The Georgia Collision Industry Association will host an online discussion of delays in the supplement approval process Aug. 20 at 7 p.m. Eastern time. The session, titled “The Supplement Bottleneck: How Delayed Approvals Hurt Shops, Customers, and Insurers,” runs on Zoom as part of the association’s GCIA After Hours series. Micki Woods, chief executive officer […]
U.S. Length of Rental Holds at 15.1 Days in Second Quarter
Result ends run of year-over-year declines. Length of rental for collision-related rentals in the United States averaged 15.1 days in the second quarter of 2026, unchanged from the same quarter of 2025, according to data from Enterprise Rent-A-Car. The flat reading marks the first second-quarter comparison without a decline since 2022, when length of rental […]
Interview: CCC’s Dan Risley Examines Trends in Scanning, Calibration and the Impact on Cycle Time
Risley details CCC estimate and supplement data on diagnostic scanning and calibrations and new integration partnerships to help capture procedures earlier in repair process and improve documentation. The collision repair industry has reached a pivotal moment in diagnostic scanning adoption while facing new challenges with calibration identification in estimates that impact cycle times, according to […]
Insurers Struggle to Deliver Seamless Digital Experience as Repair Cycle Times Rise
J.D. Power says apps become key to managing customer expectations. With customers saying their average auto repair cycle time has doubled in the past two years—now topping 23 days—and the average home repair cycle time increasing as well, insurers need to work harder than ever to manage customer expectations. According to the J.D. Power 2023 […]
Auto Insurers Improve Customer Satisfaction with Claims Process
Insurers managed customer expectations as repair cycle times double in two years according to J.D. Power. Amica Mutual ranks highest for second consecutive year. Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more than […]
AkzoNobel Reports Carbeat Reduces Collision Repair Shop Cycle Time 10-15%
AkzoNobel (AMS:AKZA) reports that its collision repair and automotive refinishing customers are reducing keys-to-keys cycle times due using Carbeat, a data-driven digital project management process simplifying the shopfloor workflow, while tracking critical data using a seamless blend of technology and services. According to the company, its customers are experiencing a 10 to 15 percent reduction […]
AASP/NJ Northeast Trade Show Panel Examined How to Overcome Shops’ Everyday Challenges
As a business owner or manager, the everyday challenges can sometimes seem insurmountable, but even the toughest dragons can be slain with a little preparation. A highlight of AASP/NJ’s NORTHEAST 2023 Automotive Services Show was the panel discussion on “Slaying the Dragon: Manageable Actions for Shop Success” which featured AASP/NJ Executive Director Charles Bryant, AASP/NJ […]
New Nationwide Agency Forward Survey Shows Dangerous Driving Behavior Drastically Higher than Last Year
Drivers say it’s getting scarier on America’s roadways. Consumers fear drivers are faster, more aggressive, and more reckless compared to 2022. They are right. New research from Nationwide shows dangerous driving behavior has not improved since last year. In fact, it has reached alarming highs. The younger the driver, the scarier the driving behaviors Nationwide’s […]
UK’s National Body Repair Association Urges Government to Support Motorists Enduring Long Waits for Vehicle Repairs Due to Insurer Restrictions
The National Body Repair Association (NBRA) in the U.K. has written to the Secretary of State on January 16, urging government support to motorists who must endure exceptional waiting times for vehicles to be repaired. Chris Weeks, NBRA’s executive director, said, “The strike action and rising costs of the national transport system are causing more […]
Collision Repair Facilities Report Widespread Impact on Parts Supply from General Motors Strike
More than 80 percent of respondents report part supply issues on GM vehicles attributed to UAW strike. Collision repair facility operators across the U.S. are reporting they have experienced parts delivery delays on General Motors vehicles that have been attributed to the ongoing strike between the manufacturer and the UAW that began on September 16. […]