Maaco announced that it has appointed Frank Petrane to serve as its Brand President. Prior to his appointment, Petrane served as Senior Vice President of Fleet Programs at Driven Brands. Petrane has spent more than 18 years in roles of increasing responsibility at Driven Brands, after starting with Maaco as a National Account Manager in […]
J.D. Power Reports Digital Claims Reporting Now Outperforms Phone-Based Communication
Customer satisfaction with digital claims process surges as Carriers Add Features like automatic collision notification and body shop selection tools. According to the J.D. Power 2024 U.S. Claims Digital Experience Study, released today, auto and home insurance carrier investments in new mobile app features are resulting in significantly higher customer satisfaction scores. Overall satisfaction with […]
AASP-MN Announces 23rd Annual Race for Automotive Education February 24-27
The Alliance of Automotive Service Providers on Minnesota (AASP-MN) announced the 23rd Annual Race for Automotive Education is planned for February 24-27 at ProKart Indoor Racing, Burnsville, Minn. The event serves as the Alliance’s primary fundraiser for its Automotive Education Fund, which provides financial resources to support automotive students, enhance automotive programs, and raise awareness […]
Nearly 80 Million Americans Expected to Travel over Thanksgiving
This year’s extended AAA holiday forecast exceeds pre-pandemic numbers, sets new record. AAA projects 79.9 million travelers will head 50 miles or more from home over the Thanksgiving holiday travel period. For the first time, AAA’s forecast includes the Tuesday before and the Monday after Thanksgiving Day to better capture the flow of holiday travelers. […]
U.S. Light Vehicle Sales Projected Up 6% in November Compared to Last Year
On an unadjusted volume level, S&P Global Mobility projects November U.S. light vehicle sales to reach 1.31 million units, growth of 6% from the year ago level. This would translate to a seasonally adjusted rate (SAAR) of 15.9 million units, on trend with the 16.0 million unit mark realized in October. “Retail sales are showing […]
General Motors Insurance Expands to Three New States
General Motors Insurance announced it expanded to three new states including Alabama, Iowa, and Tennessee. The expansion brings the total number of states where its auto insurance is available to 11. In addition to the three new states, currently General Motors Insurance is available in Arizona, Georgia, Illinois, Indiana, Missouri, Ohio, Pennsylvania and Texas. In […]
November 21 AASP/NJ Meeting Featured Mike Anderson
Mike Anderson of Collision Advice shared his insight and expertise with the Alliance of Automotive Service Providers of New Jersey (AASP/NJ) community during a full-day workshop on November 21 at the Courtyard Lincroft in Red Bank, N.J. He and his crew of industry professionals demonstrated how “Obstacles are Opportunities in Work Clothes.” “Lots of sales […]
New York State Secures $11.3 Million from Auto Insurance Companies Over Data Breaches
New York Attorney General Letitia James and New York State Department of Financial Services (DFS) Superintendent Adrienne A. Harris today secured $11.3 million in penalties from two auto insurance companies, the Government Employees Insurance Company (GEICO) and The Travelers Indemnity Company (Travelers), for having poor data security which led to the personal information of more […]
Consumer Sentiment Up in November
Sentiment was up for the fourth consecutive month. Consumer sentiment inched up 1.3 index points in November compared to the previous month according to the University of Michigan’s Survey of Consumers. In November, sentiment extended a stretch of consecutive incremental increases to a fourth month. The Consumer Sentiment Index rose to 71.8 in the November […]
Classic Collision Acquires Second Repair Facility in Newport News
Classic Collision, LLC announced the acquisition of Bowditch Collision Center, located on J. Clyde Morris Blvd in Newport News, Va. “Their reputation for quality, integrity, and commitment to both teammates and customers aligns perfectly with the values we’ve built our business on. We couldn’t be more excited to join forces with Classic Collision,” stated Casey […]
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