The New Hampshire Insurance Department has released new guidance for insurance companies using virtual methods to assess automobile damage, emphasizing that consumers retain the right to request in-person inspections. The bulletin, issued April 14, addresses the growing trend of insurers using photos and videos submitted by consumers or repair shops instead of conducting physical inspections. […]
North Carolina Automobile Insurers Request 22.6% Rate Increase
In 2023, insurers requested over 28% increase but settled with insurance department for 4.5% annually for two years. The North Carolina Department of Insurance (NCDOI) announced that insurance companies have requested a statewide average 22.6% increase in automobile insurance rates. The North Carolina Rate Bureau, which represents the automobile insurance companies in the state and […]
Pennsylvania Issues Guidance On Insurers’ Use Of Artificial Intelligence
The Pennsylvania Insurance Department (PID) is the latest state to announce guidance for insurers on the use of Artificial Intelligence (AI). On April 6, the Department issued Notice 2024-04, which includes recommended best practices for how insurers obtain, develop and use certain AI technologies and systems, and advises insurers on what information PID may request […]
Pennsylvania Insurance Department Blocked Over $64 Million Of Personal Auto Premium Increases Last Year
The Pennsylvania Insurance Department (PID) announced February 15 that the Department blocked $64.3 million of personal auto premium increases from being implemented in Pennsylvania through its rate review processes in 2023. According to the department, it has received a large volume of requests for rate increases in recent years, which the Department attributes largely to […]
Insurance and Collision Repair Organizations to Participate in Nevada Public Forum on Auto Insurance Rates November 1
The Nevada Division of Insurance (Division) has announced that it will be hosting a live webinar panel discussion to address questions and concerns about the rising costs of auto insurance in Nevada. This event will be held virtually on Wednesday, November 1, 2023, from 10:00 AM – 11:30 AM (PDT) and is open to the […]
California Insurance Department Fines App-Based Auto Insurer and Underwriter for Mishandling Claims
Department investigation leads to settlement with app-based auto insurance seller Go Maps and insurer Topa for mishandling claims. The California Department of Insurance announced two settlement agreements with Go Maps, Inc. (Go Maps) and its insurance underwriter, Topa Insurance Company (Topa), after an investigation into complaints that consumer claims were mishandled for more than two […]
Vermont Allows Out-of-State Adjusters and Appraiser in Wake of Major Flooding
In response to the State of Emergency declared July 9 by Vermont Governor Phil Scott following heavy rains and anticipated floodings, the Commissioner of the Department of Financial Regulation announced that the Department is allowing property and casualty insurance carriers to use individual adjusters not licensed in Vermont. Guidance on the use of adjusters not […]
AASP/NJ Questions State Department of Banking and Insurance Role in Consumer Protection, Asks Repairers to Share Concerning Stories
The Alliance of Automotive Service Providers of New Jersey (AASP/NJ) is questioning the role of the New Jersey Department of Banking and Insurance (DOBI) which is supposed to regulate the insurance industry and protect consumers given the amount of insurance company abuse experienced by its members.. A recent article in New Jersey Automotive, the official […]
Consumer Group Says California Insurance Department Didn’t Follow Procedure When it Approved GEICO Auto Insurance Rate Hike
In a letter, Consumer Watchdog, the non-profit consumer and taxpayer advocacy organization alleged the California Department of Insurance recent approval of a $268 million increase in auto insurance premiums for GEICO customers didn’t follow the public participation requirements of Proposition 103. Overall, the 6.9% rate hike will impact 2.1 million GEICO policyholders who face an […]
Montana Insurance Commissioner Fines Four Dent Repair Companies
Out-of-state firms violated regulations prohibiting the waiving of insurance deductibles. Montana Insurance Commissioner Troy Downing fined four out-of-state vehicle dent repair companies for illegally waiving or offering to waive insurance deductibles. Montana law prohibits this practice because of concerns that dent repair companies overcharge insurance companies to recoup the loss of paying the deductible − […]