The National Institute for Automotive Service Excellence (ASE) has announced a strategic partnership with Convertible AI, a professional services company focused on artificial intelligence. This collaboration aims to explore the development of AI accreditation criteria specifically for the automotive diagnosis and repair industry, addressing a critical need for standardization in AI-powered automotive service applications. “A […]
Driven Brands Collision Group Announces Abra, CARSTAR, and Fix Auto USA Franchisee of Year Awards at Annual Conference
Abra, CARSTAR, and Fix Auto USA franchise partners kicked off the 2024 US Driven Brands Collision Group conference in Texas style on Tuesday, launching three days of education, networking opportunities, fundraising events, and the annual awards celebration. The “Limitless 2024” conference is being held at the Omni Dallas Hotel, located in the heart of the […]
October 24 CIECA Technical Webinar Examines CIECA API Standards
The Collision Industry Electronic Commerce Association (CIECA) announced that the first standards release of the year, the 2024R1, will be available this month. A CIECA Technical Webinar will be held on Thursday, October 24, at 11 am PT/1 pm CT/2 pm ET. During the webinar, Paulette Reed, CIECA’s technical project manager, and the Architecture Committee […]
PPG Earns AAA Sustainability Rating from MSCI
PPG (NYSE:PPG) announced that it has received the highest “AAA” rating from the Morgan Stanley Capital International (MSCI) ESG ratings assessment. This achievement denotes PPG as a “leader,” listing the company within the top 11% of those in the specialty chemicals category. “We see sustainability as a driver of continuous improvement in productivity – from […]
State Farm to Pilot Calibration Program
Insurer partners with Opus IVS to pilot calibration program with Select Service collision repair centers in two states. State Farm announced in an email October 8 to its Select Service collision repair facilities that the nation’s top private passenger auto insurer is set to launch a pilot calibration program on November 11. Select Service collision […]
Doan Group Welcomes New Franchise Serving Minnesota
The Doan Group announced the addition of a new insurance claim appraisal franchise serving all of Minnesota. Ebrima Dibba, the new franchise owner, has honed his skills as an auto appraiser over the past three years. He is enthusiastic about joining the network of franchise owners at The Doan Group and holds the company’s strong […]
Turo and CrashBay Partner on Collision Repair for the Peer-to-Peer Car Sharing Industry
Turo, the peer-to-peer car-sharing marketplace, and CrashBay, the digital marketplace for collision and car repair solutions for fleets and carriers, announced a partnership aimed at streamlining the auto claims repair process for Turo hosts and guests across the U.S. and Canada. This collaboration highlights both companies’ shared goal to simplify vehicle ownership and enhance the […]
Solera XpertCX Suite Receives AutoTech Breakthrough Award
Solera Corp. announced that its XpertCX solution has been honored as the Auto Repair Solution of the Year at the AutoTech Breakthrough Awards. AutoTech Breakthrough, a market intelligence organization recognizes top companies, technologies and products innovating in the global automotive and transportation technology markets today. The comprehensive XpertCX suite offers diverse capabilities, including a 24/7 […]
NJM Insurance Group Auto Claims Recognized by J.D. Power for the 7th Year in a Row
NJM Insurance Group (NJM) has been certified by J.D. Power for providing “An Outstanding Auto Claims Experience” for personal lines customers. NJM has now earned this prestigious designation for seven consecutive years and is the only insurance company to receive it each year since the certification’s creation. “Earning the J.D. Power auto claims certification for […]
CCC Study Identifies Key Drivers of Customer Satisfaction and Retention in the Auto Claims and Collision Repair Process
Research shows strong link between insurer and collision repairer customer satisfaction, carrier’s customer retention not tied to satisfaction. CCC Intelligent Solutions Inc. (NASDAQ: CCCS) today released the findings from its Moments of Truth study identifying the key drivers of customer satisfaction and retention in the auto claims and collision repair process. The study defines “moments […]
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