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You are here: Home / Archives for American Customer Satisfaction Index

Lexus and Subaru Lead in American Customer Satisfaction Index 2025 Auto Study

August 26, 2025 By CollisionWeek Editor Leave a Comment

The U.S. automobile industry reached its highest level of vehicles sold in five years, yet there are risks with drivers now staring at longer periods of larger payments — something that has impacted customer satisfaction. According to the American Customer Satisfaction Index (ACSI) Automobile Study 2025, overall driver satisfaction slips 1% to a score of […]

Filed Under: News Tagged With: American Customer Satisfaction Index, Customer Satisfaction, Lexus, Subaru

Auto Industry Customer Satisfaction Remains at All-Time Low in U.S. for Second Year in a Row

August 24, 2021 By CollisionWeek Editor

ACSI data show Honda has highest satisfaction and Lexus gains competition in Luxury, as overall customer satisfaction with auto industry flat. Overall customer satisfaction with automobiles and light vehicles was unchanged with a score of 78 out of 100, according to the American Customer Satisfaction Index (ACSI) Automobile Study 2020-2021. The results for the study […]

Filed Under: News Tagged With: American Customer Satisfaction Index, Customer Satisfaction

Auto Industry Skids to All-Time Low in Customer Satisfaction

August 25, 2020 By CollisionWeek Editor

ACSI 2020 Auto Industry Satisfaction

ACSI research shows broad declines across brands compared to last year. The U.S. automobile industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: New data indicate an ongoing, industrywide customer satisfaction decline. Overall customer satisfaction with automobiles and […]

Filed Under: News Tagged With: American Customer Satisfaction Index, Customer Satisfaction

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