Insurers struggle to deliver seamless service across channels, shoppers turning to AI. Overall customer satisfaction with auto insurers held steady this year even as the market softened, with insurers’ inability to deliver seamless interactions across service channels emerging as the single biggest drag on satisfaction, according to the J.D. Power 2026 U.S. Auto Insurance Study […]
Crash Champions Opens Fifth New Hampshire Location
Crash Champions has opened a collision repair center at 16 Rockingham Road in Windham, N.H., its fifth location in the state and an addition to a national network the company says now exceeds 650 repair centers. The 25,000-square-foot facility sits along the Route 28 corridor in southern New Hampshire. Its opening continues a state buildout […]
AutoNation Acquires Toyota of Newnan in Georgia
AutoNation Inc. has acquired Toyota of Newnan and renamed the store AutoNation Toyota Newnan. The acquisition, effective June 8, gives the dealer group its 21st Toyota store nationwide and its third Toyota dealership in Georgia. The Newnan store generates about $200 million in annual revenue and sells about 4,900 new and used vehicles a year, […]
USAA to Return Nearly $1 Billion to Florida Members in Dividends and Auto Insurance Rate Cuts
USAA said June 8 it will distribute a $500 million dividend to about 830,000 Florida auto insurance policyholders, the largest single piece of nearly $1 billion in rate reductions and direct member returns the insurer expects to deliver in the state between December 2025 and July 2026. The San Antonio, Texas-based insurer, which serves military […]
CAPA Certification Featured in ‘All Access with Andy Garcia’ Educational Segment
The Certified Automotive Parts Association (CAPA) is featured in a newly released segment of “All Access with Andy Garcia,” a nationally distributed educational television series, profiling CAPA’s role as an independent standards organization for automotive replacement parts. The educational feature, embedded below, is aimed at raising consumer awareness of how those parts are tested and […]
Manheim Used Vehicle Value Index Edges Up 0.3% in May
Index holds above year-ago levels as electric-vehicle values keep outpacing the broader market. Wholesale used-vehicle prices edged higher in May, but the gain trailed the typical seasonal move as values normalized from a strong start to the year. The Manheim Used Vehicle Value Index (MUVVI) rose 0.3% from April to 212.6 on a mix-, mileage- […]
AASP/NJ Opens Dedicated Inbox to Compile Insurer Complaints Filed with New Jersey Regulator
The association is collecting forwarded copies of complaints sent to the Department of Banking and Insurance, aiming to build an organized record to present to the department. The Alliance of Automotive Service Providers of New Jersey has established a dedicated email inbox to collect and compile copies of insurance complaints filed with the New Jersey […]
AutoCanada Acquires Two-Location Luxury Collision Repair Specialist in Calgary
AutoCanada Inc. (TSX: ACQ) has completed its acquisition of Contemporary Coachworks, a two-location collision repair business in Calgary, Alberta, with more than 40 years of operating history, the company said June 8. The deal establishes AutoCanada’s first luxury collision repair platform in Calgary and adds about 30,000 square feet of repair capacity across facilities serving […]
Collision Repair Education Foundation Reports More Than $9 Million in 2025 In-Kind Donations
The Collision Repair Education Foundation (CREF) said industry partners contributed more than $9 million in in-kind donations to collision repair training programs in 2025, with software providers accounting for the largest share of the support. The donations equipped schools across the country with the equipment, software and parts used in modern collision repair facilities. For […]
BASF Coatings Positions Itself as Integration Partner for Robotic Refinish Painting
The coatings maker says it will focus on process integration, validation and digital color management as automated paint application moves into collision repair, and will not develop robotics hardware itself. BASF Coatings is staking out a role as an integration partner and process leader for robotics-enabled paint application in collision repair facilities, the company said […]
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