Improvements in digital interactions, billings/payment, policy offerings drive increase. Despite steadily increasing premiums, auto insurance customers are more satisfied with their carriers than ever. According to the J.D. Power 2018 U.S. Auto Insurance Study, insurers are beginning to get the customer interaction formula right, offering a mix of digital and live interactions that keep customers […]
New Vehicle Sales Pace to Decline Again Despite Higher Discounts
J.D. Power and LMC Automotive project declines in auto sales in April versus last year. Retail SAAR to reach lowest level for the month of April since 2012 The new vehicle retail sales pace in April is expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC […]
New Vehicle Sales Pace in March Projected to Post Gains for First Time in 2018
The new vehicle retail sales pace in March is expected to rise from year-ago levels, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 13.4 million units, up 200,000 from a year ago. Retail sales are projected to reach […]
New Vehicle Retail Sales Pace to Decline in January
J.D. Power and LMC Automotive Project Full Year Retail Sales to Fall 1.5% For the second consecutive year, the new vehicle retail sales pace in January is expected to fall from year-ago levels, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) for retail sales is […]
November New Vehicle Retail Sales Pace to Decline
J.D. Power and LMC Automotive project sales pace to decline for seventh time this year For the seventh time this year, the new vehicle retail sales pace in November is expected to fall from year-ago levels, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) for […]
J.D. Power Reports Amica Mutual Ranks Highest in Auto Insurance Claims Satisfaction
Study finds auto insurance customers slow to adopt digital claims reporting. Record collision frequency and severity push industry to control costs and maintain satisfaction Despite a nationwide advertising blitz for mobile auto insurance apps and widespread use of digital channels to purchase insurance, U.S. auto insurance customers have been slow to adopt digital claims reporting, […]
September New Vehicle Retail Sales Pace to Rise to Highest Level of 2017
Replacement needs from Hurricanes Harvey and Irma will improve light vehicle demand. The new vehicle retail sales pace in September is expected to reach the highest level this year, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 15.0 […]
August New Vehicle Retail Sales Pace Dips to Lowest Level So Far in 2017
J.D. Power and LMC Automotive forecast retail sales pace to fall by nearly 350,000 units, despite elevated incentive levels. The new vehicle retail sales pace in August is expected to decline for the fifth time this year, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) […]
New Vehicle Sales Pace Projected to Fall Again
J.D. Power and LMC Automotive estimates U.S. retail SAAR of 13.1 Million, the Lowest for June in five years. The new vehicle retail sales pace in June is expected to be lowest for the month since 2012, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales in June are anticipated […]
J.D. Power Initial Quality Study Uncovers Consumer Concerns with Autonomous Vehicle Technology
Initial quality at highest level ever. Increasing problems raise early warning bells for driver assistance technology. New-vehicle quality is at its highest level ever, improving a significant 8% from last year, according to the J.D. Power 2017 U.S. Initial Quality Study,SM (IQS) released yesterday. According to the study of nearly 80,000 purchasers and lessees of […]