With a quarter of auto insurance customers adopting direct-to-consumer auto insurance models, superior digital interaction improves customer experience. The last decade of seemingly non-stop direct-to-consumer advertising and heavy investment into digital self-service technologies have driven roughly one-fourth of auto insurance customers to adopt direct distribution models that bypass agents in favor of do-it-yourself tools. According […]
J.D. Power: Auto Insurance Customer Satisfaction Reaches Record High
Improvements in digital interactions, billings/payment, policy offerings drive increase. Despite steadily increasing premiums, auto insurance customers are more satisfied with their carriers than ever. According to the J.D. Power 2018 U.S. Auto Insurance Study, insurers are beginning to get the customer interaction formula right, offering a mix of digital and live interactions that keep customers […]
Mitchell Announces 17th Annual AutocheX Premier Achiever Collision Repair Facilities
Mitchell International, Inc. today announced the winners of the 2017 AutocheX Premier Achiever Awards, honoring top performing collision repair facilities throughout the United States for their superior customer satisfaction and commitment to operational excellence. “We are proud to recognize the recipients of the 17thAnnual AutocheX Premier Achiever Awards for their best-in-class service and superior customer […]
J.D. Power Study Finds Premium Increases Become Sticking Point for U.S. Auto Insurance Customers
Rate increases due to increasing driving, claim frequency and severity impacting consumer price satisfaction. A combination of record numbers of miles driven, increased frequency and severity of collisions, and extreme weather has crimped U.S. auto insurer profitability, resulting in rate increases for 26% of customers and a strain on customer satisfaction. According to the J.D. […]