While claims in the second quarter were down versus last year, losses were up. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that the post-pandemic rebound in claims stalled in the second quarter of 2023, but losses continued to grow to record levels. Collision coverage claims for […]
Auto Insurers Improve Customer Satisfaction with Claims Process
Insurers managed customer expectations as repair cycle times double in two years according to J.D. Power. Amica Mutual ranks highest for second consecutive year. Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more than […]
Collision Claims in First Quarter Up Compared to 2022
Claims in the first quarter of 2023 were up over 1% versus the same quarter in 2022. Losses were up over 41% compared to 2019. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that the post-pandemic rebound in claims restarted in the first quarter of 2023 and […]
Collision Claims in Fourth Quarter Slightly Down Compared to 2021
Claims in the fourth quarter of 2022 declined less than 1% versus the same quarter in 2021. Losses were up nearly 55% compared to 2019. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that the rebound in claims stalled during the fourth quarter of 2022 compared to […]
Collision Claims Were Up Just Over 1% in Third Quarter Compared to 2021
Claims in the third quarter of 2022 remain below pre-pandemic levels. Losses were up 38% compared to 2019. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that claims and losses in the third quarter of 2022 continued to rebound, but comparisons to pre-pandemic levels declined. Losses, however, […]
Collision Claims Were Up Over 8% in Second Quarter Compared to Last Year
Second quarter claims were also within 0.1% of pre-pandemic levels. Losses up over 43% compared to 2019. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that claims and losses in the second quarter of 2022 continued to rebound with claims at almost pre-pandemic levels and losses far […]
Collision Claims Were Up Nearly 17% in First Quarter Compared to Last Year
First quarter claims remain over 4% below 2019 level. Losses up nearly 35% compared to 2019. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that claims and losses in the first quarter of 2022 continued to rebound with claims nearing pre-pandemic levels and losses far above historic […]
Collision Claims Were Up 17% in Fourth Quarter Compared to Pandemic Impacted Quarter in 2020
Fourth quarter claims remain 5% below 2019 level. Losses up nearly 25% compared to 2019. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that claims and losses in the fourth quarter of 2021 continued to rebound from the impact of the coronavirus in 2020. Collision coverage claims […]
Collision Claims Up Nearly 21% in Third Quarter Compared to Pandemic Impacted Quarter in 2020
Third quarter claims remain over 4% below 2019 level. Losses up over 25% compared to 2019. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that claims and losses in the third quarter continued to rebound from the impact of the coronavirus on summer travel in 2020. Collision […]
Collision Claims Up Over 46% in Second Quarter Compared to Pandemic Impacted Quarter Last Year
Second quarter last year had been down nearly 36%. Quarter remains below 2019 level. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that claims and losses in the second quarter continued to rebound from the historic impact from the coronavirus lockdowns last year. Collision coverage claims for […]