The New Hampshire Insurance Department has released new guidance for insurance companies using virtual methods to assess automobile damage, emphasizing that consumers retain the right to request in-person inspections. The bulletin, issued April 14, addresses the growing trend of insurers using photos and videos submitted by consumers or repair shops instead of conducting physical inspections. […]
California Insurance Commissioner Lara Moves to Implement New Insurance Rate Review Process
Consumer group raises concern over new process. California Insurance Commissioner Lara on August 8 issued a Bulletin implementing rate review reforms aimed at stabilizing the state’s insurance marketplace. This accomplishes reforms that were included in budget trailer language that Governor Newsom introduced in May, and which were first proposed by Commissioner Lara last year as […]
Pennsylvania Issues Guidance On Insurers’ Use Of Artificial Intelligence
The Pennsylvania Insurance Department (PID) is the latest state to announce guidance for insurers on the use of Artificial Intelligence (AI). On April 6, the Department issued Notice 2024-04, which includes recommended best practices for how insurers obtain, develop and use certain AI technologies and systems, and advises insurers on what information PID may request […]
NAIC Members Approve Model Bulletin on Use of AI by Insurers
The National Association of Insurance Commissioners (NAIC) Membership voted to adopt the Model Bulletin on the Use of Artificial Intelligence Systems by Insurers during the 2023 Fall National Meeting. Comissioner Kathleen A. Birrane. Michael Conway, Commissioner of the Colorado Division of Insurance, and Doug Ommen, Commissioner of the Iowa Insurance Division, are co-vice chairs of […]
Rhode Island Reinstitutes Requirements for Physical Inspection of Collision Repair Claims Following Reopening
Insurance regulator will resume enforcement of regulations requiring physical inspections on claims over $2500. The Rhode Island Department of Business Regulation Insurance Division announced it will resume enforcement of physical inspection requirements that had been paused in March due to the coronavirus pandemic. On July 1, the Division updated its Bulletin Number 2020-2 that had […]
Vermont Insurance Division Bulletin Cautions Insurers that Consumers Can Request Physical Inspections versus Virtual Claims Systems
The Vermont Department of Financial Regulation Division of Insurance issued its Insurance Bulletin No. 206 titled Virtual Adjustment of Vehicle Partial And Total Loss Claims that clarifies that insurance companies must provide an in-person inspection by a licensed adjuster within a reasonable period of time if requested by a claimant. According to the bulletin, the […]
Nevada Bulletin Reminds Industry on Non-OEM Parts Disclosure, Manufacturer Procedures
The Nevada Division of Insurance issued a bulletin in July reminding auto insurance companies and collision repair facility operators about their obligations to disclose non-OEM parts usage to consumers and follow manufacturer procedures. On July 22, the Nevada Department of Business and Industry, Division of Insurance, issued a bulletin detailing the standards the auto insurance […]