Covéa has renewed its collaboration with Tractable for three years to accelerate the processing of claims for its MAAF, MMA and GMF automobile policyholders. The Tractable Auto Reviewer solution analyzes vehicle damage and then proposes repair recommendations to collision repairers. Tractable’s technology will be used on more than 150,000 claims in France by 2025 through […]
Snapsheet Reports 2022 Growth Sets New Claims Standards
Snapsheet, the provider of virtual appraisals and claims management software. reported 2022 resulted in continued strategic growth and new opportunities for the company. Key results included: 63% year-over-year growth 54 new & expanded customer relationships 700,000+ total appraisals estimates written 150,000+ specialty vehicle estimates written $3.1 billion in claims payments 131 new Snapsheet employees Millions […]
J.D. Power Survey Says Auto and Home Insurance Claims Processes Suffer Digital Growing Pains
Customer satisfaction with claims experience falls again as insurers struggle to manage long cycle times via digital channels. The ongoing digital transformation of the property and casualty (P&C) insurance industry has hit some speedbumps when it comes to customer satisfaction among those who use insurers’ digital channels to manage their claims. According to the J.D. […]
Enlyte Releases Annual Trends Report
To help insurance and automotive executives prepare for the coming year, Enlyte has issued its 2022 Enlytened Trends Report. The annual publication delivers insights from subject matter experts at Enlyte, the parent company of Mitchell, Genex and Coventry. In an extensive report covering a wide array of today’s most pressing issues, industry leaders present intelligence […]
Solera Launches XpertEstimate to Deliver Virtual Auto Physical Damage Estimates
Full-service solution provides virtual desk appraisal with experienced staff and consumer self-service capabilities. Solera today launched a full-service, virtual auto estimating solution to deliver on customer expectations for fast and accurate self-service solutions to simplify the claims process. XpertEstimate brings together Solera’s technology and an experienced auto physical damage staff to process estimates quickly, improving […]
Lemonade Selects Mitchell’s Claims Management Solutions
Mitchell, an Enlyte company, today announced that Lemonade (NYSE:LMND) selected its claims workflow, automation, and total loss solutions to support Lemonade Car, the insurer’s latest product offering. Mitchell’s solutions—which span auto physical damage and auto casualty—will help Lemonade streamline and optimize claims handling. Lemonade Car launched in Illinois in November 2021, expanding to Tennessee and […]
Solera Releases Global Innovation Index Consumer Whitepaper
Solera Holdings, LLC today released its consumer research whitepaper at the IBIS Global Summit being held this week in Monte Carlo, Monaco. The Digital-First Demand Shifts Claims Processes Into 6th Gear white paper explores the company’s recent findings from the Global Innovation Index 2022 launched earlier this year. The whitepaper uncovers the impact on service […]
Mercury Insurance Adds Digital Channel to Auto Claims Process
New web-based application enables policyholders to digitally submit a claim and connect with repair facilities. Mercury Insurance (NYSE:MCY), the 16th largest private passenger auto insurer in the U.S., announced a new web-based application to help policyholders file a claim digitally immediately following an accident with ease and security. Through a series of recognizable prompts, the […]
Interview: Bill Brower, Solera
Brower details the results of this year’s edition of Solera’s research on consumer, collision repairer, OEM and insurer attitudes on claims technology as well as current trends in the industry. In April, Solera released the latest edition of its annual study on consumer and industry attitudes towards claims technology that continued to show overwhelming global […]
CCC Reports 8 Auto Insurers Using its AI-Powered Touchless Estimating Solution
CCC Intelligent Solutions (NYSE:CCCS) today reported a 50 percent year-over-year increase in the application of advanced artificial intelligence (AI) for claims processing. The company also reports that more than 9 million unique claims have been processed using a CCC deep learning AI solution, growing more than 80 percent in 2021, and the number of claims […]
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