Customer satisfaction with claims experience falls again as insurers struggle to manage long cycle times via digital channels. The ongoing digital transformation of the property and casualty (P&C) insurance industry has hit some speedbumps when it comes to customer satisfaction among those who use insurers’ digital channels to manage their claims. According to the J.D. […]
Enlyte Releases Annual Trends Report
To help insurance and automotive executives prepare for the coming year, Enlyte has issued its 2022 Enlytened Trends Report. The annual publication delivers insights from subject matter experts at Enlyte, the parent company of Mitchell, Genex and Coventry. In an extensive report covering a wide array of today’s most pressing issues, industry leaders present intelligence […]
Solera Launches XpertEstimate to Deliver Virtual Auto Physical Damage Estimates
Full-service solution provides virtual desk appraisal with experienced staff and consumer self-service capabilities. Solera today launched a full-service, virtual auto estimating solution to deliver on customer expectations for fast and accurate self-service solutions to simplify the claims process. XpertEstimate brings together Solera’s technology and an experienced auto physical damage staff to process estimates quickly, improving […]
Lemonade Selects Mitchell’s Claims Management Solutions
Mitchell, an Enlyte company, today announced that Lemonade (NYSE:LMND) selected its claims workflow, automation, and total loss solutions to support Lemonade Car, the insurer’s latest product offering. Mitchell’s solutions—which span auto physical damage and auto casualty—will help Lemonade streamline and optimize claims handling. Lemonade Car launched in Illinois in November 2021, expanding to Tennessee and […]
Solera Releases Global Innovation Index Consumer Whitepaper
Solera Holdings, LLC today released its consumer research whitepaper at the IBIS Global Summit being held this week in Monte Carlo, Monaco. The Digital-First Demand Shifts Claims Processes Into 6th Gear white paper explores the company’s recent findings from the Global Innovation Index 2022 launched earlier this year. The whitepaper uncovers the impact on service […]
Mercury Insurance Adds Digital Channel to Auto Claims Process
New web-based application enables policyholders to digitally submit a claim and connect with repair facilities. Mercury Insurance (NYSE:MCY), the 16th largest private passenger auto insurer in the U.S., announced a new web-based application to help policyholders file a claim digitally immediately following an accident with ease and security. Through a series of recognizable prompts, the […]
Interview: Bill Brower, Solera
Brower details the results of this year’s edition of Solera’s research on consumer, collision repairer, OEM and insurer attitudes on claims technology as well as current trends in the industry. In April, Solera released the latest edition of its annual study on consumer and industry attitudes towards claims technology that continued to show overwhelming global […]
CCC Reports 8 Auto Insurers Using its AI-Powered Touchless Estimating Solution
CCC Intelligent Solutions (NYSE:CCCS) today reported a 50 percent year-over-year increase in the application of advanced artificial intelligence (AI) for claims processing. The company also reports that more than 9 million unique claims have been processed using a CCC deep learning AI solution, growing more than 80 percent in 2021, and the number of claims […]
Root Insurance Selects Tractable AI To Streamline Claims Operations
Root Insurance will use artificial intelligence (AI) to streamline and accelerate its claims operations using Tractable’s suite of AI solutions. Root will launch the partnership with the AI Subro solution from Tractable to enable Root to assess and respond to subrogation demands more accurately and efficiently. After testing market solutions head-to-head, Root chose Tractable, which […]
LexisNexis Risk Solutions Partners with Shift Technology on Claim Processing Technology
LexisNexis Risk Solutions and Shift Technology announced today the two companies have entered a strategic alliance that will enable insurance carriers to seamlessly incorporate LexisNexis Claims Clarity data and analytics into Shift’s insurance decisioning artificial intelligence (AI) models, allowing carriers to better predict fraud and risk at the first notice of loss. To achieve greater […]
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