Quarterly collision claim counts were down for the sixth quarter in a row compared to the previous year. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that the decline in collision claims continued as claims on a quarterly basis were down for the sixth consecutive quarter compared […]
Collision Claims and Losses Continued Down Trend in Second Quarter Compared to 2023
Quarterly collision claim counts were down for the fifth quarter in a row compared to the previous year. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that the decline in collision claims continue as claims on a quarterly basis were down for the fifth consecutive quarter compared […]
NJM Insurance Group Auto Claims Recognized by J.D. Power for the 7th Year in a Row
NJM Insurance Group (NJM) has been certified by J.D. Power for providing “An Outstanding Auto Claims Experience” for personal lines customers. NJM has now earned this prestigious designation for seven consecutive years and is the only insurance company to receive it each year since the certification’s creation. “Earning the J.D. Power auto claims certification for […]
Collision Claims and Losses Down in First Quarter Compared to 2023
Quarterly collision claim counts were down for the fourth quarter in a row compared to the previous year. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that the decline in collision claims continue as claims on a quarterly basis were down for four consecutive quarters compared to […]
Collision Claims and Losses in Fourth Quarter Down Compared to 2022
Quarterly claims were down for the third quarter in a row compared to the previous year. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that the post-pandemic rebound in claims is over as claims on a quarterly basis were down for three consecutive quarters compared to the […]
State Farm Mobilizes Catastrophe Response to Last Week’s Tornadoes and Severe Weather
Iowa, Nebraska, Oklahoma & Texas among the hardest hit states. State Farm announced its catastrophe claim response team members are responding to assist customers affected by the recent severe weather affecting several states, including devastating tornadoes in Nebraska, Iowa, Oklahoma and hail storms in Texas last week. Over 650 auto claims were filed in the […]
Collision Claims and Losses in Third Quarter Down Compared to 2022
Quarterly claims were down for the second quarter in a row. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that the post-pandemic rebound in claims is over as claims on a quarterly basis were down for two consecutive quarters compared to the previous year. Losses were also […]
Collision Claims in Second Quarter Down Compared to 2022
While claims in the second quarter were down versus last year, losses were up. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that the post-pandemic rebound in claims stalled in the second quarter of 2023, but losses continued to grow to record levels. Collision coverage claims for […]
Auto Insurers Improve Customer Satisfaction with Claims Process
Insurers managed customer expectations as repair cycle times double in two years according to J.D. Power. Amica Mutual ranks highest for second consecutive year. Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more than […]
Collision Claims in First Quarter Up Compared to 2022
Claims in the first quarter of 2023 were up over 1% versus the same quarter in 2022. Losses were up over 41% compared to 2019. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that the post-pandemic rebound in claims restarted in the first quarter of 2023 and […]
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