J.D. Power reports insurers shifting focus to high-value client acquisition and retention. Regional insurers lead in satisfaction in many markets. Auto insurers have returned to profitability after years of losses, but a new study shows they face significant challenges retaining customers as satisfaction levels decline. The J.D. Power 2025 U.S. Auto Insurance Study found that […]
New-Vehicle Sales Expected to Rise 9.6% in March
New vehicle transaction prices up over last year. Tariffs likely to increase used vehicle prices. Total new-vehicle sales for March 2025, including retail and non-retail transactions, are projected to reach 1,525,200, a 9.6% increase from March 2024 according to a joint forecast from J.D. Power and GlobalData. March 2025 has 26 selling days, one fewer […]
J.D. Power Reports Digital Claims Reporting Now Outperforms Phone-Based Communication
Customer satisfaction with digital claims process surges as Carriers Add Features like automatic collision notification and body shop selection tools. According to the J.D. Power 2024 U.S. Claims Digital Experience Study, released today, auto and home insurance carrier investments in new mobile app features are resulting in significantly higher customer satisfaction scores. Overall satisfaction with […]
J.D. Power Ranks NJM Insurance Highest in Auto Insurance Claims Satisfaction
While repair cycle times improve, rising costs take a toll on customer satisfaction. According to the J.D. Power 2024 U.S. Auto Claims Satisfaction Study released today while auto insurers have been fighting two major headwinds ever since the pandemic, rising costs and longer repair cycle times, relief is in sight for one of those trends. […]
U.S. October New-Vehicle Sales Projected to Increase
Consumer spending on vehicles up 11.8% year over year. Total new-vehicle sales for October 2024, including retail and non-retail transactions, are projected to reach 1,327,600, a 2.1% increase from October 2023 on a selling day adjusted basis, according to a joint forecast from J.D. Power and GlobalData. October 2024 has 27 selling days, 2 more […]
NJM Insurance Group Auto Claims Recognized by J.D. Power for the 7th Year in a Row
NJM Insurance Group (NJM) has been certified by J.D. Power for providing “An Outstanding Auto Claims Experience” for personal lines customers. NJM has now earned this prestigious designation for seven consecutive years and is the only insurance company to receive it each year since the certification’s creation. “Earning the J.D. Power auto claims certification for […]
J.D. Power Reports that EV Demand Stalls Even Though Availability and Affordability Improve
J.D. Power’s June E-Vision Intelligence Report found that while the number of electric vehicle models available and total cost of ownership have improved, EV adoption rates have been flat. Among the key findings of the report: EVs More Widely Available and Affordable Than Ever: The majority of premium (70.1%) and mainstream (55.7%) vehicle buyers now […]
J.D. Power Reports Problems Plague Battery Electric Vehicles Despite Traditional OEMs Leveling Playing Field with Tesla
Ram ranks highest overall in Initial Quality Study, Porsche ranks highest among premium brands. In its inaugural year incorporating franchise dealership repair visits with the Voice of the Customer (VOC) data to create a more expansive metric for problems per 100 vehicles (PP100), the J.D. Power 2024 U.S. Initial Quality Study (IQS), finds the industry […]
Trust Top Driver of Customer Satisfaction for Auto Insurance
J.D. Power finds that as premiums continue to rise, fewer than half of customers trust their insurer. With U.S. auto insurance rates up 11.2% on average during the past year—and insurers still losing an average of five cents on every dollar of premium they collect—sky-high premiums do not appear to be leveling off anytime soon. […]
Purchasers Considering EV for Next Vehicle Down Year-Over-Year for First Time in U.S.
J.D. Power says purchase consideration ebbs as charging concerns grow. Consumer demand for electric vehicles (EVs) has cooled as the industry grapples with persistent growing pains, according to the J.D. Power 2024 U.S. Electric Vehicle Consideration (EVC) Study, released May 16. For the first time since the study’s inception in 2021, new-vehicle buyer consideration has […]
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