J.D. Power reports satisfaction higher with auto and homeowners claims when status received through mobile apps. Customer satisfaction with insurance claims increases when the process is managed digitally, but most policyholders still need to go offline to complete key steps, according to a J.D. Power study released Tuesday. The 2025 U.S. Claims Digital Experience Study […]
New-Vehicle Sales Projected to Drop 4.8% in November Compared to Last Year
The EV tax credit expiration effects continue to suppress sales. New-vehicle retail sales are projected to decline 4.8% in November compared to a year ago, reaching 1,058,500 units, as the industry continues to feel the effects of electric vehicle purchase acceleration before federal tax credits expired Sept. 30, according to a forecast from J.D. Power […]
Satisfaction with Auto Insurance Claims Flat
J.D. Power annual study finds satisfaction strained by higher deductibles, more total losses. Seven percent of insureds report avoiding filing a claim. Auto insurance rates have finally started to decline from the near-record highs of 2024, but customers are still feeling the sting of several years of sky-high insurance costs when it comes to their […]
October New-Vehicle Sales Projected to Decline as Electric Vehicle Pull-Ahead Reverses
EV share projected to decline to 5.3% following federal incentive expiration. Used vehicle prices up year over year. Total new-vehicle sales for October 2025, including retail and non-retail transactions, are projected to reach 1,249,800, a 6.9% decrease year-over-year, according to a joint forecast from J.D. Power and GlobalData. October 2025 has 27 selling days, the […]
August New-Vehicle Sales Projected Up 8.2% Compared to Last Year
EV share at all-time high as consumers accelerate purchases prior to expiration of U.S. subsidies next month. Total new-vehicle sales for August 2025, including retail and non-retail transactions, are projected to reach 1,483,000, an 8.2% increase year over year, according to a joint forecast from J.D. Power and GlobalData. August 2025 has 27 selling days, […]
New-Vehicle Retail Sales Projected Up 4.1% for July
Consumer spending to set record for month with $49.8 billion spent on new vehicles. New-vehicle retail sales for July 2025 are projected to reach 1,159,500, a 4.1% increase from July 2024 according to a joint forecast from J.D. Power and GlobalData. Comparing the same sales volume without adjusting for the number of selling days translates […]
Auto Insurance Market Shifts as Customer Satisfaction Drops
J.D. Power reports insurers shifting focus to high-value client acquisition and retention. Regional insurers lead in satisfaction in many markets. Auto insurers have returned to profitability after years of losses, but a new study shows they face significant challenges retaining customers as satisfaction levels decline. The J.D. Power 2025 U.S. Auto Insurance Study found that […]
New-Vehicle Sales Expected to Rise 9.6% in March
New vehicle transaction prices up over last year. Tariffs likely to increase used vehicle prices. Total new-vehicle sales for March 2025, including retail and non-retail transactions, are projected to reach 1,525,200, a 9.6% increase from March 2024 according to a joint forecast from J.D. Power and GlobalData. March 2025 has 26 selling days, one fewer […]
J.D. Power Reports Digital Claims Reporting Now Outperforms Phone-Based Communication
Customer satisfaction with digital claims process surges as Carriers Add Features like automatic collision notification and body shop selection tools. According to the J.D. Power 2024 U.S. Claims Digital Experience Study, released today, auto and home insurance carrier investments in new mobile app features are resulting in significantly higher customer satisfaction scores. Overall satisfaction with […]
J.D. Power Ranks NJM Insurance Highest in Auto Insurance Claims Satisfaction
While repair cycle times improve, rising costs take a toll on customer satisfaction. According to the J.D. Power 2024 U.S. Auto Claims Satisfaction Study released today while auto insurers have been fighting two major headwinds ever since the pandemic, rising costs and longer repair cycle times, relief is in sight for one of those trends. […]
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