J.D. Power and LMC Automotive estimates U.S. retail SAAR of 13.1 Million, the Lowest for June in five years. The new vehicle retail sales pace in June is expected to be lowest for the month since 2012, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales in June are anticipated […]
J.D. Power Initial Quality Study Uncovers Consumer Concerns with Autonomous Vehicle Technology
Initial quality at highest level ever. Increasing problems raise early warning bells for driver assistance technology. New-vehicle quality is at its highest level ever, improving a significant 8% from last year, according to the J.D. Power 2017 U.S. Initial Quality Study,SM (IQS) released yesterday. According to the study of nearly 80,000 purchasers and lessees of […]
J.D. Power Study Finds Premium Increases Become Sticking Point for U.S. Auto Insurance Customers
Rate increases due to increasing driving, claim frequency and severity impacting consumer price satisfaction. A combination of record numbers of miles driven, increased frequency and severity of collisions, and extreme weather has crimped U.S. auto insurer profitability, resulting in rate increases for 26% of customers and a strain on customer satisfaction. According to the J.D. […]
J.D. Power Project New Vehicle Sales Pace to Drop Again in May, Lowers 2017 Outlook
The new vehicle retail sales pace in 2017 is expected to be lowest for the month of May since 2013, according to a forecast developed jointly by J.D. Power and LMC Automotive. With one additional selling day in 2017, retail sales in May are anticipated to reach 1,222,000 units, a 2.9 percent decrease compared with […]
J.D. Power Reports Canadian Auto Insurance Customer Satisfaction Climbs Despite Premium Increases
The Co-operators Ranks Highest in Customer Satisfaction in Alberta, Atlantic and Ontario Regions; Industrial Alliance Ranks Highest in Quebec Customer satisfaction with auto insurance in Canada increases for the second consecutive year despite nationwide premium increases, according to the J.D. Power 2017 Canadian Auto Insurance Satisfaction Study, released today. “It does seem counterintuitive to see […]
Facing Modest Rate Increases, Auto Insurers Increase Reliance on Service, Agents
Latest J.D. Power Auto Insurance Shopping research shows reliance on customer service to drive satisfaction. Erie Insurance tops satisfaction ranking for fifth consecutive year. Amid a second straight year of stagnant auto insurance shopping activity and modest rate increases, auto insurance companies have grown increasingly reliant on great customer service, personalized advice and strong agents […]
April New Vehicle Retail Sales Match 2016 levels
J.D. Power and LMC Automotive Report Incentives Rise Considerably New vehicle retail sales are expected to remain on pace with last year, but incentive spending is at record levels through April, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales in the month of April are anticipated to reach 1,169,700 […]
Consumers Fear Technology Failures with Autonomous Vehicles
But J.D. Power research shows drivers of all ages embrace driving assistance features. With the exception of Gen Y, all other generational groups are becoming more skeptical of self-driving technology, which poses a new challenge to car manufacturers and technology developers, according to the J.D. Power 2017 U.S. Tech Choice Study. J.D. Power defines the […]
Auto Sales Expected to Increase in March
J.D. Power and LMC Automotive predict retail sales rise of more than 2 percent for only second time in thirteen months. The auto industry will see its first year-over-year monthly increase of 2017 as March retail sales are expected to increase 2.4 percent, according to a forecast developed jointly by J.D. Power and LMC Automotive. […]
J.D. Power Reports Modest Increase in Auto Insurance Claims Satisfaction
Study finds that while the use of digital channels increases, technology can’t fully replace human connections during auto insurance claims process. The Hartford ranks highest in satisfaction among insurers without closed memberships. According to the J.D. Power 2016 U.S. Auto Claims Satisfaction Study, Gen Y customer satisfaction with the auto insurance process, while still the […]