J.D. Power finds that consumers are not passive in wake of premium increases by insurance companies. EV owners less satisfied with Auto Insurance Shopping Experience According to the J.D. Power 2024 U.S. Insurance Shopping Study that the dramatic increase in auto insurance premiums, combined with lackluster customer satisfaction scores this year, is putting more insurance […]
New-Vehicle Retail Sales Projected Up Over 2% in April Compared to Last Year
Total vehicle sales, however, will decline slightly on a selling day basis. New vehicle retail sales are projected to increase compared to last year, while overall sales including fleet transactions will be down. Total new-vehicle sales for April 2024, including retail and non-retail transactions, are projected to reach 1,304,600 units, a 0.9% decrease from April […]
New Vehicle Sales Projected to Rise in March Compared to Last Year
Total new-vehicle sales for March 2024, including retail and non-retail transactions, are projected to reach 1,525,700 units, a 12.1% increase from March 2023, according to a joint forecast from J.D. Power and GlobalData. March 2024 has 27 selling days, the same as March 2023. The seasonally adjusted annualized rate (SAAR) for total new-vehicle sales is […]
J.D. Power Completes Autovista Group Acquisition
Acquisition includes estimating system provider Glass’s. J.D. Power announced the completion of its acquisition of Autovista Group, a leading pan-European and Australian automotive data, analytics and industry insights provider. The acquisition, which was announced in September 2023, brings together Autovista Group’s comprehensive datasets, insights and industry expertise with J.D. Power market-leading predictive analytics and valuation […]
Vehicle Dependability Rate of Deterioration Increases
J.D. Power study finds consumers increasingly report annoyance with driver assistance systems, problems with electric vehicles and infotainment features. Vehicle owners are experiencing lower levels of vehicle dependability after three years of ownership, according to the J.D. Power 2024 U.S. Vehicle Dependability Study (VDS). The high number of problems owners encounter indicates a decline in […]
Interest in EVs Increase for Next New Vehicle Purchase
J.D. Power reports mass market distribution strategies and infrastructure capacity to define EV adoption trends in 2024. According to the January J.D. Power E-Vision Intelligence Report consumer interest in EVs is surging as attention turns to the new year, and the success of the next phase of EV adoption, when EVs move from early adopter […]
Insurers Struggle to Deliver Seamless Digital Experience as Repair Cycle Times Rise
J.D. Power says apps become key to managing customer expectations. With customers saying their average auto repair cycle time has doubled in the past two years—now topping 23 days—and the average home repair cycle time increasing as well, insurers need to work harder than ever to manage customer expectations. According to the J.D. Power 2023 […]
New-Vehicle Sales Projected to Increase Over 6.6% in October
Record consumer spending is supporting vehicle sales. Total new-vehicle sales for October 2023, including retail and non-retail transactions, are projected to reach 1,201,800 units, a 6.6% increase from October 2022, according to a joint forecast from J.D. Power and GlobalData. October 2023 has 25 selling days, one fewer than October 2022. Comparing the same sales […]
Auto Insurers Improve Customer Satisfaction with Claims Process
Insurers managed customer expectations as repair cycle times double in two years according to J.D. Power. Amica Mutual ranks highest for second consecutive year. Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more than […]
J.D. Power Acquires Autovista Group
Adds European and Australian automotive data and analytics provider of vehicle valuation and repair estimate data. J.D. Power today announced a definitive agreement to acquire Autovista Group, a pan-European and Australian automotive data, analytics and industry insights provider. The acquisition complements J.D. Power’s strengths in vehicle valuation and detailed vehicle specification data and analytics while […]
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