Study finds that while the use of digital channels increases, technology can’t fully replace human connections during auto insurance claims process. The Hartford ranks highest in satisfaction among insurers without closed memberships. According to the J.D. Power 2016 U.S. Auto Claims Satisfaction Study, Gen Y customer satisfaction with the auto insurance process, while still the […]
October New-Vehicle Retail Sales Projected to Decline Compared to 2015
According to J.D. Power and LMC Automotive forecast retail sales will fall for sixth time this year. U.S. new-vehicle retail sales are projected to continue their slide in October, falling 0.8 percent from a year ago on a selling-day adjusted basis, according to a monthly sales forecast developed jointly by J.D. Power and LMC Automotive. […]
New-Vehicle Sales Gain in July with Record Transaction Prices and Consumer Spending
J.D. Power and LMC Automotive forecast gains in retail vehicle sales as industry nears peak of the auto sales recovery. New-vehicle retail sales in July are expected to increase 2.1 percent from a year ago to 1,318,300, according to a monthly sales forecast developed jointly by J.D. Power and LMC Automotive. Sales growth in July […]
NADA Used Car Guide Price Index Falls for Fifth Straight Month
While used cars prices are diving, large utility and pickup truck prices mitigate downward trend. According to the May edition of NADA Used Car Guide’s Guidelines report, wholesale used vehicle prices fell by an average of 1.7 percent in April largely due to a poor performance across car segments. As a result of the occurrence, […]
J.D. Power Reduces Light Vehicle Retail Sales Forecast
April sales projection from J.D. Power and LMC Automotive flat on selling day basis. Revised full-year forecast calls for modest growth over 2015. Fleet sales projected to increase. New-vehicle retail sales in April are expected to reach 1,195,000 units, the same level as a year ago on a selling-day adjusted basis, according to a monthly […]
J.D. Power to Acquire NADA Used Car Guide
J.D. Power and the National Automobile Dealers Association (NADA) announced an agreement under which J.D. Power will acquire NADA’s Used Car Guide business, a premier source of used-vehicle values. The transaction is expected to close early in the third quarter of 2015 and is subject to Hart–Scott–Rodino Act review. Established by NADA in 1933, NADA […]
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