With a quarter of auto insurance customers adopting direct-to-consumer auto insurance models, superior digital interaction improves customer experience. The last decade of seemingly non-stop direct-to-consumer advertising and heavy investment into digital self-service technologies have driven roughly one-fourth of auto insurance customers to adopt direct distribution models that bypass agents in favor of do-it-yourself tools. According […]
Auto Sales Projected to Slow in May
J.D. Power and LMC Automotive forecast lower May sales compared to 2018. Average prices break records. New-vehicle retail sales in May are expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,226,800 units, a 3.1 percent decrease compared with […]
New Vehicle Retail Sales Projected to Decline in April
Forecast sees demand for expensive vehicles rising as average selling price to hit record. New vehicle retail sales in April are expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,041,600 units, a 5.3 percent decrease compared with April […]
J.D. Power Reports Direct Sales and Independent Agents Best Positioned to Support Auto Insurers’ Battle for Market Share
With just 2-3 percent of new customers entering the personal lines auto insurance market each year, insurers have only one option when it comes to growing their business: taking market share from competitors. According to the J.D. Power 2019 U.S. Insurance Shopping Study, success in driving new customer acquisition comes down to having a strong […]
J.D. Power Projects Auto Retail Sales Off to Slowest Q1 Start Since 2013
On the bright side, demand for higher-priced vehicles remains strong. Annual sales forecast lowered. J.D. Power and LMC Automotive released their retail and total vehicle sales forecast for March. New-vehicle retail sales in March are expected to fall from a year ago, declining to 1,195,000 units, a 3.4 percent decrease compared with March 2018. The […]
New Vehicle Retail Sales Projected Down in February Compared to 2018
J.D. Power and LMC Automotive forecast February sales to decline 2.4 percent versus February 2018. Truck and SUV sales make up over 70 percent of new vehicles. New vehicle retail sales in February are expected to fall from a year ago. Retail sales are projected to reach 946,600 units, a 2.4 percent decrease compared with […]
January Light Vehicle Sales Forecast to Decline
J.D. Power and LMC Automotive forecast January 2019 will be below 2018 levels. New vehicle retail sales in January are expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 864,300 units, a 2.4 percent decrease compared with January 2018. […]
New Vehicle Retail Sales in November to Decline
J.D. Power and LMC Automotive project 3.8 percent decrease for the month versus 2017. Full year forecast unchanged. New-vehicle retail sales in November are expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,096,500 units, a 3.8 percent decrease […]
New Vehicle Retail Sales Rate to Decline in October
Truck mix projected to exceed 70 percent of retail sales for first time. New-vehicle retail sales pace in October is expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 13.6 million units, […]
Erie Insurance Tops 2018 J.D. Power Auto Insurance Claims Satisfaction Study
According to report, insurers struggle to integrate digital claims reporting technology. Automobile insurers are achieving high levels of customer satisfaction when handling claims, but they are struggling to transition claimants to digital claims reporting solutions, according to the J.D. Power 2018 U.S. Auto Claims Satisfaction Study. These findings are noteworthy in light of claim severity […]