J.D. Power says apps become key to managing customer expectations. With customers saying their average auto repair cycle time has doubled in the past two years—now topping 23 days—and the average home repair cycle time increasing as well, insurers need to work harder than ever to manage customer expectations. According to the J.D. Power 2023 […]
Texas Collision Centers Announces Leadership Promotions, Opens Two Locations
Texas Collision Centers announced two staff promotions and its expansion to nine locations in the Dallas Fort-Worth Metroplex. The company announced the promotion of Shyllo Michaelis to the position of Chief Strategy Officer (CSO) and Mike Devendorf to Chief Financial Officer (CFO). Shyllo Michaelis, whose role has been paramount in the Texas Collision Centers family […]
Aviva Insurance Subsidiary Solus Opens 22nd Collision Repair Center in UK
Solus, a wholly-owned subsidiary of insurer Aviva, has opened its latest collision repair center in the United Kingdom at Newport, South Wales. The new collision repair center is the first Solus site in Wales and is part of Aviva’s strategy to support customers by increasing the number of claims managed from start to finish. Located […]
NAIC Members Approve Model Bulletin on Use of AI by Insurers
The National Association of Insurance Commissioners (NAIC) Membership voted to adopt the Model Bulletin on the Use of Artificial Intelligence Systems by Insurers during the 2023 Fall National Meeting. Comissioner Kathleen A. Birrane. Michael Conway, Commissioner of the Colorado Division of Insurance, and Doug Ommen, Commissioner of the Iowa Insurance Division, are co-vice chairs of […]
Massachusetts Senator Markey Writes Vehicle Manufacturers About Data Practices, Calls for Consumer Privacy Protections
Senator Edward J. Markey (D-Mass.), a member of the Senate Commerce, Science, and Transportation Committee, sent letters to 14 car manufacturers December 1 urging them to implement and enforce stronger privacy protections in their vehicles. Vehicles have effectively become computers on wheels, collecting vast amounts of data on drivers, passengers, and people outside the vehicles, […]
Northeast Trade Show Attendee Registration Open
Event takes place March 15-17 in Secaucus, New Jersey. The Alliance of Automotive Service Providers of New Jersey’s (AASP/NJ) announced that attendee registration is now open for association’s flagship event, the NORTHEAST Automotive Services Show. The show returns March 15-17 to the Meadowlands Exposition Center in Secaucus, N.J. Recognized as the largest and fastest growing […]
ProColor Collision Adds Two New Locations in the Houston Metro Area
ProColor Collision announced that Rosana Pilavian transitioned her two independent auto body repair shops to the ProColor Collision brand. Pilavian also operates the ProColor Collision Cypress location in the Houston market. ProColor Collision Copperfield, located at 8424 Highway 6 N in Houston, was previously known as Copperfield Collision Center. ProColor Collision Magnolia, formerly Magnolia Collision, […]
LKQ Corporation Announces Two Leadership Appointments
Following last week’s announcement by LKQ Corporation (NASDAQ: LKQ) that Justin Jude, the Company’s current Senior Vice President and President of its Wholesale – North America segment, has been appointed to serve as LKQ’s Executive Vice President and Chief Operating Officer from January 1 until he officially succeeds Dominick Zarcone as President and Chief Executive […]
PPG Earns Equality 100 Award in 2023 Corporate Equality Index
PPG (NYSE:PPG) announced it again received a perfect score of 100 percent on the Human Rights Campaign (HRC) Foundation’s 2023 Corporate Equality Index (CEI), a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer (LGBTQ+) workplace equality. PPG has been listed on the index for 20 […]
Legislation Introduced to Eliminate Federal Insurance Office’s Subpoena Authority
U.S. Senator Katie Britt (R-Ala.), a member of the Senate Committee on Banking, Housing, and Urban Affairs, on November 28 led 16 of her Senate colleagues in introducing the Insurance Data Protection Act. The bill would eliminate the FIO Director’s subpoena authority. According to Britt, the legislation would correct the Federal Insurance Office’s (FIO) recent […]
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