Property/casualty insurers using Verisk’s (NASDAQ:VRSK) ClaimSearch solution can now append certain missing information with insurer-contributed first notice of loss (FNOL) data to help process claims faster and more efficiently. As part of the existing ClaimSearch service, the new FNOL initiative will leverage Verisk claims data to augment carriers’ own FNOL contributed information. The latest efficiency […]
Solera Launches Qapter Intelligent Triage to Accelerate Claim Resolution from the First Notice of Loss
Solera announced the launch of its new Qapter Intelligent Triage, a global visual intelligence service designed to enable claims handlers to improve the speed and accuracy of triage decisions following the first notice of loss (FNOL). The product allows the policyholder to submit photos of the damaged vehicle following the first contact with their insurer. […]
Sfara Releases Mobile-Based, Ultra Low-Speed Crash Detection to Support OEM and Insurer FNOL Repair Experience
After several years of intensive testing in labs, in the field, and through commercial deployment by a major OEM, Sfara is releasing to the general market its ultra low-speed crash detection technology for smartphones. This is important news to industries associated with First Notice of Loss (FNOL), where having near immediate notice of a collision […]
Toyota Partners with CCC on Mobile Collision Assistance Service
Post-collision guidance feature helps Toyota and Lexus drivers file claim, find collision repair shop, through smartphone app. Toyota and Lexus drivers now have a new assistance service available to them in the moments following a collision. Collision Assistance, a just-in-time support service, is now available to drivers within the Toyota and Lexus mobile app. The […]
Overall Parts Solutions CrashPal App Offers Vehicle Owners FNOL and Towing Request to Certified Collision Repair Centers
Overall Parts Solutions (OPS), a leader in automotive software solutions, announced the release of CrashPal, a no-cost mobile application designed to help create an effortless customer experience for first notice of loss after a collision. CrashPal is a no-cost feature to Chrysler, Dodge, Jeep, Ram, Fiat and Alfa Romeo owners and is available through their […]
Farmers Insurance Launches New CrashAssist Feature Within its Signal App
Farmers auto policyholders using the safe driving app will now have access to crash detection and support features including filing a claim. Farmers Insurance announced the launch of CrashAssist, a new feature included within the Signal app that helps connect drivers with emergency services in the event of an accident and offers help in reporting […]
CCC Introduces Two-Way, Real-Time Texting to Connect Insurers and Policyholders
CCC Information Services Inc. (CCC) announced the expansion of its digital customer experience offering to include two-way, real-time text capabilities. Available today, CCC Quick Chat provides dynamic two-way texting to make it easy for insurers to engage with policyholders throughout the customer journey – from policy to claims and across all lines of business. In […]
IAA and Snapsheet Announce Total Loss Process Automation Partnership
IAA, Inc. (NYSE:IAA) and Snapsheet announced an integrated partnership combining IAA’s total loss claims and salvage solutions with Snapsheet’s configurable claims management platform to create one seamless solution from first notice of loss to sale at auction. The combined offering will reduce the time it takes insurance carriers to process claims for total loss vehicles. […]
Metromile and Tokio Marine Expand Partnership with FNOL Technology
Metromile, the pay-per-mile car insurance company in the U.S. announced that Tokio Marine Group, Japan’s largest insurer, deployed the digital, first notice of loss (FNOL) product Metromile REPORT across its $13 billion auto insurance book. With Metromile REPORT, Tokio Marine expects to improve customer claims by enabling drivers to report accidents online and through its […]
Interview: Ramon Suarez, Solera Audatex
In our video interview, Suarez, regional managing director for Solera Audatex, details how the company is integrating the capabilities from different global Solera companies into the products and services collision repair shops and insurers use every day. The role technology plays in our lives continues to expand. For collision repair facility operators and auto insurance […]