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You are here: Home / Archives for Customer Satisfaction

Auto Industry Customer Satisfaction Remains at All-Time Low in U.S. for Second Year in a Row

August 24, 2021 By CollisionWeek Editor

ACSI data show Honda has highest satisfaction and Lexus gains competition in Luxury, as overall customer satisfaction with auto industry flat. Overall customer satisfaction with automobiles and light vehicles was unchanged with a score of 78 out of 100, according to the American Customer Satisfaction Index (ACSI) Automobile Study 2020-2021. The results for the study […]

Filed Under: News Tagged With: American Customer Satisfaction Index, Customer Satisfaction

J.D. Power Reports Auto Insurance Customer Satisfaction Stalls Despite $18 Billion in Premium Relief

June 16, 2021 By CollisionWeek Editor

Weaknesses in self-service communications channels overshadow pandemic-driven refunds. The auto insurance industry voluntarily returned more than $18 billion in auto insurance premiums to customers in 2020 to address the sharp decline in miles driven during the COVID-19 pandemic. Despite the magnitude of this historic relief effort, the J.D. Power 2021 U.S. Auto Insurance Study finds […]

Filed Under: News Tagged With: Auto Insurance, Customer Satisfaction, J.D. Power

Auto Industry Skids to All-Time Low in Customer Satisfaction

August 25, 2020 By CollisionWeek Editor

ACSI 2020 Auto Industry Satisfaction

ACSI research shows broad declines across brands compared to last year. The U.S. automobile industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: New data indicate an ongoing, industrywide customer satisfaction decline. Overall customer satisfaction with automobiles and […]

Filed Under: News Tagged With: American Customer Satisfaction Index, Customer Satisfaction

J.D. Power Reports Customers Disabling Overbearing ADAS Systems

August 29, 2019 By CollisionWeek Editor

Some alerts on Advanced Driver Assistance Systems (ADAS) are so annoying or bothersome that many drivers disable the systems and may try to avoid them on future vehicle purchases, according to the J.D. Power 2019 U.S. Tech Experience Index (TXI) Stud. This is a major concern for automakers keen to market these lucrative technologies and […]

Filed Under: News Tagged With: Advance Driver Assistance Systems, Customer Satisfaction, J.D. Power

J.D. Power Reports Auto Insurance Customer Satisfaction at Record High Levels

June 13, 2019 By CollisionWeek Editor

With a quarter of auto insurance customers adopting direct-to-consumer auto insurance models, superior digital interaction improves customer experience. The last decade of seemingly non-stop direct-to-consumer advertising and heavy investment into digital self-service technologies have driven roughly one-fourth of auto insurance customers to adopt direct distribution models that bypass agents in favor of do-it-yourself tools. According […]

Filed Under: News Tagged With: Auto Insurance, Customer Satisfaction, J.D. Power

J.D. Power: Auto Insurance Customer Satisfaction Reaches Record High

June 15, 2018 By CollisionWeek Editor

Improvements in digital interactions, billings/payment, policy offerings drive increase. Despite steadily increasing premiums, auto insurance customers are more satisfied with their carriers than ever. According to the J.D. Power 2018 U.S. Auto Insurance Study, insurers are beginning to get the customer interaction formula right, offering a mix of digital and live interactions that keep customers […]

Filed Under: News Tagged With: Auto Insurance, Customer Satisfaction, J.D. Power

Mitchell Announces 17th Annual AutocheX Premier Achiever Collision Repair Facilities

May 2, 2018 By CollisionWeek Editor

AutocheX 2018 Award

Mitchell International, Inc. today announced the winners of the 2017 AutocheX Premier Achiever Awards, honoring top performing collision repair facilities throughout the United States for their superior customer satisfaction and commitment to operational excellence. “We are proud to recognize the recipients of the 17thAnnual AutocheX Premier Achiever Awards for their best-in-class service and superior customer […]

Filed Under: News Tagged With: AutocheX, Awards, Customer Satisfaction, Mitchell International

J.D. Power Study Finds Premium Increases Become Sticking Point for U.S. Auto Insurance Customers

June 19, 2017 By CollisionWeek Editor

Rate increases due to increasing driving, claim frequency and severity impacting consumer price satisfaction. A combination of record numbers of miles driven, increased frequency and severity of collisions, and extreme weather has crimped U.S. auto insurer profitability, resulting in rate increases for 26% of customers and a strain on customer satisfaction. According to the  J.D. […]

Filed Under: News Tagged With: Auto Insurance, Customer Satisfaction, J.D. Power

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