General Motors announced the appointment of John Roth, 51, as global vice president, Customer Care and Aftersales, effective Tuesday, September 1. Roth has been president and managing director of GM’s Africa and Middle East operations since June 1, 2018. He will report to Barry Engle, GM executive vice president and president, GM North America. GM’s […]
Australia’s Suncorp Launches Photo Appraisal Technology
An initiative launched in June by Suncorp’s Motor Claims team seeks to further improve customers’ claims experience. Customer Vehicle Image Capture (CVIC) gives selected customers the ability to upload images of their damaged vehicle immediately via a secured link using their smartphone. Once submitted, images are instantly accessible by the allocated repairer – meaning they […]
Collision Repair Education Foundation Online Auction for Private Tour of Jay Leno’s Garage Now Open
Proceeds support collision repair school programs. To innovate in how to raise additional funds for high school and college collision programs nationwide, the Collision Repair Education Foundation (CREF) is collaborating with industry partners to create unique, one-of-a-kind experiences and items that will be available for auction not only to the industry but also auto enthusiasts […]
1Collision Adds Collision Repair Centers to Network in Minnesota and Iowa
1Collision announced the addition of 1Collision Waconia in Waconia, Minn. and 1Collision Grimes in Grimes, Iowa. 1Collision Waconia is the tenth collision center in Minnesota to affiliate with 1Collision and is owned and operated by Chad Bijou. Bijou said, “I’m excited about the opening of our new store that will serve the collision repair needs […]
Wesco Group Acquires East Bay Color Service
Wesco Group, the paint, body and equipment distributor in the western U.S. and Canada, announced that East Bay Color Service has joined the Wesco family of companies. East Bay Color Service has been serving customers in the Bay Area out of its San Jose, Calif. location since 1948. “We are excited to welcome East Bay […]
Property Damage Appraisers Forecasts Insurance Companies Will Outsource More Claims to Independent Appraisers in Wake of Pandemic
Property Damage Appraisers (PDA), the independent appraisal company, believes the pandemic will have create longer term benefits for independent appraisers as insurance customers embrace the use of technology and insurers seek to lower overhead costs, reducing staff and increasing demand for independents. In just a few months, COVID-19 has had a major impact on the […]
Automotive Suppliers Celebrate USMCA Trade Pact that Takes Effect Today
The entry into force of the United States Mexico Canada Agreement (USMCA) today is being celebrated by automotive suppliers and steel producers in North America. USMCA, signed into law in January, replaces the North American Free Trade Agreement (NAFTA). According to the Trump Administration, the agreement will expand U.S. manufacturing and is vital for the […]
I-CAR Announces Expanded Partnership with Audi for Collision Repair Network Training
The Inter-Industry Conference on Auto Collision Repair (I-CAR) today announced a partnership with Audi of America’s Collision Repair Network, where I-CAR will deliver expanded training to all new Network members as Audi seeks to augment the knowledge of technicians and shop management. I-CAR Gold Class certification has been required for any member of Audi’s Collision […]
Solera Announces End-To-End Artificial Intelligence Automotive Claims Platform
Solera Holdings, Inc. today announced its next generation of Qapter, the company’s automotive claims workflow solution driven by artificial intelligence (AI) that provides a globally available end-to-end solution for full digitalization of the modern claims workflow. Solera has made strategic investment into core machine-learning capabilities that will radically transform the claims workflow process. The company’s […]
CCC Reports on Parts eCommerce and Marketing Adoption
CCC Information Services Inc. (CCC) reported today significant growth in the adoption of its parts eCommerce and marketing capabilities, signaling a shift in how collision parts are promoted and purchased within the industry. The volume of electronic parts orders through its system by collision repairers has grown nearly 20x over four years. The company also […]
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