Study finds that while the use of digital channels increases, technology can’t fully replace human connections during auto insurance claims process. The Hartford ranks highest in satisfaction among insurers without closed memberships. According to the J.D. Power 2016 U.S. Auto Claims Satisfaction Study, Gen Y customer satisfaction with the auto insurance process, while still the […]
Certified Collision Group Expands Nationally
The Certified Collision Group (CCG), the OE certifications and KPI-focused solutions provider to the automotive collision repair and insurance communities, announced it has added an additional 18 new affiliate locations along with securing 93 additional DRP agreements during the third quarter, expanding its countrywide network towards their goal of 100+ locations by year end 2016. […]
TechnaGlass Opens First Retail Location in Minnesota
TechnaGlass has opened a new retail location in Brooklyn Park, Minn., a suburb of Minneapolis. TechnaGlass is now able to provide automotive glass repair and replacement services across the entire Minneapolis-St Paul metro area. TechnaGlass provides auto glass repair and replacement services in over 11 states through 41 retail locations, along with its fleet of […]
Collision Repair Education Foundation Announces Student of the Year Award Winners
The Collision Repair Education Foundation has selected two winners for the Collision Students of the Year award. The winning students are currently studying collision repair and were nominated by their instructor. Each winner and his/her nominating instructor will receive a trip to SEMA 2016 where the pair will be honored at the Education Foundation’s evening […]
ASA Establishes Preferred Pricing and Training Partnership with Advance Auto Parts
Association’s members gain access to preferred pricing on parts, training and rebates on purchases. The Automotive Service Association (ASA) announced today that it has joined forces with Advance Auto Parts (NYSE:AAP) as its latest Sponsored Benefit Provider. Advance Auto Parts has more than 5,000 company-operated stores and serves more than 1,300 independently-owned CARQUEST locations across North […]
NHTSA Issues Federal Guidance for Improving Vehicle Cybersecurity
Guidance covers cybersecurity best practices for motor vehicles, individuals and organizations manufacturing and designing vehicle systems and software. The U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) is taking a proactive safety approach to protect vehicles from malicious cyber-attacks and unauthorized access by releasing proposed guidance for improving motor vehicle cybersecurity. The issue […]
The Collision Centers of New York Adds Fifth Location on Long Island
This month, The Collision Centers is opening a 12,000 sq. ft. collision repair center in Medford, N.Y., the company’s fifth location on Long Island. “We want to continue to grow on Long Island, and this shop opens some new markets for us,” company founder and CEO Joe Amodei said. “We have worked to build a […]
OEConnection Breaks Ground on Building Expansion, MyPriceLink Finalist for Innovation Award
OEConnection LLC (OEC), a leading technology employer in Northeast Ohio, held a groundbreaking ceremony at their 50,000 square foot Richfield headquarters on October 11. The event celebrated the start of construction on a 20,000 square foot addition and was attended by Richfield Mayor Bobbie Beshara, lead investor Providence Equity Partners Managing Director Davis Noell, and […]
U.S. Length of Rental Trend Continues in Third Quarter
According to the latest research from Enterprise Rent-A-Car, the U.S. collision repair industry’s average length of rental continued to increase in the third quarter of 2016. Continuing the recent trend, U.S. Length of Rental (LOR) increased by .5 days in the third quarter versus the same period the previous year (11.4 to 11.9) powered by […]
Maaco Recognizes Top Franchisees During Annual Convention
Maaco recognized more than 60 franchisees during this year’s convention in Charlotte, N.C. Maaco franchisees from throughout the country were recognized for several achievements including: outstanding sales performance, operational excellence, leadership, growth and overall performance. “Each year, it’s an honor to recognize the top performers in the Maaco system,” said Jason Ryan, president of Maaco. […]
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