The Co-operators Ranks Highest in Customer Satisfaction in Alberta, Atlantic and Ontario Regions; Industrial Alliance Ranks Highest in Quebec Customer satisfaction with auto insurance in Canada increases for the second consecutive year despite nationwide premium increases, according to the J.D. Power 2017 Canadian Auto Insurance Satisfaction Study, released today. “It does seem counterintuitive to see […]
Facing Modest Rate Increases, Auto Insurers Increase Reliance on Service, Agents
Latest J.D. Power Auto Insurance Shopping research shows reliance on customer service to drive satisfaction. Erie Insurance tops satisfaction ranking for fifth consecutive year. Amid a second straight year of stagnant auto insurance shopping activity and modest rate increases, auto insurance companies have grown increasingly reliant on great customer service, personalized advice and strong agents […]
April New Vehicle Retail Sales Match 2016 levels
J.D. Power and LMC Automotive Report Incentives Rise Considerably New vehicle retail sales are expected to remain on pace with last year, but incentive spending is at record levels through April, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales in the month of April are anticipated to reach 1,169,700 […]
Consumers Fear Technology Failures with Autonomous Vehicles
But J.D. Power research shows drivers of all ages embrace driving assistance features. With the exception of Gen Y, all other generational groups are becoming more skeptical of self-driving technology, which poses a new challenge to car manufacturers and technology developers, according to the J.D. Power 2017 U.S. Tech Choice Study. J.D. Power defines the […]
Auto Sales Expected to Increase in March
J.D. Power and LMC Automotive predict retail sales rise of more than 2 percent for only second time in thirteen months. The auto industry will see its first year-over-year monthly increase of 2017 as March retail sales are expected to increase 2.4 percent, according to a forecast developed jointly by J.D. Power and LMC Automotive. […]
J.D. Power Reports Modest Increase in Auto Insurance Claims Satisfaction
Study finds that while the use of digital channels increases, technology can’t fully replace human connections during auto insurance claims process. The Hartford ranks highest in satisfaction among insurers without closed memberships. According to the J.D. Power 2016 U.S. Auto Claims Satisfaction Study, Gen Y customer satisfaction with the auto insurance process, while still the […]
October New-Vehicle Retail Sales Projected to Decline Compared to 2015
According to J.D. Power and LMC Automotive forecast retail sales will fall for sixth time this year. U.S. new-vehicle retail sales are projected to continue their slide in October, falling 0.8 percent from a year ago on a selling-day adjusted basis, according to a monthly sales forecast developed jointly by J.D. Power and LMC Automotive. […]
New-Vehicle Sales Gain in July with Record Transaction Prices and Consumer Spending
J.D. Power and LMC Automotive forecast gains in retail vehicle sales as industry nears peak of the auto sales recovery. New-vehicle retail sales in July are expected to increase 2.1 percent from a year ago to 1,318,300, according to a monthly sales forecast developed jointly by J.D. Power and LMC Automotive. Sales growth in July […]
NADA Used Car Guide Price Index Falls for Fifth Straight Month
While used cars prices are diving, large utility and pickup truck prices mitigate downward trend. According to the May edition of NADA Used Car Guide’s Guidelines report, wholesale used vehicle prices fell by an average of 1.7 percent in April largely due to a poor performance across car segments. As a result of the occurrence, […]
J.D. Power Reduces Light Vehicle Retail Sales Forecast
April sales projection from J.D. Power and LMC Automotive flat on selling day basis. Revised full-year forecast calls for modest growth over 2015. Fleet sales projected to increase. New-vehicle retail sales in April are expected to reach 1,195,000 units, the same level as a year ago on a selling-day adjusted basis, according to a monthly […]