Company says new vehicles and technology, changing repair methods, and increasing severe weather events change the skills and capabilities required of claims professionals. State Farm plans to expand its claims workforce by approximately 10%, or about 3,000 employees, during 2027, the insurer announced Sept. 25, adding capacity to an operation that handles nearly 11 million […]
New Jersey Bill Would Bar Insurers from Using AI to Make Final Claim Denials
Bill focused on the final denial decision, not other parts of the claim process. A New Jersey lawmaker has introduced legislation that would prohibit automobile, homeowners and flood insurers from using artificial intelligence to make the final decision to deny a claim, backed by a penalty of up to $5,000 for each violation. Assembly Bill […]
NJM Earns Ninth Consecutive J.D. Power Auto Claims Certification
NJM Insurance Group has earned the J.D. Power Auto Claims Certification for a ninth consecutive year, satisfying 66 of 68 evaluation metrics in the 2026 audit for a 97% success rate. The program’s minimum threshold is 80%. NJM sells personal insurance directly to consumers in Connecticut, Maryland, New Jersey, Ohio and Pennsylvania. The audit itself […]
Allstate Opens 33,000-Square-Foot Claims Training Campus in Dallas
Allstate on Aug. 13 unveiled Allstate Claims University, a 33,000-square-foot training campus built to sharpen the damage assessment skills of the 23,000 claims professionals who handle approximately 8.5 million claims a year for the carrier. The campus centers on two hands-on facilities, a Property Lab and an Auto Lab. The Auto Lab houses nearly 30 […]
PPG Reports Second Quarter Sales of $4.5 Billion
Automotive refinish coatings declined on strong prior year comparison but the company said U.S. distributor destocking is finished and refinish volumes projected to return to growth in the third quarter. PPG (NYSE: PPG) reported second quarter 2026 net sales of $4.5 billion, up 7% year over year, and said automotive refinish coatings organic sales fell […]
Collision Coverage Losses Rose in First Quarter of 2026 for the First Time in Over Two Years
Increase in paid claim cost more than offset the continued drop in claim counts, which slowed to the smallest year-over-year decline in two years. Quarterly collision claim counts have been down versus the previous year for twelve consecutive quarters. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed […]
Manitoba Public Insurance Expects Record Claims, Phased Repair Response After Severe Storm
Manitoba Public Insurance has received about 20,000 claims since a severe storm swept the Canadian province June 9, a total the public auto insurer expects to become the most it has ever recorded from a single event. The Crown corporation said the count is on pace to surpass its previous single-event record of about 24,000 […]
Collision Coverage Claims Were Down Over 11% in Fourth Quarter of 2025 Compared to the Previous Year
While the rate of decline ticked up slightly from the third quarter, it remained better than the first and second quarter results. Quarterly collision claim counts have been down versus the previous year for eleven consecutive quarters. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that the […]
Report Finds Personal Auto Claims Fell 3% in 2025
Verisk reports say gig-economy commercial auto risk and targeted auto theft reshaping loss patterns Personal auto claims volume declined nearly 3% in 2025, extending a two-year slide, according to Verisk’s annual insurance claims trends report released April 14. The drop follows a roughly 5% decrease in 2024. The Verisk data surfaces two trends beyond the […]
Collision Coverage Claims Were Down Over 10% in Third Quarter of 2025 Compared to the Previous Year
While down, the rate of decline was lower than both the first and second quarter. Quarterly collision claim counts have been down versus the previous year for ten consecutive quarters. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that the year-over-year rate of decline in quarterly collision […]
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