Just 13% of customers say they have used AI to process a claim, even as 29% use it to research coverage and shop for policies. Nearly one-third of auto and home insurance customers, 29%, have used artificial intelligence tools to research products and coverage, service their accounts, understand what their policy covers before submitting a […]
VaraFix Launches AI Estimate Review Platform
VaraFix has launched an artificial intelligence-based estimate review platform that scans a completed collision repair estimate for commonly missed operations, materials and procedures and returns supporting documentation in about 90 seconds, the Boca Raton, Fla.-based company said Aug. 25. The company said it was developed by a group of collision industry professionals whose backgrounds include […]
Solera Launches Qapter Direct Dispatch
Solera announced the launch Qapter Direct Dispatch, a feature that allows insurers, third-party administrators and independent appraisal companies to send estimate assignments to any collision repair facility or independent appraiser with an email address, regardless of that recipient’s estimating platform, software provider or network affiliation. The feature reaches repairers operating outside a carrier’s direct repair […]
Assurity Certified Solutions Schedules AI-Focused Certified Collision Conference
Nashville event will be held September 30-October 2. Assurity Certified Solutions will hold its 2026 Certified Collision Conference Sept. 30 through Oct. 2 at the Gaylord Opryland Resort in Nashville, Tenn., a three-day program for OEM-certified collision repair facilities built around artificial intelligence. The conference is built around the premise that artificial intelligence is already […]
UVeye Enters Canadian Market With Automated Vehicle Inspection Systems
UVeye has expanded into Canada, with its computer vision inspection systems now operating at dealerships in British Columbia and Ontario and additional installations planned across the country through the rest of 2026. The expansion pushes automated damage documentation into a market where harsh road conditions and severe weather produce the internal and external damage that […]
ServiceUp Launches Agentic AI Platform to Automate Fleet Vehicle Repair
ServiceUp has launched an agentic repair platform that deploys artificial intelligence agents to automate the fleet vehicle repair process from intake and shop routing through estimate approval, invoice validation and real-time monitoring. The system covers collision, mechanical and preventive maintenance work for Class 1 through Class 8 vehicles. The platform inserts an automated coordination layer […]
UVeye Integrates Carfax Service and Recall Data Into Vehicle Inspection Platform
UVeye has integrated Carfax vehicle history data into its automated drive-through inspection platform, allowing dealerships to pull maintenance records, recall information and condition insights the moment a vehicle enters the service lane. The integration pairs UVeye’s computer-vision inspection systems — which scan a vehicle’s tires, underbody and exterior as it passes through — with Carfax […]
J.D. Power Finds Auto Insurance Customer Satisfaction Holds Steady
Insurers struggle to deliver seamless service across channels, shoppers turning to AI. Overall customer satisfaction with auto insurers held steady this year even as the market softened, with insurers’ inability to deliver seamless interactions across service channels emerging as the single biggest drag on satisfaction, according to the J.D. Power 2026 U.S. Auto Insurance Study […]
Calibrations and Parts Inflation Drive Collision Claim Complexity
Annual Enlyte report examines auto claim trends. Enlyte released its 2026 Envision Trends Report on June 2, and for collision repairers and auto physical damage claims professionals the most relevant section is an analysis from Mitchell’s Ryan Mandell that documents how ADAS calibrations, tariff-driven parts inflation and artificial intelligence are reshaping how collision claims are […]
CIECA June 18 Webinar to Examine ADAS Calibration Issues and Standards
The Collision Industry Electronic Commerce Association (CIECA) will host a free webinar on advanced driver assistance systems calibration June 18 at 2 p.m. (EDT). The one-hour session, “ADAS Calibration Issues, Challenges and Opportunities,” will feature Joel Adcock, director of strategic partnerships at Revv; Dan Dutra, partner and board member at PACE-ADAS and senior vice president […]
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