With a quarter of auto insurance customers adopting direct-to-consumer auto insurance models, superior digital interaction improves customer experience. The last decade of seemingly non-stop direct-to-consumer advertising and heavy investment into digital self-service technologies have driven roughly one-fourth of auto insurance customers to adopt direct distribution models that bypass agents in favor of do-it-yourself tools. According […]
Auto Dealer Software Provider Settles Federal Trade Commission Data Security Allegations
An Iowa company that sells software and data services to auto dealers has agreed to take steps to better protect the data it collects, to settle Federal Trade Commission allegations that the firm’s poor data security practices led to a breach that exposed the personal information of millions of consumers. In a complaint, the FTC […]
CIECA Announces Details of Executive Director Search
The Collision Industry Electronic Commerce Association (CIECA) announced details of the the industry-wide search it will conduct to fill the position of executive director to replace Fred Iantono who is stepping down at the end of July. The Executive Director is a contract position and applicants must apply by July 12. For more information about […]
Automotive OEM and Aftermarket Associations Relieved Over Suspension of Mexico Tariff Threat
Auto industry and insurers already concerned about impact of tariffs on parts prices were concerned Mexico tariffs would have had enormous impact on costs and ultimately premiums. Several automotive industry association expressed relief that the U.S. and Mexico reached an agreement last week to remove the threat of U.S. tariffs on products from Mexico. The […]
Fix Auto USA Recognizes Network Achievement at 17th Annual Conference
At its 2019 Annual Conference, Fix Auto USA reiterated the distinct and diverse value of its platform and the fundamental values its network appreciates. Fix Auto USA Franchise Partners were joined by executives representing every facet of the industry, allowing for the complete participation of the Fix Auto USA family. “Our Conference serves as a […]
BASF Canada Partners with BMW on Training Course
BASF Canada and BMW have collaborated on a brand new training course on BMW frozen finishes that will be taught for the first time this summer. The new course, titled BMW Frozen Finishes (RFN 912), was designed to provide BMW Certified Collision Repair Centers (CCRCs) the knowledge, processes and tools to properly repair matte finishes […]
Boyd Group Acquires Collision Repair Center in Texas
The Boyd Group Inc. announced the June 11, opening of a Gerber Collision & Glass collision repair center in Watauga, Texas. The location previously operated as PlanetPaint Collision Center for almost five years. Watauga is a northeastern suburb of Fort Worth in the Dallas-Fort Worth Metroplex, the economic and cultural hub of North Central Texas […]
Registration Open for ASA’s September 12 Technology & Telematics Forum
The Automotive Service Association (ASA) is partnering with the Alliance of Automobile Manufacturers to host the 5th Annual Technology and Telematics Forum on September 12 in Troy, Mich. Detailed information about the event and registration is available online. Leading the forum will be automotive manufacturers, researchers, innovators, and technology developers to discuss next level issues […]
Small Business Optimism Index Increased in May
According to the latest National Federation of Independent Business survey, small business owners’ expectations for sales, business conditions, and expansion all rose in May. Small business optimism eclipsed pre-government shutdown levels, increasing 1.5 points to 105.0 in May. Six components in the National Federation of Independent Business (NFIB) Small Business Optimism Index improved, three were […]
Boyd Acquires Two Collision Repair Centers in Kentucky
The Boyd Group Inc. announced the opening yesterday of two Gerber Collision & Glass collision repair centers in Louisville, Kentucky. The locations previously operated as Bill Etscorn & Sons Auto & Collision Centers, originating in 1984. Louisville is located on the Ohio River, along the Indiana border, and is the largest city in Kentucky with […]
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