49 states saw declines during the month. The latest CCC Auto Claims Snapshot for December 2020 indicates that the resurgence in the pandemic impacted claims for the month as the decline in claims was higher than its November report. For the month, CCC reports that repairable appraisals in December were down 19.5% compared to 2019. […]
Interview: Susanna Gotsch, CCC Information Services
In our video interview, Gotsch details November and December claims trends and projections for 2021. While the collision industry was beginning to recover from the government mandated business shutdowns and stay-at-home orders that decimated traffic volume in the spring, the resurgence of the coronavirus in the fall and winter months is causing concern the recovery […]
State Farm to Require CCC Estimating for Select Service Collision Repair Facilities
State Farm, in an email to its Select Service direct repair facilities last week, announced that it will begin requiring the use of CCC’s estimating. The insurer, while supporting the use of multiple estimating platforms for many years, has included the ability to specify vendors and products in a provision in its Select Service agreement […]
CCC Integrates with Amynta’s PDP Group to Speed Total Loss Claims Processing for Financed Vehicles
CCC Information Services Inc. (CCC) announced it has signed an agreement with PDP Group (PDP) to digitally connect lenders on the PDP platform to insurers as part of the CCC Total Loss Care workflow. The single sign-on integration digitally connects the PDP title administration service to CCC’s total loss resolution services, accelerating payouts and processing […]
CCC Reports Repairable Appraisals Improved in November Compared to Previous Month
The latest CCC Auto Claims Snapshot for November 2020 indicated that while claims remain down nearly 20% versus the previous year, the percentage decrease improved for the month compared to the year-on-year declines that were recorded in both October and September. According to CCC, repairable appraisal counts were down 18.7% in November compared to the […]
State Auto and CCC Expand Relationship to Include First-Party Casualty
CCC Information Services Inc. (CCC) announced that State Automobile Mutual Insurance Company (State Auto) has selected CCC as its first-party casualty solution, extending the companies’ relationship. Now State Auto can manage auto physical damage and first- and third-party casualty claims through a single digital workflow, powered by CCC. CCC’s First-Party Casualty solution digitizes bill intake […]
CCC Reports October Repairable Auto Claims Down Nearly 20%
The October result is an improvement from September. According to the latest CCC Auto Claims Snapshot covering October 2020, repairable appraisal counts in October were nearly 20% lower than last year. This was an improvement from September, when repairable appraisal counts were down 22.7%. According to CCC, year-to-date repairable appraisal counts are still down nearly […]
Opus IVS Introduces Collision Repair Scanning Solution, Announces Integration with CCC
Opus IVS, formerly DrewTech, announced the availability of a new collision repair scanning solution, ScanSafe, that brings together OEM scanning, aftermarket quick scanning, calibration, programming, and live diagnostic support through a consistent user interface. ScanSafe integrates into the existing workflow of CCC ONE users, making it easy to conduct pre-scans, in-process scans, and post-repair scans. […]
CCC Introduces Two-Way, Real-Time Texting to Connect Insurers and Policyholders
CCC Information Services Inc. (CCC) announced the expansion of its digital customer experience offering to include two-way, real-time text capabilities. Available today, CCC Quick Chat provides dynamic two-way texting to make it easy for insurers to engage with policyholders throughout the customer journey – from policy to claims and across all lines of business. In […]
CCC Reports Repairable Appraisals Down Almost 15% in August Compared to 2019
U.S. auto physical damage repairable appraisals improved in August compared to the previous month as severe weather in several areas of the country bolstered comprehensive claims according to the CCC Auto Claims Snapshot for August. According to CCC’s latest report, overall repairable appraisal counts for the U.S. were down 14.9 percent in August 2020 versus […]