The program, live since June, routes collision claims from Zurich’s commercial auto and auto dealership policyholders to CrashBay’s repair network. CrashBay said today it is providing a direct repair program to Zurich U.S. commercial auto and auto dealership customers with property and casualty policies, routing their collision claims to qualified repair facilities nationwide. The program […]
GEICO Deploys Entegral Platform for Claim Routing and Repair Coordination
Enterprise Mobility’s claims technology unit will support repair-provider selection and appointment communications for the insurer. GEICO is deploying technology from Entegral, the claims platform owned by Enterprise Mobility, to route claims, coordinate repairs and communicate with policyholders about repair appointments under a partnership the companies announced Oct. 22. The insurer will use Entegral’s tools for […]
Solera Launches Qapter Direct Dispatch
Solera announced the launch Qapter Direct Dispatch, a feature that allows insurers, third-party administrators and independent appraisal companies to send estimate assignments to any collision repair facility or independent appraiser with an email address, regardless of that recipient’s estimating platform, software provider or network affiliation. The feature reaches repairers operating outside a carrier’s direct repair […]
Branch Partners with CrashBay for Direct Repair Program
Branch, the digital-first insurer, said today it has expanded its direct repair program through CrashBay, connecting policyholders to a vetted repair network with managed claims coordination. The companies said the program went from decision to launch in under three weeks. The arrangement routes Branch collision claims to repair facilities through a third-party marketplace rather than […]
Nexterra Solutions Launches Choice Repair Network Referral Program
Announces agreement with Certified Collision Group covering North America. Nexterra Solutions, LLC, the international automotive restoration, claims and service contracts management provider to the insurance and automotive aftermarket sectors, announced yesterday the alignment of its auto physical damage service divisions. With the Nexterra Solutions umbrella launch, the firm now provides a highly scalable, diverse, customizable, […]
AASP/NJ Northeast Trade Show Panel Examined How to Overcome Shops’ Everyday Challenges
As a business owner or manager, the everyday challenges can sometimes seem insurmountable, but even the toughest dragons can be slain with a little preparation. A highlight of AASP/NJ’s NORTHEAST 2023 Automotive Services Show was the panel discussion on “Slaying the Dragon: Manageable Actions for Shop Success” which featured AASP/NJ Executive Director Charles Bryant, AASP/NJ […]
National Body Repair Association to Meet with UK Office of Small Business on Insurance Repair Contracts
The United Kingdom Office of Small Business has agreed to meet with The National Body Repair Association (NBRA) to discuss steps to encourage motor insurers to review their repair contracts with vehicle body repair shops with more reasonable timeframes. Many NBRA members who provide car body, scratch, dent and other repair services to motorists across […]
AASP/MA Position Statement Says Insurance Referral Contracts Are Detriment to Industry
The Alliance of Automotive Service Providers of Massachusetts (AASP/MA) has issued a mission statement and a position statement on insurance referral and “program” contracts to effectively communicate its offering to the auto body community and motoring public. AASP/MA’s position statement regarding insurance referral and “program” contracts is as follows: AASP/MA is a pro-consumer association representing […]
Appeals Court Affirms Dismissal of Collision Repair Shop Racketeering Lawsuit Against Insurance Industry
The Appeals Court for the Eleventh Circuit finds lower court dismissal of 2014 class action lawsuit alleging insurers use DRP programs to illegally control non-DRP facilities’ rates was valid. An appeal by the collision repair shop plaintiffs’ appeal to overturn the dismissal of a Federal lawsuit against auto insurance companies failed in late December to […]
1963 Insurance Anti-Trust Consent Decree Nominated for Termination
For decades collision repair facility operators who oppose insurance company direct repair programs and labor rate setting have sought to have an over 55 year old consent decree applied to today’s industry. The 1963 consent decree reached between the U.S. Justice Department (DOJ) and three insurance industry trade associations has been nominated to be officially […]