D. Power and LMC Automotive. Retail sales of new vehicles this month are expected to reach 980,400 units, a 2.6% decrease compared with August 2021 when adjusted for […]
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