Insurers struggle to deliver seamless service across channels, shoppers turning to AI. Overall customer satisfaction with auto insurers held steady this year even as the market softened, with insurers’ inability to deliver seamless interactions across service channels emerging as the single biggest drag on satisfaction, according to the J.D. Power 2026 U.S. Auto Insurance Study […]
Illinois Right to Appraisal Bill Heads to Governor
Legislation would require an appraisal provision in auto policies with first-party physical damage coverage beginning July 1, 2027. The Illinois General Assembly has passed legislation requiring auto insurance policies that include first-party physical damage coverage to carry an appraisal provision for resolving disputes over the amount of a loss, sending the bill to Gov. JB […]
Lemonade Expands Autonomous Car Insurance for Tesla FSD to Indiana
Lemonade Inc. (NYSE: LMND) said June 3 that its Autonomous Car insurance is now available in Indiana, extending to the state a usage-based product that gives Tesla owners 50% off every mile driven using the automaker’s Full Self-Driving (Supervised) technology. The expansion deepens an early test of whether autonomous-assisted driving can be priced directly into […]
Calibrations and Parts Inflation Drive Collision Claim Complexity
Annual Enlyte report examines auto claim trends. Enlyte released its 2026 Envision Trends Report on June 2, and for collision repairers and auto physical damage claims professionals the most relevant section is an analysis from Mitchell’s Ryan Mandell that documents how ADAS calibrations, tariff-driven parts inflation and artificial intelligence are reshaping how collision claims are […]
Progressive Reports Personal Auto Policies in Force Up 10.2% in April Compared to 2025
Net premiums written up 6% year over year as combined ratio deteriorates 5.3 points on spring storm losses. The Progressive Corporation (NYSE: PGR) reported its total personal auto insurance policies in force were 27,753,000 in April 2026, an increase of 2,569,000 or 10.2% from 25,184,000 in April 2025. The April figures show personal auto policy […]
Kemper Names Stephen McAnena President and CEO
Kemper Corporation (NYSE: KMPR) said May 27 that Stephen J. McAnena will become president and chief executive effective June 1, ending a roughly seven-month interim period and capping the search for a permanent successor to Joseph P. Lacher Jr. The company also named Anthony J. DeSantis to its board of directors, effective the same day. […]
Distracted Driving, Bodily Injury and Policy Shopping Reshape Auto Insurance Risk
LexisNexis annual U.S. auto insurance trend report says insurance cost figuring more prominently in auto purchase decisions. LexisNexis Risk Solutions on May 19 released its 2026 U.S. Auto Insurance Trends Report, which aggregates and analyzes market data from prior years on driving behavior, policy shopping, rate impacts, vehicle mix and claims outcomes. The annual report […]
Auto Insurance Shopping Cools in First Quarter as Rate Decreases Spread
Shopping activity turned negative in March even as 47.3% of policies were shopped within the previous year — the highest rate since LexisNexis began tracking in 2020. U.S. auto insurance shopping grew 3.2% year over year in the first quarter of 2026 and new policy growth slowed to 3.6%, according to data released May 12 […]
New York Budget Agreement Includes Auto Insurance Reforms
Budget package includes measures aimed at reducing fraud, premiums. New York Gov. Kathy Hochul and legislative leaders have reached agreement on a fiscal 2027 state budget that includes a package of auto insurance reforms aimed at reducing premiums that rank among the highest in the country. New Yorkers pay an average of just over $4,000 […]
Progressive Closes Gap with State Farm as Top U.S. Auto Insurers Reshape Market in 2025
Private passenger auto insurance premiums earned surpass $369 billion. Total direct premiums earned on private passenger auto insurance reached $369.6 billion in the U.S. in 2025, up 5.6% from $349.9 billion in 2024, according to data released March 18 by the National Association of Insurance Commissioners (NAIC). The growth rate moderated significantly compared to recent […]
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