Study finds auto insurance customers slow to adopt digital claims reporting. Record collision frequency and severity push industry to control costs and maintain satisfaction Despite a nationwide advertising blitz for mobile auto insurance apps and widespread use of digital channels to purchase insurance, U.S. auto insurance customers have been slow to adopt digital claims reporting, […]
J.D. Power Reports Modest Increase in Auto Insurance Claims Satisfaction
Study finds that while the use of digital channels increases, technology can’t fully replace human connections during auto insurance claims process. The Hartford ranks highest in satisfaction among insurers without closed memberships. According to the J.D. Power 2016 U.S. Auto Claims Satisfaction Study, Gen Y customer satisfaction with the auto insurance process, while still the […]