Consumers continue to lack confidence in the future mobility technologies that automakers are eager to bring to market. According to the J.D. Power 2019 Q4 Mobility Confidence Index Study conducted using SurveyMonkey Audience, the Mobility Confidence Index remains 36 (on a 100-point scale) for self-driving vehicles and 55 for battery-electric vehicles for a third consecutive […]
AAA, Consumer Reports, J.D. Power and The National Safety Council Adopt Common Naming for Advanced Driver Assistance Technology
AAA, Consumer Reports, J.D. Power and the National Safety Council have come together to adopt standardized naming for advanced driver assistance technology in an effort to reduce confusion. To help educate consumers on the benefits, limitations and proper use of these technologies, the four organizations are calling on all safety organizations, automakers and journalists covering […]
New Vehicle Sales Projected Down Slightly On Selling Day Adjusted Basis in October
J.D. Power and LMC Automotive reports retail vehicle sales remain strong in October. Revise annual sales forecast upward. New-vehicle retail sales in October are expected to be similar to a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,134,400 units, a 0.9% decrease […]
J.D. Power Report U.S. Auto Insurance Claims Satisfaction Reaches Record High
Amica Mutual ranks highest in satisfaction in the U.S. Even as drivers continue to log a record number of miles behind the wheel and rack up ever-higher auto insurance claim totals, insurance carriers are rising to the challenge by delivering the highest levels of customer satisfaction ever catalogued by the J.D. Power U.S. Auto Claims […]
Automakers Not Making Progress in Persuading Consumers to Want Electric or Self-Driving Vehicles
J.D. Power research finds women even less interested than men in self-driving vehicles. As auto manufacturers invest billions to bring self-driving vehicles to market and increase choice in battery-electric vehicles, many consumers still lack confidence in the technologies. According to the J.D. Power 2019 Q3 Mobility Confidence Index Study fueled by SurveyMonkey Audience shows the […]
Fewer Selling Days and Early Labor Day Hurt September Auto Sales
While sales are projected to decline for the month versus 2018, new vehicle sales remain near historically high levels. Spending on new vehicles during third quarter at record levels. New-vehicle retail sales in September are expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail […]
J.D. Power Reports Customers Disabling Overbearing ADAS Systems
Some alerts on Advanced Driver Assistance Systems (ADAS) are so annoying or bothersome that many drivers disable the systems and may try to avoid them on future vehicle purchases, according to the J.D. Power 2019 U.S. Tech Experience Index (TXI) Stud. This is a major concern for automakers keen to market these lucrative technologies and […]
July Vehicle Sales Projected to be Down on Selling Day Basis Compared to 2018
Consumers will spend more as average vehicle prices hit record levels. New-vehicle retail sales in July are expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,178,500 units, a 2.0 percent decrease on a selling day adjusted basis compared […]
June New Vehicle Sales Projected Down from Year Ago
J.D. Power and LMC Automotive project first half of 2019 to deliver lowest retail new vehicle sales since 2013. Transaction prices, dealer profitability rise to record levels. New-vehicle retail sales in June are expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are […]
J.D. Power Reports Auto Insurance Customer Satisfaction at Record High Levels
With a quarter of auto insurance customers adopting direct-to-consumer auto insurance models, superior digital interaction improves customer experience. The last decade of seemingly non-stop direct-to-consumer advertising and heavy investment into digital self-service technologies have driven roughly one-fourth of auto insurance customers to adopt direct distribution models that bypass agents in favor of do-it-yourself tools. According […]