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CCC Study Identifies Key Drivers of Customer Satisfaction and Retention in the Auto Claims and Collision Repair Process

October 8, 2024 By CollisionWeek Editor

Research shows strong link between insurer and collision repairer customer satisfaction, carrier’s customer retention not tied to satisfaction. CCC Intelligent Solutions Inc. (NASDAQ: CCCS) today released the findings from its Moments of Truth study identifying the key drivers of customer satisfaction and retention in the auto claims and collision repair process. The study defines “moments […]

Filed Under: News Tagged With: CCC, Customer Satisfaction, Policyholder Retention

Crash Champions Launches Annual Fundraiser to Support Susan G. Komen Foundation

October 8, 2024 By CollisionWeek Editor

Crash Champions announced the launch of its annual Champions For a Cause campaign in support of Susan G. Komen and Breast Cancer Awareness Month. Throughout October and across more than 650 repair centers, the company’s team members will be wearing special edition polos and t-shirts featuring a pink Crash Champions logo and ribbon in solidarity […]

Filed Under: News Tagged With: Crash Champions, Fundraiser

UK’s Steer Group Acquires 55,000 Square Foot Commercial Vehicle Collision Repair Center

October 8, 2024 By CollisionWeek Editor

UK-based Steer Automotive Group announced the acquisition of Carcomm Coachworks Limited, a specialist in the repair and maintenance of commercial vehicles. Carcomm Coachworks operates from a 55,000 sq. ft. repair facility near London’s Heathrow airport, providing repair services for a range of commercial vehicles, including LCVs, HGVs, public transport, and specialist agricultural and roadside maintenance […]

Filed Under: News Tagged With: Acquisitions, Steer Automotive Group, United Kingdom

SagolaSPRAY Virtual Reality Spray Paint Training Kit Now Available

October 8, 2024 By CollisionWeek Editor

Learning to spray paint is no longer confined to the spray booth and classrooms, SagolaSPRAY uses virtual reality to teach the fundamentals of the art of spray painting. This ready to use kit does not need an internet connection, is small, lightweight and easy to deploy anywhere at any time. It can even fit in […]

Filed Under: News Tagged With: Elcometer, Refinish, Sagola, Technical Training, Virtual Reality

Wholesale Used-Vehicle Prices Declined in September

October 7, 2024 By CollisionWeek Editor

Prices were down both month-over-month and year-over-year. Wholesale used-vehicle prices, on a mix, mileage, and seasonally adjusted basis, were lower in September compared to August and last year according to the latest report from Manheim. The Manheim Used Vehicle Value Index (MUVVI) fell to 203.0, a decline of 5.3% from a year ago. The seasonal […]

Filed Under: News Tagged With: Manheim, Manheim Wholesale Used Vehicle Price Index, Wholesale Used Vehicle PRices

Wisconsin Automotive & Truck Education Association Partners with Northcentral Technical College on Free Collision Repair Fundamentals Course Starting October 15

October 7, 2024 By CollisionWeek Editor

Northcentral Technical College, located in Wausau, Wisc., has partnered with the Wisconsin Automotive & Truck Education Association (WATEA) to offer a free opportunity for anyone to earn the school’s Auto Collision Fundamentals Certificate beginning this fall. The Auto Collision Fundamentals Certificate provides students with the foundational knowledge needed to join the collision industry as a […]

Filed Under: News Tagged With: Agreements Signed, Career and Technical Education, Northcentral Technical College, Wisconsin, Wisconsin Automotive & Truck Education Association

ASE Education Foundation Urges Industry Members to Serve as Mentors

October 7, 2024 By CollisionWeek Editor

As part of its continuing effort to address the shortage of automotive service professionals, the ASE Education Foundation is encouraging industry members to volunteer their time and expertise to serve as mentors. “The ASE Education Foundation always welcomes industry members who want to help us address the technician shortage by working with local high school […]

Filed Under: News Tagged With: ASE Education Foundation, Mentoring, Workforce Development

Heather McMahon Joins Collision Repair Education Foundation Board of Trustees

October 7, 2024 By CollisionWeek Editor

The Collision Repair Education Foundation (CREF) announced Heather McMahon, Vice President of Material Damage, Corporate Claims for Erie Insurance, joined its Board of Trustees. “The Foundation is delighted to have Heather join our Board of Trustees,” says CREF Executive Director Brandon Eckenrode. “Her industry experience and her passion for promoting education will certainly be a […]

Filed Under: News Tagged With: Board of Trustees, Collision Repair Education Foundation, Erie Insurance, People

Marie Grant Named Acting Commissioner of Maryland Insurance Administration

October 7, 2024 By CollisionWeek Editor

The Maryland Insurance Administration welcomed new Acting Commissioner Marie Grant, who joined the Administration on October 1. Appointed by Governor Wes Moore, Grant will assume the permanent Commissioner role in 2025 pending confirmation by the Senate Executive Nominations Committee during the upcoming legislative session. Grant comes to the Insurance Administration from the Maryland Department of […]

Filed Under: News Tagged With: Insurance Commissioner, Maryland, Maryland Insurance Administration, People

September Light Vehicle Sales Rate Up in U.S.

October 4, 2024 By CollisionWeek Editor

While sales rate improved year-over-year, NADA reduced its full-year sales forecast. New light-vehicle sales in September 2024 totaled a SAAR of 15.8 million units, an increase of 0.5% year-over year, according to the National Automobile Dealers Association (NADA) Market Beat report. Following a strong start to the year in Q1 2024, where raw sales volumes […]

Filed Under: News Tagged With: National Automobile Dealers Association, New Vehicle Sales

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