Solera Holdings, LLC today released its consumer research whitepaper at the IBIS Global Summit being held this week in Monte Carlo, Monaco. The Digital-First Demand Shifts Claims Processes Into 6th Gear white paper explores the company’s recent findings from the Global Innovation Index 2022 launched earlier this year. The whitepaper uncovers the impact on service […]
Mercury Insurance Adds Digital Channel to Auto Claims Process
New web-based application enables policyholders to digitally submit a claim and connect with repair facilities. Mercury Insurance (NYSE:MCY), the 16th largest private passenger auto insurer in the U.S., announced a new web-based application to help policyholders file a claim digitally immediately following an accident with ease and security. Through a series of recognizable prompts, the […]
Interview: Bill Brower, Solera
Brower details the results of this year’s edition of Solera’s research on consumer, collision repairer, OEM and insurer attitudes on claims technology as well as current trends in the industry. In April, Solera released the latest edition of its annual study on consumer and industry attitudes towards claims technology that continued to show overwhelming global […]
CCC Reports 8 Auto Insurers Using its AI-Powered Touchless Estimating Solution
CCC Intelligent Solutions (NYSE:CCCS) today reported a 50 percent year-over-year increase in the application of advanced artificial intelligence (AI) for claims processing. The company also reports that more than 9 million unique claims have been processed using a CCC deep learning AI solution, growing more than 80 percent in 2021, and the number of claims […]
Root Insurance Selects Tractable AI To Streamline Claims Operations
Root Insurance will use artificial intelligence (AI) to streamline and accelerate its claims operations using Tractable’s suite of AI solutions. Root will launch the partnership with the AI Subro solution from Tractable to enable Root to assess and respond to subrogation demands more accurately and efficiently. After testing market solutions head-to-head, Root chose Tractable, which […]
LexisNexis Risk Solutions Partners with Shift Technology on Claim Processing Technology
LexisNexis Risk Solutions and Shift Technology announced today the two companies have entered a strategic alliance that will enable insurance carriers to seamlessly incorporate LexisNexis Claims Clarity data and analytics into Shift’s insurance decisioning artificial intelligence (AI) models, allowing carriers to better predict fraud and risk at the first notice of loss. To achieve greater […]
Sfara Releases Mobile-Based, Ultra Low-Speed Crash Detection to Support OEM and Insurer FNOL Repair Experience
After several years of intensive testing in labs, in the field, and through commercial deployment by a major OEM, Sfara is releasing to the general market its ultra low-speed crash detection technology for smartphones. This is important news to industries associated with First Notice of Loss (FNOL), where having near immediate notice of a collision […]
Research Says Digital Insurance Claims Management Languishes
J.D. Power finds sluggish digital innovation as home and auto insurance customers continue reliance on personal channels during claim interaction. Property and casualty (P&C) insurance claims were supposed to be the tip of the sword when it came to digital transformation, but the industry is lagging far behind financial services and utilities providers when it […]
Snapsheet and Socotra Launch Joint Platform Across the Entire Insurance Policy Lifecycle
Snapsheet and Socotra announced a joint platform solution built in the cloud that allows insurers to quickly deliver and scale new products to drive more efficient, digital-first experiences spanning the entire policy lifecycle, from quote to claim. Socotra enables insurers to accelerate product development, reduce maintenance costs, and improve customer experiences. Snapsheet Claims software provides […]
NYCM Insurance Selects Snapsheet Payments Software
Snapsheet announced that NYCM Insurance, a personal lines insurance carrier serving customers in New York State, is tapping Snapsheet Payments software to enable digital payments for customers alongside its existing check option. In addition to digitizing payments, Snapsheet will also facilitate faster communication methods during the payments process, power automated workflows, and offer increased transparency […]
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