The Travelers Companies Inc. today announced the launch of an artificial intelligence-powered voice assistant designed to handle auto damage claim calls. The AI Claim Assistant, developed using OpenAI’s models and Realtime API, uses speech recognition and language processing to guide customers through filing auto damage claims by phone. Travelers said the system can provide policy […]
State Farm Joins OpenAI’s Frontier Platform as Launch Partner
State Farm announced a partnership with OpenAI, joining the artificial intelligence company’s Frontier enterprise platform as a launch partner. Joe Park, executive vice president and chief digital information officer at State Farm, said the insurer intends to use the platform to support its agents and employees. “State Farm is at a pivotal moment in reimagining […]
The Hartford Opens Technology Hub in Columbus, Ohio
The Hartford (NYSE: HIG) has opened a technology office in Columbus, Ohio, adding approximately 75 positions focused on artificial intelligence, cloud architecture and technology development. The office, located at Easton Town Center, will house both new hires and existing remote employees in the region. The insurer said the facility includes space for prototyping new products […]
Solera Reports AI-Powered Estimating Cuts Cycle Times, Boosts Shop Revenue
Collision repair facilities using Solera’s Qapter AI estimating platform are reporting faster estimate turnaround and improved financial performance, according to the company. The platform, powered by Solera’s Visual Intelligence and Repair Science, reduces estimate creation time from as much as several days to under 20 minutes, Solera said. A repair facility employee photographs the damaged […]
Crash Champions Deploys PartsTrader’s Orderly Platform Across Over 650 Locations
Crash Champions has completed deployment of PartsTrader’s Orderly parts procurement platform across its network of more than 650 collision repair facilities, the companies announced December 9. The Chicago-based multi-shop operator is the first MSO to implement the AI-powered parts ordering system at full scale, according to the companies. PartsTrader announced the launch of Orderly on […]
State Insurance Regulators Oppose Federal AI Moratorium, Cite Risk to Claims Operations
State insurance regulators have urged Congress to reject proposals for a federal moratorium on artificial intelligence regulation, warning that overly broad definitions could disrupt routine insurance operations including claims processing and underwriting. The National Association of Insurance Commissioners (NAIC) sent a letter yesterday to Senate and House leadership opposing any federal moratorium on state legislative […]
PartsTrader Introduces Orderly AI Procurement Platform
PartsTrader today announced the launch of Orderly, an artificial intelligence-based parts procurement platform for the collision repair industry. The company said the platform uses a modular approach covering pre-procurement, sourcing decisions and post-procurement financial reconciliation and was developed based on customer feedback. The platform is designed for both multi-shop operators and independent collision repair facilities. […]
Kinetic Launches AI Imaging System for Collision Repair Facilities
Kinetic announced the launch of an AI-powered imaging system designed to speed up the collision repair estimating process. The system, called Kinetic Vision, uses computer vision to scan damaged vehicles and create 3D digital models. The company’s data analytics system, Kinetic Intelligence, then generates repair estimates, which are reviewed by estimators before being sent to […]
UVeye Launches AI Inspection Technology for Commercial Truck, Bus Fleets
UVeye announced it is expanding its automated inspection systems to commercial fleets, including Class 6-8 trucks and buses in the United States and United Kingdom. The company’s drive-through inspection systems use artificial intelligence to scan vehicles and identify mechanical issues, tire problems and exterior damage. The technology has previously been used by automotive dealerships, original […]
June 5 CIECA Webinar Examines AI in the Customer Experience
The Collision Industry Electronic Commerce Association (CIECA) announced that the next CIECA Webinar, AI in the Customer Experience, will be held on Thursday, June 5 at 2 p.m. (EDT). The one-hour live broadcast will feature Abhijeet Gulati, Senior Director of Artificial Intelligence and Machine Learning Engineering at Mitchell, an Enlyte company, and Gaurav (Rav) Mendiratta, […]
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