Just 13% of customers say they have used AI to process a claim, even as 29% use it to research coverage and shop for policies. Nearly one-third of auto and home insurance customers, 29%, have used artificial intelligence tools to research products and coverage, service their accounts, understand what their policy covers before submitting a […]
July New-Vehicle Sales on Pace for Highest Selling Rate of 2026
Hybrid share reaches 15.9%, while EV share down to 7.0%. Total U.S. new-vehicle sales for July 2026 are projected to reach 1,415,800 units, a 1.4% increase from July 2025, with the seasonally adjusted annualized rate (SAAR) climbing to 16.9 million units — the highest selling pace of the year and a 1.7% year-over-year gain, according […]
J.D. Power Finds Auto Insurance Customer Satisfaction Holds Steady
Insurers struggle to deliver seamless service across channels, shoppers turning to AI. Overall customer satisfaction with auto insurers held steady this year even as the market softened, with insurers’ inability to deliver seamless interactions across service channels emerging as the single biggest drag on satisfaction, according to the J.D. Power 2026 U.S. Auto Insurance Study […]
May New-Vehicle Sales Forecast to End Seven-Month Decline as Tariff Payback Lapses
First positive year-over-year comparison since September 2025 as 16.3 million SAAR holds and monthly payments climb to $810. Total U.S. new-vehicle sales for May 2026 are projected to reach 1,490,900 units, a 5.8% increase from May 2025 and the first positive year-over-year comparison since September 2025, according to a joint forecast from J.D. Power and […]
April New-Vehicle Sales Projected at 16 Million SAAR
Sales projected down 7.3% as year-ago tariff rush skews comparisons. Total U.S. new-vehicle sales for April 2026 are projected to reach 1,365,200 units, a 7.3% decrease from April 2025, with retail sales also down 7.3% to 1,129,100 units, according to a joint forecast from J.D. Power and GlobalData released April 23. The decline reflects a […]
Natural Intelligence, J.D. Power Partner on AI-Powered Auto Insurance Comparison Marketplace
Natural Intelligence and J.D. Power announced March 31 a partnership to build an auto insurance marketplace that pairs Natural Intelligence’s comparison technology with J.D. Power’s consumer data and analytics. The venture aims to give auto insurers a new customer acquisition channel at a time when the industry is navigating shifting retention dynamics and evolving digital […]
March New-Vehicle Sales on Pace for Best Month of 2026 So Far
Year-ago tariff rush skews year-over-year comparison Total new-vehicle sales in March 2026 are projected to reach 1,372,877 units, an 11.4% decline from March 2025 but the strongest monthly result of the year so far, according to a joint forecast from J.D. Power and GlobalData. The year-over-year drop is misleading, however. March 2025 sales were artificially […]
U.S. New-Vehicle Sales Projected To Decline 3.8% in February Compared to Last Year
Electric vehicle market share projected down 1.8 percentage points. New-vehicle sales for February 2026 are projected to reach 1,183,000 units, a 3.8% decrease from February 2025, according to a joint forecast from J.D. Power and GlobalData. Retail sales are expected to total 931,400 units, down 4.6% year over year. The seasonally adjusted annualized rate for […]
New Vehicle Sales Down 5.5% in November as Pull-Ahead Buying Effects Continue
Second consecutive month of year-over-year decline follows surge in early 2025 buying ahead of tax credit expiration and tariff-related price increases. New light-vehicle sales reached a seasonally adjusted annual rate (SAAR) of 15.6 million units in November 2025, marking a 5.5% decline from the same month last year, according to the National Automobile Dealers Association […]
Digital Claims Processing Boosts Satisfaction, but Channel-Switching Persists
J.D. Power reports satisfaction higher with auto and homeowners claims when status received through mobile apps. Customer satisfaction with insurance claims increases when the process is managed digitally, but most policyholders still need to go offline to complete key steps, according to a J.D. Power study released Tuesday. The 2025 U.S. Claims Digital Experience Study […]
- 1
- 2
- 3
- …
- 13
- Next Page »