North America alternative parts utilization reached a record of nearly 41% as the segment widened its margin despite fewer repairable claims. LKQ Corporation (NASDAQ: LKQ) has suspended its board’s review of strategic alternatives, including the process to sell its Specialty segment, and reported a third-quarter loss as operating problems in Europe drove revenue down 5.1% […]
Zurich U.S. Adds CrashBay Direct Repair Program for Commercial Fleet Customers
The program, live since June, routes collision claims from Zurich’s commercial auto and auto dealership policyholders to CrashBay’s repair network. CrashBay said today it is providing a direct repair program to Zurich U.S. commercial auto and auto dealership customers with property and casualty policies, routing their collision claims to qualified repair facilities nationwide. The program […]
Florida Approves Average 7% Auto Rate Decrease for USAA Affecting More Than 498,000 Policies
The approval comes as Florida’s five largest auto insurance groups indicate an average 12.6% rate decrease for 2026. Florida Insurance Commissioner Mike Yaworsky has approved auto rate decreases for several USAA Group programs that average 7% and affect more than 498,000 policies, the Florida Office of Insurance Regulation (OIR) announced Oct. 26. Average rate changes […]
Total-Loss Satisfaction Falls for Third Straight Year in J.D. Power Claims Study
Satisfaction with repairable claims rises as cycle times shorten, and Amica ranks highest. Auto insurance customers whose vehicles were repaired reported higher satisfaction with their claims this year, while those whose vehicles were declared total losses reported lower satisfaction for a third consecutive year, according to the J.D. Power 2026 U.S. Auto Claims Satisfaction Study […]
Driving Force Collision Network Enters Connecticut with Acquisition
Driving Force Collision Network has acquired Brothers Auto Body in Cromwell, Connecticut, adding its ninth location and its first in the state. The transaction closed Oct. 2 and was announced Oct. 28. The deal carries Driving Force, an MSO built around luxury and electric vehicle repairs that require OEM certification, into a fourth Northeast state […]
IIHS Study Links Utah’s 0.05% BAC Limit to Lasting Drop in Alcohol-Related Crashes
Advocates for Highway and Auto Safety urges other states and Congress to follow Utah’s lead. Utah’s move to lower the blood alcohol concentration (BAC) limit for drivers to 0.05% from 0.08% was associated with a nearly 9% reduction in alcohol-related crashes over the following four years, according to a study released Oct. 27 by the […]
Michigan Auto Body Association Draws More Than 100 Registrants to Inaugural Open House
The Michigan Auto Body Association held its first event Oct. 23, an open house at America’s Most Wanted 4×4 in Burton, Michigan, that drew more than 100 registrants from among collision repairers, vendors and industry partners in just over a month after it was announced. The association launched in September as an affiliate of the […]
Consumer Sentiment Holds Steady in Final October Reading on Purchasing-Power Concerns
Final figure revised up from the preliminary reading but remains 10% below a year ago as rising interest rates sink buying conditions for durable goods. Consumer sentiment slipped 0.2% in October in the final reading from the University of Michigan Surveys of Consumers, with the Index of Consumer Sentiment at 48.0, down from 48.1 in […]
Mazda Selects CCC to Deliver Promotional Parts Pricing to Collision Repairers
Participating Mazda dealers can offer promotional prices on OEM parts inside the estimating workflow used by more than 30,000 repair facilities. Mazda has selected CCC Intelligent Solutions Inc. as its parts technology provider for promotional pricing offered by participating dealers across the United States, CCC announced Oct. 27. Through CCC, participating dealers can make promotional […]
Norfolk CBP Seizes 543 More Radiators Imported Under Stolen Identity
Fifth radiator shipment tied to identity theft at the port since late August. U.S. Customs and Border Protection officers at Norfolk, Virginia, seized 543 automotive radiators from China on Oct. 6 after determining the shipment had been imported using a victim’s stolen identity. The radiators, bound for an address in Los Angeles, were appraised at […]
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