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You are here: Home / Archives for J.D. Power

Auto Insurers Improve Customer Satisfaction with Claims Process

October 26, 2023 By CollisionWeek Editor

Insurers managed customer expectations as repair cycle times double in two years according to J.D. Power. Amica Mutual ranks highest for second consecutive year. Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more than […]

Filed Under: News Tagged With: Claims, Customer Satisfaction, Cycle Time, J.D. Power

J.D. Power Acquires Autovista Group

September 12, 2023 By CollisionWeek Editor

Adds European and Australian automotive data and analytics provider of vehicle valuation and repair estimate data. J.D. Power today announced a definitive agreement to acquire Autovista Group, a pan-European and Australian automotive data, analytics and industry insights provider. The acquisition complements J.D. Power’s strengths in vehicle valuation and detailed vehicle specification data and analytics while […]

Filed Under: News Tagged With: Acquisitions, Australia, Europe, J.D. Power

J.D. Power Reports America Increasingly Divided on EV Adoption

September 6, 2023 By CollisionWeek Editor

EV adoption is growing nationally but the bottom ten states recorded year-over-year decline. State disparity in adoption projected to continue through 2035. According to the latest data from J.D. Power, EV adoption in America is growing increasingly divided, with the most active states for EV adoption already on the path to parity with internal combustion […]

Filed Under: News Tagged With: Electric Vehicles, J.D. Power

New Vehicle Sales Projected Up Over 15% in August Compared to Last Year

August 25, 2023 By CollisionWeek Editor

J.D. Power and GlobalData forecast fifth consecutive month of double-digit sales growth and record spending on new vehicles. Total new-vehicle sales for August 2023, including retail and non-retail transactions, are projected to reach 1,354,600 units, a 15.4% increase from August 2022, according to a joint forecast from J.D. Power and GlobalData. August 2023 has 27 […]

Filed Under: News Tagged With: GlobalData, J.D. Power, New Vehicle Sales

New-Vehicle Sales Projected Up 21.5% in July

July 28, 2023 By CollisionWeek Editor

Will mark fourth consecutive month of double-digit percentage growth. Total new-vehicle sales for July 2023, including retail and non-retail transactions, are projected to reach 1,320,982 units, a 21.5% increase from July 2022, according to a joint forecast from J.D. Power and GlobalData. Total sales of new vehicles this month are expected to reach 1,320,982 units, […]

Filed Under: News Tagged With: Electric Vehicles, GlobalData, J.D. Power, New Vehicle Sales, Used Vehicle Prices

U.S. Auto Sales Projected to Increase Over 22% in June Compared to Last year

June 26, 2023 By CollisionWeek Editor

Growth continues for third consecutive month. Total new-vehicle sales for June 2023, including retail and non-retail transactions, are projected to reach 1,381,200 units, a 22.6% increase from June 2022, according to a joint forecast from J.D. Power and GlobalData. June 2023 has 26 selling days, the same as June 2022. New-vehicle total sales in Q2 […]

Filed Under: News Tagged With: Electric Vehicles, GlobalData, J.D. Power, New Vehicle Sales

Auto Insurance Customer Satisfaction Plummets as Rates Surge

June 13, 2023 By CollisionWeek Editor

J.D. Power finds satisfaction dropped the largest amount in the past 20 years. Nearly one-third (31%) of U.S. auto insurance customers say they experienced a rate increase during the past year as the industry raises rates an average of 15.5% and insurers continue to fight the forces of record high loss ratios, according to the […]

Filed Under: News Tagged With: Auto Insurance, Customer Satisfaction, J.D. Power

More U.S. New-Vehicle Shoppers Dig in Their Heels on Internal Combustion Engine Vehicles

May 1, 2023 By CollisionWeek Editor

According to the latest research from J.D. Power, while more consumers are considering an electric vehicle (EV) for their next new vehicle, a growing number of consumers say they are very unlikely to consider an EV purchase for their next vehicle purchase. Key Findings of the study include: EV Holdouts Become More Resolute: Despite recent […]

Filed Under: News Tagged With: Electric Vehicles, J.D. Power

Auto Insurance Shopping and Carrier Switch Rates Reach New Highs as Premiums Increase

April 27, 2023 By CollisionWeek Editor

J.D. Power finds State Farm ranks highest among large insurers for shopping experience. The Hartford best among midsize insurers. Progressive gaining market share as GEICO raises rates above industry average. The nation’s auto insurers are locked in a vicious cycle of inflation, rising premiums and steadily increasing customer defection rates. The result, according to the […]

Filed Under: News Tagged With: Auto Insurance, J.D. Power

March Total New-Vehicle Sales Pace Projected to Increase Over Last Year

March 24, 2023 By CollisionWeek Editor

Pent up demand buoys sales. Spending on new vehicles projected to set Q1 record. Total new-vehicle sales for March 2023, including retail and non-retail transactions, are projected to reach 1,330,700 units, a 6.2% increase from March 2022, according to a joint forecast from J.D. Power and LMC Automotive. March 2023 has the same number of […]

Filed Under: News Tagged With: J.D. Power, LMC Automotive, New Vehicle Sales

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