Insurers struggle to deliver seamless service across channels, shoppers turning to AI. Overall customer satisfaction with auto insurers held steady this year even as the market softened, with insurers’ inability to deliver seamless interactions across service channels emerging as the single biggest drag on satisfaction, according to the J.D. Power 2026 U.S. Auto Insurance Study […]
Calibrations and Parts Inflation Drive Collision Claim Complexity
Annual Enlyte report examines auto claim trends. Enlyte released its 2026 Envision Trends Report on June 2, and for collision repairers and auto physical damage claims professionals the most relevant section is an analysis from Mitchell’s Ryan Mandell that documents how ADAS calibrations, tariff-driven parts inflation and artificial intelligence are reshaping how collision claims are […]
CIECA June 18 Webinar to Examine ADAS Calibration Issues and Standards
The Collision Industry Electronic Commerce Association (CIECA) will host a free webinar on advanced driver assistance systems calibration June 18 at 2 p.m. (EDT). The one-hour session, “ADAS Calibration Issues, Challenges and Opportunities,” will feature Joel Adcock, director of strategic partnerships at Revv; Dan Dutra, partner and board member at PACE-ADAS and senior vice president […]
Anthropic, Blackstone, Hellman & Friedman and Goldman Sachs Launch Enterprise AI Services Firm
Anthropic, Blackstone, Hellman & Friedman and Goldman Sachs said May 4 they have formed a new AI-native enterprise services firm that will work with companies to bring Anthropic’s Claude into core business operations. The standalone entity will have Anthropic engineering and partnership resources embedded directly within its team. The new firm is also backed by […]
CCC Adds Mobile Invoice Scanning to CCC ONE for Parts Reconciliation
CCC Intelligent Solutions Inc. (NASDAQ: CCC) launched a mobile invoice scanning feature on its CCC ONE platform that uses artificial intelligence to match parts invoices to repair orders, the company announced April 28. The tool is available through the CCC ONE Mobile App to collision repair facilities using CCC Repair Workflow. For collision repair facilities, […]
Aon Study Says Companies Deploying AI Faster Than They are Building Workforce Skills
Aon plc released the inaugural edition of its Human Capital Trends Study, finding that while 73 percent of organizations have already deployed or are piloting AI programs, only 18 percent report that most of their workforce has participated in AI reskilling or upskilling programs in the past year. The findings have direct bearing on the […]
Natural Intelligence, J.D. Power Partner on AI-Powered Auto Insurance Comparison Marketplace
Natural Intelligence and J.D. Power announced March 31 a partnership to build an auto insurance marketplace that pairs Natural Intelligence’s comparison technology with J.D. Power’s consumer data and analytics. The venture aims to give auto insurers a new customer acquisition channel at a time when the industry is navigating shifting retention dynamics and evolving digital […]
Marchex, Solera Announce AI Integration for Auto Dealerships
Marchex (NASDAQ: MCHX), a conversation intelligence and data analytics company, announced a new integration with Solera, designed to reduce manual data handling between the two platforms for dealership users. Troy Hartless, president and CRO of Marchex, said, “Auto dealers rely on speed, accuracy, and data-driven insights to maximize every customer interaction. Our integration with Solera […]
Travelers Launches AI-Powered Claims Assistant for Auto Damage Claims
The Travelers Companies Inc. today announced the launch of an artificial intelligence-powered voice assistant designed to handle auto damage claim calls. The AI Claim Assistant, developed using OpenAI’s models and Realtime API, uses speech recognition and language processing to guide customers through filing auto damage claims by phone. Travelers said the system can provide policy […]
State Farm Joins OpenAI’s Frontier Platform as Launch Partner
State Farm announced a partnership with OpenAI, joining the artificial intelligence company’s Frontier enterprise platform as a launch partner. Joe Park, executive vice president and chief digital information officer at State Farm, said the insurer intends to use the platform to support its agents and employees. “State Farm is at a pivotal moment in reimagining […]
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