CCC Information Services Inc. (CCC) announced today that a new customer engagement milestone was reached through its CCC ONE Platform. In the third quarter, CCC ONE powered nearly three million unique digital connections, one million in a single month, and enabled collision repair facilities to exchange more than 13 million individual messages with the customers […]
CIECA October 15 Webinar Features CCC’s Susanna Gotsch
The Collision Industry Electronic Commerce Association (CIECA) announced its next webinar will be held on Tuesday, October 15th at 11 a.m. CDT and feature Susanna Gotsch, director, industry analyst, at CCC Information Services. Gotsch will examine how changes to the automobile have impacted both vehicle loss costs and vehicle accident frequency during 2019 in the […]
Volvo Car USA Launches Post-Accident Collision Repair Guidance Service Using CCC
Following an accident consumers will receive a text with a link to web-based application with collision repair information. Volvo Car drivers will now have help at their fingertips in the minutes following an accident, via their smartphones. Volvo Car Accident Advisor provides users a mobile, post-accident experience that serves up emergency services and checklists, guided […]
Total Loss Valuation Class Action Lawsuit Filed Against Allstate and CCC in Alabama
Suit alleges auto insurer undervalues total loss claims using CCC’s software. In a Federal Class Action lawsuit filed in Alabama on Wednesday, plaintiffs allege that Allstate Insurance systemically undervalues automobile total loss claims using CCC ONE Market Valuation Reports. The complaint alleges that Allstate and CCC have engaged in a scheme to artificially deflate the […]
Interview, CCC Information Services on ADAS
Information provider details increased claim cost due to Advanced Driver Assistance Systems and how they are influencing estimating process and repair information access. As the share of newer vehicles with Advanced Driver Assistance Systems (ADAS) installed has grown each year, collision repair facility operators have had to invest in the latest technology to repair these […]
CCC Publishes 2019 Crash Course Report
CCC Information Services Inc. (CCC) published its 2019 Crash Course report. In the publication, CCC Industry Analyst Susanna Gotsch explores how the auto industry is reimagining and transforming itself to address fundamental shifts in vehicle technology, car ownership, and consumer demand for modern, self-directed experiences. Crash Course draws from a rich variety of resources and […]
Volvo Chooses CCC for Mobile Service Connecting Drivers Immediately After Crash
Volvo drivers will have emergency service access and be offered first notice of loss opportunity to connect with their insurer and find a collision repair facility. Today at the Consumer Electronics Show (CES) in Las Vegas, Nev.. CCC Information Services Inc. introduced a mobile solution, CCC Accident Advisor, that provides vehicle manufacturers and other connected […]
CCC Announces Agreement with State Auto on Telematics
Insurer will be first to integrate crash event data into CCC One claims workflow. CCC Information Services Inc. announced today that State Automobile Mutual Insurance Company is live on the CCC X data exchange, activating a broad range of telematics capabilities. State Auto is using CCC X to connect with CCC ecosystem partners, including a […]
CCC Introduces Artificial Intelligence Estimating Tool
CCC Information Services Inc. (CCC) announced today it has introduced its AI solution for collision repair estimates. CCC Smart Estimate leverages CCC’s estimating logic and AI photo analytics capabilities to pre-populate an estimate with suggestions for human estimators to review, edit, and advance. Through the process, Smart Estimate AI and human estimators learn from each […]
Fix Auto USA to Use CCC Parts
CCC Information Services Inc. (CCC) announced today that Fix Auto USA has expanded its use of the CCC ONE Platform and will now use the CCC Parts electronic parts ordering solution for the company’s extensive and growing network of body shops. CCC Parts electronically connects collision repairers with parts suppliers, whose live inventories, pricing, and […]