The Travelers Companies Inc. today announced the launch of an artificial intelligence-powered voice assistant designed to handle auto damage claim calls. The AI Claim Assistant, developed using OpenAI’s models and Realtime API, uses speech recognition and language processing to guide customers through filing auto damage claims by phone. Travelers said the system can provide policy […]
ALLDATA Becomes First Third-Party Provider of Rivian Repair Information
ALLDATA announced Feb. 13 that it has signed an agreement with Rivian to deliver the electric vehicle manufacturer’s repair and maintenance data to mechanical and collision repair facilities. According to the company, the agreement makes the Elk Grove, Calif.-based company the first third-party provider to distribute Rivian’s repair information, including repair procedures, diagnostics, maintenance and […]
CrashBay Announces Investment, Advisory Partnership with Insurance Executive Alan Demers
CrashBay said today it has received a strategic investment from Alan Demers, a former Nationwide Insurance claims executive, who will also serve in an advisory role as the company works to expand its insurance carrier partnerships. Demers spent more than 20 years at Nationwide, where he held senior leadership positions in personal, commercial and specialty […]
State Farm Joins OpenAI’s Frontier Platform as Launch Partner
State Farm announced a partnership with OpenAI, joining the artificial intelligence company’s Frontier enterprise platform as a launch partner. Joe Park, executive vice president and chief digital information officer at State Farm, said the insurer intends to use the platform to support its agents and employees. “State Farm is at a pivotal moment in reimagining […]
I-CAR Australia and Bosch Expand Collision Repair Training Partnership with New Courses
I-CAR Australia and Bosch have expanded their training partnership with updated electric vehicle coursework and two new diagnostic-focused programs, the organizations announced Feb. 5. Bosch revised its HEV101 program to include formal recognition of Australian national training framework units AURETH001 and AURETH011, giving technicians nationally recognized credentials for high-voltage safety knowledge related to battery electric […]
PPG Named Sole Coatings Supplier for Quality Collision Group’s 95+ Locations
PPG (NYSE:PPG) has been named the sole supplier of automotive refinish coatings for Quality Collision Group’s more than 95 collision repair facilities across 13 states. The Pittsburgh-based coatings manufacturer will provide coatings products, digital tools, technical expertise and training to the multi-shop operator under the agreement. “We are pleased to provide all of Quality Collision […]
SCRS and Carolinas Collision Association Create Integrated Membership Structure
The Society of Collision Repair Specialists (SCRS) and the Carolinas Collision Association (CCA) have established an integrated membership model that will provide CCA members with automatic SCRS membership beginning this month. Under the arrangement, existing and new CCA members will receive membership in both organizations without requiring separate enrollments. “This collaboration is about unity and […]
CCC Launches OEM Certification Management Program
Nissan first vehicle manufacturer to join. CCC Intelligent Solutions Inc. (NASDAQ: CCCS) announced today that Nissan will be the first vehicle manufacturer to participate in the CCC OEM Link Network, a program designed to support OEM collision repair facility certification programs. Through the partnership, CCC will manage certified network operations for Nissan, including administration of […]
Crash Champions Deploys PartsTrader’s Orderly Platform Across Over 650 Locations
Crash Champions has completed deployment of PartsTrader’s Orderly parts procurement platform across its network of more than 650 collision repair facilities, the companies announced December 9. The Chicago-based multi-shop operator is the first MSO to implement the AI-powered parts ordering system at full scale, according to the companies. PartsTrader announced the launch of Orderly on […]
ASE and WrenchWay Partner on Technician Workforce Initiative
The National Institute for Automotive Service Excellence (ASE) announced Dec. 9 the launch of ASE Connects, a partnership with WrenchWay aimed at connecting repair facilities, dealerships and training programs to address technician workforce development. The initiative, scheduled to launch in January 2026, will focus on two areas: facilitating connections between businesses and schools, and collecting […]
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