Driven Brands Holdings Inc. announced today it has agreed to sell its international car wash business, IMO Car Wash, to private investment firm Franchise Equity Partners for €406 million ($471.2 million). The transaction, expected to close in the first quarter of 2026, includes IMO’s 720 locations primarily in the United Kingdom and Germany, with additional […]
Digital Claims Processing Boosts Satisfaction, but Channel-Switching Persists
J.D. Power reports satisfaction higher with auto and homeowners claims when status received through mobile apps. Customer satisfaction with insurance claims increases when the process is managed digitally, but most policyholders still need to go offline to complete key steps, according to a J.D. Power study released Tuesday. The 2025 U.S. Claims Digital Experience Study […]
PartsTrader Introduces Orderly AI Procurement Platform
PartsTrader today announced the launch of Orderly, an artificial intelligence-based parts procurement platform for the collision repair industry. The company said the platform uses a modular approach covering pre-procurement, sourcing decisions and post-procurement financial reconciliation and was developed based on customer feedback. The platform is designed for both multi-shop operators and independent collision repair facilities. […]
Record 73 Million Drivers Expected on Roads for Thanksgiving
Wintry weather conditions could complicate travel across multiple regions in the U.S. during the holiday. AAA projects 81.8 million Americans will travel at least 50 miles from home during the Thanksgiving holiday period from Tuesday, Nov. 25 through Monday, Dec. 1, setting a new overall record with 1.6 million additional travelers compared to last year. […]
Wesco Group to Acquire National Coatings & Supplies
Wesco Group has entered into a definitive agreement to acquire National Coatings & Supplies, the companies announced Monday. Terms were not disclosed. The acquisition combines two distributors of automotive refinish coatings and related products serving collision repair facilities across North America. According to the NCS website it has over 200 locations in 43 states. The […]
US Department of Labor Recovers Over $218,000 in Back Wages for Workers at California Towing Company
A federal investigation found a Southern California towing company failed to pay overtime wages to 32 employees, resulting in the recovery of $218,983 in back wages. The U.S. Department of Labor’s Wage and Hour Division determined that Quality Roadside Service Inc., operating as Liberty Towing Inc., in Riverside, Calif. paid workers straight-time rates for hours […]
BASF Coatings Opens New Lean Laboratory in Germany
BASF Coatings has opened a new laboratory at its facility in Wuerzburg, Germany focused on developing and producing waterborne basecoats for automotive OEM customers in Europe. The company said the “Lean Lab” concept divides work into three areas: a process laboratory for wet work, a product laboratory for customer support and product optimization, and laboratory […]
Mitchell Adds Seven Alternative Parts Suppliers to Canadian Network
Mitchell has added seven recycled parts suppliers to its Canadian alternate parts network, the company announced Nov. 24. Insurers and collision repairers using Mitchell Cloud Estimating in Canada can now access live pricing and inventory data from Carcone’s Auto Recycling, JS Truckmart, Keystone Automotive Industries Inc., Millers Auto Recycling, Pièces d’autos Fernand Bégin, Pro Auto […]
NRMA Insurance Joins ACIA to Address Australia’s Collision Repair Workforce Shortage
NRMA Insurance has partnered with the Australian Collision Industry Alliance (ACIA) to support workforce recruitment and retention in the collision repair industry. Under the agreement, NRMA Insurance will contribute funding to support ACIA’s national recruitment programs aimed at promoting collision repair careers. “NRMA Insurance has a long history of protecting the needs of motorists and […]
Consumer Sentiment Matches Record Low Level in November
November result matches record low in August 2022 when inflation had been over 8%. Consumer sentiment was down both month-over-month and year-over-year in November, though was trending higher following the resolution of the government shutdown, according to the University of Michigan Surveys of Consumers. The Consumer Sentiment Index fell to 51.0 in November, down 2.6 […]
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