NJM Insurance Group (NJM) has been certified by J.D. Power for providing “An Outstanding Auto Claims Experience” for personal lines customers. NJM has now earned this prestigious designation for seven consecutive years and is the only insurance company to receive it each year since the certification’s creation. “Earning the J.D. Power auto claims certification for […]
J.D. Power Reports that EV Demand Stalls Even Though Availability and Affordability Improve
J.D. Power’s June E-Vision Intelligence Report found that while the number of electric vehicle models available and total cost of ownership have improved, EV adoption rates have been flat. Among the key findings of the report: EVs More Widely Available and Affordable Than Ever: The majority of premium (70.1%) and mainstream (55.7%) vehicle buyers now […]
J.D. Power Reports Problems Plague Battery Electric Vehicles Despite Traditional OEMs Leveling Playing Field with Tesla
Ram ranks highest overall in Initial Quality Study, Porsche ranks highest among premium brands. In its inaugural year incorporating franchise dealership repair visits with the Voice of the Customer (VOC) data to create a more expansive metric for problems per 100 vehicles (PP100), the J.D. Power 2024 U.S. Initial Quality Study (IQS), finds the industry […]
Trust Top Driver of Customer Satisfaction for Auto Insurance
J.D. Power finds that as premiums continue to rise, fewer than half of customers trust their insurer. With U.S. auto insurance rates up 11.2% on average during the past year—and insurers still losing an average of five cents on every dollar of premium they collect—sky-high premiums do not appear to be leveling off anytime soon. […]
Purchasers Considering EV for Next Vehicle Down Year-Over-Year for First Time in U.S.
J.D. Power says purchase consideration ebbs as charging concerns grow. Consumer demand for electric vehicles (EVs) has cooled as the industry grapples with persistent growing pains, according to the J.D. Power 2024 U.S. Electric Vehicle Consideration (EVC) Study, released May 16. For the first time since the study’s inception in 2021, new-vehicle buyer consideration has […]
Nearly Half of Auto Insurance Customers Currently Shopping for New Policies
J.D. Power finds that consumers are not passive in wake of premium increases by insurance companies. EV owners less satisfied with Auto Insurance Shopping Experience According to the J.D. Power 2024 U.S. Insurance Shopping Study that the dramatic increase in auto insurance premiums, combined with lackluster customer satisfaction scores this year, is putting more insurance […]
New-Vehicle Retail Sales Projected Up Over 2% in April Compared to Last Year
Total vehicle sales, however, will decline slightly on a selling day basis. New vehicle retail sales are projected to increase compared to last year, while overall sales including fleet transactions will be down. Total new-vehicle sales for April 2024, including retail and non-retail transactions, are projected to reach 1,304,600 units, a 0.9% decrease from April […]
New Vehicle Sales Projected to Rise in March Compared to Last Year
Total new-vehicle sales for March 2024, including retail and non-retail transactions, are projected to reach 1,525,700 units, a 12.1% increase from March 2023, according to a joint forecast from J.D. Power and GlobalData. March 2024 has 27 selling days, the same as March 2023. The seasonally adjusted annualized rate (SAAR) for total new-vehicle sales is […]
J.D. Power Completes Autovista Group Acquisition
Acquisition includes estimating system provider Glass’s. J.D. Power announced the completion of its acquisition of Autovista Group, a leading pan-European and Australian automotive data, analytics and industry insights provider. The acquisition, which was announced in September 2023, brings together Autovista Group’s comprehensive datasets, insights and industry expertise with J.D. Power market-leading predictive analytics and valuation […]
Vehicle Dependability Rate of Deterioration Increases
J.D. Power study finds consumers increasingly report annoyance with driver assistance systems, problems with electric vehicles and infotainment features. Vehicle owners are experiencing lower levels of vehicle dependability after three years of ownership, according to the J.D. Power 2024 U.S. Vehicle Dependability Study (VDS). The high number of problems owners encounter indicates a decline in […]
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