Annual Enlyte report examines auto claim trends. Enlyte released its 2026 Envision Trends Report on June 2, and for collision repairers and auto physical damage claims professionals the most relevant section is an analysis from Mitchell’s Ryan Mandell that documents how ADAS calibrations, tariff-driven parts inflation and artificial intelligence are reshaping how collision claims are […]
J.D. Power Reports Digital Claims Reporting Now Outperforms Phone-Based Communication
Customer satisfaction with digital claims process surges as Carriers Add Features like automatic collision notification and body shop selection tools. According to the J.D. Power 2024 U.S. Claims Digital Experience Study, released today, auto and home insurance carrier investments in new mobile app features are resulting in significantly higher customer satisfaction scores. Overall satisfaction with […]
State Farm Ventures Invests in Snapsheet
Investment strengthens multi-year relationship between investment arm of largest U.S. private passenger auto insurer and claims technology firm. Snapsheet, the company specializing in claims management technology, today announced a strategic investment from State Farm Ventures, the wholly-owned subsidiary of State Farm Mutual Automobile Insurance Company launched in 2018. Snapsheet streamlines and expedites the claims process, […]
Tractable AI Raises $65M in Series E Funding
Tractable, the company employing artificial intelligence (AI) using computer vision to assess the condition of cars and homes, today announced a $65M Series E investment led by SoftBank Vision Fund 2. Existing investors Insight Partners and Georgian participated in the round. As part of the transaction, Nahoko Hoshino, Investment Director for SoftBank Investment Advisers will […]
Covéa and Tractable Renew Claims Partnership in France
Covéa has renewed its collaboration with Tractable for three years to accelerate the processing of claims for its MAAF, MMA and GMF automobile policyholders. The Tractable Auto Reviewer solution analyzes vehicle damage and then proposes repair recommendations to collision repairers. Tractable’s technology will be used on more than 150,000 claims in France by 2025 through […]
Snapsheet Reports 2022 Growth Sets New Claims Standards
Snapsheet, the provider of virtual appraisals and claims management software. reported 2022 resulted in continued strategic growth and new opportunities for the company. Key results included: 63% year-over-year growth 54 new & expanded customer relationships 700,000+ total appraisals estimates written 150,000+ specialty vehicle estimates written $3.1 billion in claims payments 131 new Snapsheet employees Millions […]
J.D. Power Survey Says Auto and Home Insurance Claims Processes Suffer Digital Growing Pains
Customer satisfaction with claims experience falls again as insurers struggle to manage long cycle times via digital channels. The ongoing digital transformation of the property and casualty (P&C) insurance industry has hit some speedbumps when it comes to customer satisfaction among those who use insurers’ digital channels to manage their claims. According to the J.D. […]
Enlyte Releases Annual Trends Report
To help insurance and automotive executives prepare for the coming year, Enlyte has issued its 2022 Enlytened Trends Report. The annual publication delivers insights from subject matter experts at Enlyte, the parent company of Mitchell, Genex and Coventry. In an extensive report covering a wide array of today’s most pressing issues, industry leaders present intelligence […]
Solera Launches XpertEstimate to Deliver Virtual Auto Physical Damage Estimates
Full-service solution provides virtual desk appraisal with experienced staff and consumer self-service capabilities. Solera today launched a full-service, virtual auto estimating solution to deliver on customer expectations for fast and accurate self-service solutions to simplify the claims process. XpertEstimate brings together Solera’s technology and an experienced auto physical damage staff to process estimates quickly, improving […]
Lemonade Selects Mitchell’s Claims Management Solutions
Mitchell, an Enlyte company, today announced that Lemonade (NYSE:LMND) selected its claims workflow, automation, and total loss solutions to support Lemonade Car, the insurer’s latest product offering. Mitchell’s solutions—which span auto physical damage and auto casualty—will help Lemonade streamline and optimize claims handling. Lemonade Car launched in Illinois in November 2021, expanding to Tennessee and […]
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