J.D. Power says apps become key to managing customer expectations. With customers saying their average auto repair cycle time has doubled in the past two years—now topping 23 days—and the average home repair cycle time increasing as well, insurers need to work harder than ever to manage customer expectations. According to the J.D. Power 2023 […]
Auto Insurers Improve Customer Satisfaction with Claims Process
Insurers managed customer expectations as repair cycle times double in two years according to J.D. Power. Amica Mutual ranks highest for second consecutive year. Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more than […]
AkzoNobel Reports Carbeat Reduces Collision Repair Shop Cycle Time 10-15%
AkzoNobel (AMS:AKZA) reports that its collision repair and automotive refinishing customers are reducing keys-to-keys cycle times due using Carbeat, a data-driven digital project management process simplifying the shopfloor workflow, while tracking critical data using a seamless blend of technology and services. According to the company, its customers are experiencing a 10 to 15 percent reduction […]
AASP/NJ Northeast Trade Show Panel Examined How to Overcome Shops’ Everyday Challenges
As a business owner or manager, the everyday challenges can sometimes seem insurmountable, but even the toughest dragons can be slain with a little preparation. A highlight of AASP/NJ’s NORTHEAST 2023 Automotive Services Show was the panel discussion on “Slaying the Dragon: Manageable Actions for Shop Success” which featured AASP/NJ Executive Director Charles Bryant, AASP/NJ […]
New Nationwide Agency Forward Survey Shows Dangerous Driving Behavior Drastically Higher than Last Year
Drivers say it’s getting scarier on America’s roadways. Consumers fear drivers are faster, more aggressive, and more reckless compared to 2022. They are right. New research from Nationwide shows dangerous driving behavior has not improved since last year. In fact, it has reached alarming highs. The younger the driver, the scarier the driving behaviors Nationwide’s […]
UK’s National Body Repair Association Urges Government to Support Motorists Enduring Long Waits for Vehicle Repairs Due to Insurer Restrictions
The National Body Repair Association (NBRA) in the U.K. has written to the Secretary of State on January 16, urging government support to motorists who must endure exceptional waiting times for vehicles to be repaired. Chris Weeks, NBRA’s executive director, said, “The strike action and rising costs of the national transport system are causing more […]
Collision Repair Facilities Report Widespread Impact on Parts Supply from General Motors Strike
More than 80 percent of respondents report part supply issues on GM vehicles attributed to UAW strike. Collision repair facility operators across the U.S. are reporting they have experienced parts delivery delays on General Motors vehicles that have been attributed to the ongoing strike between the manufacturer and the UAW that began on September 16. […]
Collision Repair Industry Length of Rental Up in the First Quarter
According to the latest data from Enterprise Rent-A-Car, the U.S. collision repair industry’s average length of rental increased during the first three months of 2018 Average Length of Rental (LOR) for Q1 2018 landed at 12.5 days in the United States, an increase of .4 days compared to Q1 2017. This represents a return to […]
I-CAR Offers Online Cycle Time Course for Appraisers
The Inter-Industry Conference on Auto Collision Repair (I-CAR) has launched a new online course on the topic of cycle time specifically focused for auto physical damage appraisers. The course, Understanding Cycle Time as an Appraiser (AP055E01), was designed to provide APDAs with an understanding of cycle time as it relates to the collision damage repair […]
PDA Drives Appraisal Cycle Time to 2 Business Days
Property Damage Appraisers (PDA) announced that it has decreasing the amount of time it takes to produce an estimate following an assignment. “At PDA, we’ve reduced average cycle time for automobiles to 2.0 business days and 2.7 calendar days,” said Tom Dolfay, CEO of PDA. “We’re pleased with the improvement, but want to continue to […]