The National Auto Body Council (NABC) has partnered with AnswerForce to offer live answering services to its members, allowing auto collision repair shops to support distressed drivers the moment they call, 24 hours a day. The partnership aims to deliver high levels of customer service and satisfaction helping members drive insurance-based referrals. “High customer satisfaction […]
CAR Coalition Calls for Federal Legislation to Preserve Consumer Choice in Collision Repair
Group including parts suppliers and insurers seeks legislation to preserve safety, consumer choice and competition. Warns of vehicle manufacturers “monopoly” on collision repairs in video. The CAR Coalition, a group of independent automotive parts and repair companies, associations and insurers committed to preserving consumer choice and affordable vehicle repair, is launching a Call to Action […]
Boyd Group Acquires Collision Repair Center in South Carolina
The Boyd Group Inc. announced the acquisition of a collision repair center in Columbia, South Carolina. The new Gerber Collision & Glass location operated as Jimmy Rivers Body & Paint Shop for more than five decades. Columbia is the capital of South Carolina, the second largest city in the state and anchors a metropolitan area […]
Solera Releases Guided Image Capture
Solera Holdings, Inc. today launched Guided Image Capture (GIC), a customizable Qapter module that is part of Solera’s end-to-end Artificial Intelligence (AI) powered claims platform. GIC provides a simple and intuitive way for an automotive insurance policy holder to confidently capture images of a damaged vehicle, through an easy-to-use web-based app. Solera’s technology generates a ‘vehicle […]
Skyward Specialty Insurance Group Partners with Snapsheet Appraisal Services
Skyward Specialty Insurance Group, Inc. announced today that it is partnering with Snapsheet Appraisal Services to deliver claims management technology to customers. In recent months, Skyward Specialty has made a series of strategic investments to further deliver outstanding commercial auto claims services and capabilities to its customers. The company recently added a “quick-strike” response service […]
Joe Hudson’s Collision Centers and Crash Champions Commit to Assured Performance Certification
Assured Performance announced that Joe Hudson’s Collision Center and Crash Champions have committed to 100% of their locations becoming certified as part of Assured Performance’s Certified Repair Provider Network. As part of their overall commitment, their locations will feature a Collision Care service experience with the consumer option of receiving a fully documented “Certified Repair.” […]
Collision Claims Remained Down Over 20% in Third Quarter Compared to 2019
After declining more than 35% in the second quarter, collision claims recovered as stay-at-home orders eased. Earned car years grew at highest rate in three years. The latest available Fast Track Monitoring system data from the Independent Statistical Service Inc. (ISS) showed that the historic impact of coronavirus lockdowns on private passenger collision claims and […]
Progressive Acquires Commercial Auto Insurer Protective Insurance
The Progressive Corporation (NYSE: PGR) and Protective Insurance Corporation (NASDAQ: PTVCA and PTVCB) announced that they have entered into an agreement for Progressive to acquire all of the outstanding Class A and Class B common shares of Protective for $23.30 per share in cash, for a total transaction value of approximately $338 million. The acquisition […]
Amica Insurance Reported $2.4 Billion in Earned Premiums for Second Straight Year
Amica Mutual Insurance Company at its Annual Meeting on February 11 reported continued financial stability in 2020 and that it returned nearly $90 million to customers for COVID-19 premium relief. Amica Chairman, President and Chief Executive Officer Robert A. DiMuccio announced the results during the company’s annual meeting at its corporate headquarters. Amica’s earned premiums […]
Podium Announces Executive Appointments
Podium, the customer messaging platform for businesses, announced the appointment of John Foreman as chief product officer and Tim Milliron as executive vice president of engineering. These executive appointments come on the heels of other recent key hires as Podium continues to scale and modernize the way that business happens on a local level for […]
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