CCC Intelligent Solutions Inc. (NASDAQ: CCC) launched a mobile invoice scanning feature on its CCC ONE platform that uses artificial intelligence to match parts invoices to repair orders, the company announced April 28. The tool is available through the CCC ONE Mobile App to collision repair facilities using CCC Repair Workflow. For collision repair facilities, […]
Aon Study Says Companies Deploying AI Faster Than They are Building Workforce Skills
Aon plc released the inaugural edition of its Human Capital Trends Study, finding that while 73 percent of organizations have already deployed or are piloting AI programs, only 18 percent report that most of their workforce has participated in AI reskilling or upskilling programs in the past year. The findings have direct bearing on the […]
Natural Intelligence, J.D. Power Partner on AI-Powered Auto Insurance Comparison Marketplace
Natural Intelligence and J.D. Power announced March 31 a partnership to build an auto insurance marketplace that pairs Natural Intelligence’s comparison technology with J.D. Power’s consumer data and analytics. The venture aims to give auto insurers a new customer acquisition channel at a time when the industry is navigating shifting retention dynamics and evolving digital […]
Marchex, Solera Announce AI Integration for Auto Dealerships
Marchex (NASDAQ: MCHX), a conversation intelligence and data analytics company, announced a new integration with Solera, designed to reduce manual data handling between the two platforms for dealership users. Troy Hartless, president and CRO of Marchex, said, “Auto dealers rely on speed, accuracy, and data-driven insights to maximize every customer interaction. Our integration with Solera […]
Travelers Launches AI-Powered Claims Assistant for Auto Damage Claims
The Travelers Companies Inc. today announced the launch of an artificial intelligence-powered voice assistant designed to handle auto damage claim calls. The AI Claim Assistant, developed using OpenAI’s models and Realtime API, uses speech recognition and language processing to guide customers through filing auto damage claims by phone. Travelers said the system can provide policy […]
State Farm Joins OpenAI’s Frontier Platform as Launch Partner
State Farm announced a partnership with OpenAI, joining the artificial intelligence company’s Frontier enterprise platform as a launch partner. Joe Park, executive vice president and chief digital information officer at State Farm, said the insurer intends to use the platform to support its agents and employees. “State Farm is at a pivotal moment in reimagining […]
The Hartford Opens Technology Hub in Columbus, Ohio
The Hartford (NYSE: HIG) has opened a technology office in Columbus, Ohio, adding approximately 75 positions focused on artificial intelligence, cloud architecture and technology development. The office, located at Easton Town Center, will house both new hires and existing remote employees in the region. The insurer said the facility includes space for prototyping new products […]
Solera Reports AI-Powered Estimating Cuts Cycle Times, Boosts Shop Revenue
Collision repair facilities using Solera’s Qapter AI estimating platform are reporting faster estimate turnaround and improved financial performance, according to the company. The platform, powered by Solera’s Visual Intelligence and Repair Science, reduces estimate creation time from as much as several days to under 20 minutes, Solera said. A repair facility employee photographs the damaged […]
Crash Champions Deploys PartsTrader’s Orderly Platform Across Over 650 Locations
Crash Champions has completed deployment of PartsTrader’s Orderly parts procurement platform across its network of more than 650 collision repair facilities, the companies announced December 9. The Chicago-based multi-shop operator is the first MSO to implement the AI-powered parts ordering system at full scale, according to the companies. PartsTrader announced the launch of Orderly on […]
State Insurance Regulators Oppose Federal AI Moratorium, Cite Risk to Claims Operations
State insurance regulators have urged Congress to reject proposals for a federal moratorium on artificial intelligence regulation, warning that overly broad definitions could disrupt routine insurance operations including claims processing and underwriting. The National Association of Insurance Commissioners (NAIC) sent a letter yesterday to Senate and House leadership opposing any federal moratorium on state legislative […]
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