New offering uses artificial intelligence through a partnership with Tractable. Entegral has announced the launch of Smart Assist, a vehicle claim assistance product designed for use with mobile devices, in North America. This new software as a service (SaaS) offering puts more control directly into the customer’s hands after a collision and, in the process, […]
CIECA Invites Industry Stakeholders to Join New Referral Committee
The Collision Industry Electronic Commerce Association (CIECA) announced the formation of a committee to create a new workflow for the referral process in the collision industry. The committee will be chaired by Kim DeVallance Caron, Product Portfolio Director for Enterprise Holdings. All industry stakeholders, including CIECA and non-CIECA members, are invited to join the committee. […]
Cambridge Mobile Telematics Launches Platform for Proactive Claims
Cambridge Mobile Telematics (CMT), the telematics service provider, announced DriveWell Crash & Claims, the telematics solution for auto insurance claims. With DriveWell Crash & Claims, insurers can offer proactive, real-time services to their customers, providing peace of mind and life-saving help. Telematics crash data helps insurers create a streamlined claims experience for their customers after […]
Verisk Launches First Notice of Loss Service
Property/casualty insurers using Verisk’s (NASDAQ:VRSK) ClaimSearch solution can now append certain missing information with insurer-contributed first notice of loss (FNOL) data to help process claims faster and more efficiently. As part of the existing ClaimSearch service, the new FNOL initiative will leverage Verisk claims data to augment carriers’ own FNOL contributed information. The latest efficiency […]
Solera Launches Qapter Intelligent Triage to Accelerate Claim Resolution from the First Notice of Loss
Solera announced the launch of its new Qapter Intelligent Triage, a global visual intelligence service designed to enable claims handlers to improve the speed and accuracy of triage decisions following the first notice of loss (FNOL). The product allows the policyholder to submit photos of the damaged vehicle following the first contact with their insurer. […]
Sfara Releases Mobile-Based, Ultra Low-Speed Crash Detection to Support OEM and Insurer FNOL Repair Experience
After several years of intensive testing in labs, in the field, and through commercial deployment by a major OEM, Sfara is releasing to the general market its ultra low-speed crash detection technology for smartphones. This is important news to industries associated with First Notice of Loss (FNOL), where having near immediate notice of a collision […]
Toyota Partners with CCC on Mobile Collision Assistance Service
Post-collision guidance feature helps Toyota and Lexus drivers file claim, find collision repair shop, through smartphone app. Toyota and Lexus drivers now have a new assistance service available to them in the moments following a collision. Collision Assistance, a just-in-time support service, is now available to drivers within the Toyota and Lexus mobile app. The […]
Overall Parts Solutions CrashPal App Offers Vehicle Owners FNOL and Towing Request to Certified Collision Repair Centers
Overall Parts Solutions (OPS), a leader in automotive software solutions, announced the release of CrashPal, a no-cost mobile application designed to help create an effortless customer experience for first notice of loss after a collision. CrashPal is a no-cost feature to Chrysler, Dodge, Jeep, Ram, Fiat and Alfa Romeo owners and is available through their […]
Farmers Insurance Launches New CrashAssist Feature Within its Signal App
Farmers auto policyholders using the safe driving app will now have access to crash detection and support features including filing a claim. Farmers Insurance announced the launch of CrashAssist, a new feature included within the Signal app that helps connect drivers with emergency services in the event of an accident and offers help in reporting […]
CCC Introduces Two-Way, Real-Time Texting to Connect Insurers and Policyholders
CCC Information Services Inc. (CCC) announced the expansion of its digital customer experience offering to include two-way, real-time text capabilities. Available today, CCC Quick Chat provides dynamic two-way texting to make it easy for insurers to engage with policyholders throughout the customer journey – from policy to claims and across all lines of business. In […]