Yu provides an in-depth look into the CCC Moments of Truth study on the key drivers of customer satisfaction. In October, CCC Intelligent Solutions (NASDAQ:CCCS) released findings from its Moments of Truth study identifying the key drivers of customer satisfaction and retention in the auto claims and collision repair process. The study identified the critical […]
Interview: Matt Ebert, Crash Champions and Mary Mahoney, Enterprise Mobility
Ebert and Mahoney detail how Crash Champions is supporting the Collision Engineering Program as it seeks to solve the technician shortage facing the collision repair industry. In August, Crash Champions announced that the Collision Engineering Program will be the primary beneficiary of its 2024 Charity Golf Outing taking place December 5 at Monarch Beach Golf […]
Interview: Dr. Jermaine Whirl, Augusta Technical College
Dr. Whirl, president of Augusta Technical College, details their plans to dramatically expand their automotive training program, including a new auto body and collision repair program. Demand for collision repair, refinish and general automotive technicians continues to outstrip the supply of technicians across the U.S. Expanding the supply of technicians is a critical need for […]
Interview: Bill Brower, SVP Global Industry Relations & North America Claims Sales at Solera
Brower details how artificial intelligence use in collision repair and claims is evolving along with its growing role supporting sustainability goals. For several years, collision repair facility operators and auto claims staff have been increasing using artificial intelligence (AI) enabled estimating tools to improve productivity and the claim process. In our video interview embedded below, […]
Interview: Dave Cottrell, Northeast Ohio I-CAR Volunteer Committee Chair
Cottrell details the 200+ mile ultra-marathon he will run starting April 25 to raise funds for collision repair schools in Ohio. Over six days starting April 25, I-CAR Northeast Ohio Committee chair and instructor, Dave Cottrell, will be competing in the Coast to Coaster ultra-marathon race where he will be running across the state of […]
Interview: Ryan Mandell, Mitchell
Mandell details Mitchell’s 2023 electric vehicle claims analysis. Mitchell, an Enlyte company, today announced the publication of its latest trends report: Plugged-In: EV Collision Insights. This issue provides a year-over-year analysis of electric vehicle (EV) claims volume, which increased in 2023 by more than 40% in the U.S. and Canada. According to the report, claims […]
Interview Jason Moseley, IBIS CEO
Moseley discusses what’s on the agenda at the March IBIS USA event and the theme for the 2024 series of events globally. The annual International Bodyshop Industry Symposium (IBIS) USA event will be held March 19-21 in Anaheim, California. The official theme for this year’s IBIS schedule, and the March invitation-only USA event is Transforming, […]
Interview: Caliber’s David Dart on the MSO’s Technician Apprenticeship Program
Caliber’s Chief People Officer discusses the collision repair firm’s apprenticeship program, and how it benefits the company and its teammates. As collision repair facility operators continue to face historic shortages of technicians, the industry is increasingly looking at formal apprenticeship programs to attract and train the next generation of staff. Caliber’s Technician Apprentice Program was […]
Interview: CCC’s Dan Risley Details New Data Privacy Feature
Collision repair facilities are able to remove sensitive data before sharing with third parties. CCC Intelligent Solutions Inc. (CCC) announced today the availability of an enhanced data security feature for collision repairers writing estimates on cccone.com. The new feature provides repairers with the ability to redact the last six digits of a Vehicle Identification Number […]
Interview: Brandon Eckenrode, Collision Repair Education Foundation
Eckenrode details year-end donation matching program by BASF and Foundation’s successful school grant program. The Collision Repair Education Foundation (CREF) has been busy supporting high school and college collision school programs across the country over the past year and is asking for support during its holiday matching program where BASF will match up to $10,000 […]
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